knowledge Management Systems and CRM.

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Question Description

ASSIGNMENT: From Chapter 10, page 302, Web-Based Case. Read and answer the questions.

I need a essay/assignment about 2 pages. Required APA format and references.

KNOWLEDGE MANAGEMENT SYSTEMS AND CRM

In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

Attached is the chapter 10.

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Tutorlamb
School: Rice University

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Running head: KNOWLEDGE MANAGEMENT SYSTEMS AND CRM

Knowledge Management Systems and CRM
Student’s Name
Institutional Affiliation

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KNOWLEDGE MANAGEMENT SYSTEMS AND CRM

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Knowledge Management Systems and CRM
Organizations employ knowledge management in performing their tasks as it assists
teams, individuals and the organisation as a whole in systematically and collectively generate,
share, and use the knowledge to meet their goals (Reynolds and Ralph, 2018). Open text process
suit is a case-control system and comprehensive process automation that makes a firm more
competitive, more active and more productive. The components in the open process suite give
room for a company to develop process and applications for case management swiftly. Processes
in this software can be either unstructured or structured which offers business complete control
to expand businesses reach and optimise its performan...

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Anonymous
Thanks, good work

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