Description
GIVING VOICE TO VALUES BOOK REVIEW
Write a clear and succinct assessment/critique of the book. Make sure that the majority of your writing focuses on
what you particularly learned from the book and how you will or will not approach ethical dilemmas moving forward.
Please note that book review must not exceed two double-spaced pages (Arial or Times New Roman--12 font). To
this point, please make sure that your paper is free of grammatical and punctuation errors. More importantly, make
sure your thoughts are concisely written.
The purpose of this paper is for you to begin thinking (if you have not already done so) about different strategies that
you can employ when faced with an ethical dilemma within the context of a business environment.
Explanation & Answer
Attached.
Running head: BUREAUCRACY
1
Bureaucracy
Name
Institutional Affiliation
BUREAUCRACY
2
Bureaucracy
Worksheet 1: Symptoms of Bureau sclerosis
Q1: What aspects of “bureau sclerosis” are the most debilitating for our organization?
Bloated, too many bureaucrats and too much busywork- a lean condition is preferred.
Callous, too many obstacles to putting the customer first- Customer should come first
Worksheet 2: Costs and Causes
Q2: How does this aspect of bureau sclerosis negatively impact our:
1. Productivity
It slows down the production process
2. Capacity to innovate
It undermines innovation
3. Organizational agility
The employees are not effectively organized
4. Employee engagement
Employee engagement in decision making procedures is not adhered to.
5. Customer experience
Customer satisfaction is not fully attained in that the best methods are not used in serving
them.
BUREAUCRACY
Q3: How, exactly, does our management model contr...
Review
Review
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