Marking discussion question

Anonymous
timer Asked: Oct 15th, 2018
account_balance_wallet $5

Question Description

I am interning for a restaurant/café called Plate and Petal. This discussion question is about that restaurant. ( the industry/company mentioned bellow)

This is the website for Plate and Petal to get a better idea the restaurant.

www.plateandpetalglendale.com

Consumer Satisfaction:

Let’s talk about customer satisfaction this week. What does consumer satisfaction mean in your industry? What does it take to satisfy consumers?

Does your company care about consumer satisfaction? Do they have a consumer satisfaction goal? If so, what is it? (How do they define it?)

At your company, how do you know if consumers are satisfied? Is satisfaction measured? If so, how and when? Do you believe that is a good way to determine customer satisfaction? If satisfaction is not measured, how would you suggest your company measure it? Be specific. Give a suggestion so specific that your boss could implement it today.

Tutor Answer

NicholasI
School: UC Berkeley

Hello, kindly find the attached completed work. Thank You.

Running Head: CUSTOMER SATISFACTION

Customer Satisfaction
Name
Institution of Affiliation
Date

1

CUSTOMER SATISFACTION

2
Customer Satisfaction

Customer Satisfaction is the rate at which a company meets or surpasses the expectation of
the client. An organization first needs to analyze the needs of their customers to achieve customer
satisfaction (Kiran, 2017). The Needs of the customers are known by lo...

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Anonymous
Top quality work from this guy! I'll be back!

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