Design of Processes

Anonymous
timer Asked: Oct 16th, 2018
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Question Description

  • Think about the last time you were at a quick service restaurant (inside or drive-thru), coffee shop, convenience store, or grocer during a busy time of day. Think about what the queue was like, the procedures in place to serve and process customers, and how long these processes took.
  • Write a paper of approximately three pages (750 words) that answers the following questions:
    • How would you measure the efficiency of the process?
    • What key design principles appeared to govern the effectiveness of this establishment’s process?
    • What bottlenecks to service do you remember (what took the longest time)?
    • How long would the queue need to be before you would decide that it was not worth your time to join?
    • What changes to the establishment’s process would you recommend?

Tutor Answer

JesseCraig
School: Cornell University

Attached.

Running head: DESIGN OF PROCESSES

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DESIGN OF PROCESSES
Name:
Institution affiliation:
Date:

DESIGN OF PROCESSES

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DESIGN OF PROCESSES

Introduction
The efficiency of the process is a key determinant of customer satisfaction. Since people
are normally in a hurry in nature as a result of being occupied by various activities, they always
prefer spending a very short time as possible to receive a service. Majority of customers hate
queuing for long to receive a service because of wastage of time that can be used in other
productive activities. Therefore, in any organization that intends to be successful in the current
business environment, designing and implementing a process that is efficient and eliminates long
queues is very vital.

Measuring efficiency of a process
The efficiency of a process can be measured using various ways. Measuring the Process
Cycle Time is one of the ways of measuring the efficiency of the process. This is the duration of
the time that elapses from the beginning of the process to the end. A process with a short cycle
...

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Review

Anonymous
Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

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