Description
Read the attached case study "The Unmotivated Frowning Clown".
1. Describe how Chris could motivate Angela using expectancy theory. First describe exactly what Chris should do, and then explain how the proposed managerial action is supported by expectancy theory.
2. Describe how Chris could motivate Angela using Herzberg's theory. First describe exactly what Chris should do, and then explain how the proposed managerial action is supported by Herzberg's theory.
3. Describe how Chris could motivate Angela using equity theory. First describe exactly what Chris should do, and then explain how the proposed managerial action is supported by equity theory.
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Running Head: THE UNMOTIVATED FROWNING CLOWN
The Unmotivated Frowning Clown
1
THE UNMOTIVATED FROWNING CLOWN
The two roles that are played in this case study are that of Angela Watson who is an
employee and Chris Thompson who is the supervisor. Among the sample goals of this case
study’s motivation is that Angela will reduce customer complaints. Moreover, Angela will
arrive on the incident to assignments 100% of the time. She will not leave her assignments
early, and she will also receive a 4.5 or average rating on client surveys. To achieve these
goals, the motivation theories that will be used to achieve these goals are illustrated below.
Herzberg Theory
By insisting that satisfaction is not the opposite of dissatisfaction, Herzberg in his
theory encourages managers to think carefully about what motivates employees, (Kreitner,
2008). From the case study, Chris could motivate Angela ...