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jnyyl1

Business Finance

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Please read the 2 questions on the file, answer using reference. Single space is ok. I will be transfering the answer to another format

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1-This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization's entire culture. 200 words 2-This question involves analyzing the advantages of an organization that offers quality services that are related to human resources. Specifically, think about two major areas of a performance evaluation: (a) quality and (b) remaining positive throughout. Use your critical-thinking skills to describe some techniques that you could apply toward quality and positive service while conducting a performance evaluation for an employee. 200 words
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Attached.

Running Head: QUALITY CUSTOMER SERVICE

Quality Customer Service
Institution:
Name:
Professor:
Date:

2
QUALITY CUSTOMER SERVICE

Question one: Advantages of quality customer service
Customer service refers to the way a business interacts with its customers, and resolves any
issues between the two parties. For instance, a customer may call a company to inquire about
particular products. The way the firm reacts to the call and serves the customer significantly matter.
Provision of quality customer service enhances better relations between the company and its
customers. Internal customers refer to the employees within the business that rely on the firm’s or
other department’s aid to perform their job. For instance, when the sales agent requires clarification
and insights from the customer relationship management system to accomplish their tasks, they
are referred to as the internal...


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