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Please read the 2 questions on the file, answer using reference. Single space is ok. I will be transfering the answer to another format
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Explanation & Answer
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Running Head: QUALITY CUSTOMER SERVICE
Quality Customer Service
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2
QUALITY CUSTOMER SERVICE
Question one: Advantages of quality customer service
Customer service refers to the way a business interacts with its customers, and resolves any
issues between the two parties. For instance, a customer may call a company to inquire about
particular products. The way the firm reacts to the call and serves the customer significantly matter.
Provision of quality customer service enhances better relations between the company and its
customers. Internal customers refer to the employees within the business that rely on the firm’s or
other department’s aid to perform their job. For instance, when the sales agent requires clarification
and insights from the customer relationship management system to accomplish their tasks, they
are referred to as the internal...