Description
Provide an example of an organization that continuously maintains and improves customer satisfaction through a TQM approach. Include specific examples of how customer satisfaction is improved by company initiatives.
In your responses to two peers, compare and contrast the organization chosen by a peer with the one you chose. How might each organization benefit from the other’s experiences with improving customer satisfaction?

Explanation & Answer

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Running head: CUSTOMER SATISFACTION
Customer Satisfaction
Name
Institution
Date
1
CUSTOMER SATISFACTION
2
Total Quality Management (TQM) approach is a method which aims at improving quality
as well as the performance which will meet or go beyond the expectations of the customers. This
is usually...

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