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Encore Boston Harbor > United States > Everett, MA > Hospitality - Hotel > Meeting, Convention
CATERING & CONVENTION SERVICES
COORDINATOR II ENCORE BOSTON
AT ENCORE BOSTON HARBOR
Date Posted: 10/18/2018
ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global
destination gaming resort that will feature 671
hotel rooms with sweeping views of the Boston
skyline and Boston Harbor, ultra-premium spa,
luxury retail, high-end dining, and state-of-theart ballroom and meeting spaces. At a total cost
of $2.5 billion, it is the largest private singlephase development in the history of the
Commonwealth. Situated on the waterfront
along the Mystic River and connected to Boston
Harbor, Encore Boston Harbor will include a sixacre park along the water that will feature a
harborwalk, an events lawn, public viewing
areas, ornate floral displays and retail and dining
experiences that overlook the Encore Harbor
Encore Boston Harbor is currently under
construction with resort opening anticipated
June 2019. Once open, Encore Boston Harbor
will employ over 4,000 team members. We invite
you to apply to be a member of the
Not ready to Apply?
founding Encore Boston Harbor team.
The Encore Boston Harbor Coordinator II –
Catering and Convention Services is responsible
for performing administrative and office support
activities for the Catering and Convention
Services department. This position will be
responsible for event coordination and ensuring
communication and coordination between
Resort operating departments. . The
coordinator will serve as a supporting role for
department management and Resort clients
during the sales process, event planning and
execution. Strong computer and application
skills, professional verbal and written
communication skills, and attention to detail are
required. Responsibilities include, but are not
limited to: maintaining processes, scheduling,
and supporting department team members and
maximizing opportunities for departmental
success; maintaining all Encore Boston Harbor
Standards; and ensuring excellent guest and
team member experience.
Adheres to all Encore Boston Harbor core
values and property and department
Actively contributes to the departmental
performance, and the accuracy,
confidentiality, and thoroughness of
departmental policies and procedures;
records and reports.
Adheres to all internal policies, federal and
state laws, rules, regulations and controls
Delivers and maintains a maximum level of
property-wide service and satisfaction.
Contributes to company-wide
communication and best practices.
Keeps informed of all new developments
within the department.
Effectively manages internal and external
guest relations, which may require levels of
patience, tact and diplomacy.
Balances multiple priorities simultaneously
and meets deadlines, often in stressful and
Must have the ability to promote positive,
fair, and ethical relations with all team
members, with all Encore contractors, and in
all interactions within the Host and
Surrounding Communities, as an
ambassador of the Encore brand.
Support Catering and Convention Services
departments by assisting in the
coordination of group events, and
communication with Resort operating
departments to ensure effective
communication and delivery of events. Daily
tasks Include, but are not limited to, creating
banquet event orders, convention group
resumes and rooming lists and site
inspection coordination and maintaining
Coordinate delivery and pick up of goods
and services required for events.
Coordinate with outside vendors as
Respond to client needs during sales and
Respond to and serve as a point of contact
for clients during events.
Be well versed on Delphi sales application,
ability to enter group details and create
BEOs and appropriate documents necessary
to complete all group details
Produce services and catering reports
covering key catering and services metrics.
Assist management with logistics reports
and “run of show” documents to ensure
efficient services and catering event
Works with safety as a priority, and follows
department and company safety standards.
Maintains relevant knowledge of industry
through continuing education and training.
Performs any other job-related duties as
To perform this job successfully, an individual
must be able to perform each job responsibility
satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or
ability required. Reasonable accommodations
may be made to enable individuals with
disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain
registration or a license issued by the
Massachusetts Gaming Commission.
Education and/or Experience:
High school or equivalent degree required.
Bachelor’s Degree in a related field or equivalent
Requires general computer skills and basic
knowledge of Microsoft Office.
Must possess outstanding organizational,
interpersonal, and administrative skills, as well
as excellent attention to detail.
Ability to read, analyze, and interpret
documents, such as policy and procedure
manuals, maintenance instructions, and other
related documents. Ability to respond to
common inquiries from other employees or
guests. Fluency in English required, second
language a plus. Ability to write detailed
instructions and correspondence. Ability to
effectively present information in one-on-one
and group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical
calculations. Ability to decipher various reports
and maintain reports upon request.
The physical demands described here are
representative of those that must be met by the
Team Member to successfully perform the
essential functions of this job.
While performing the duties of this job, the
employee is regularly required to talk and hear.
The employee is also regularly required to stand,
walk, sit, and use hands to finger, handle, or feel
objects, tools or controls. The employee is
occasionally required to reach with hands and
arms, and to sit, climb or balance, and stoop,
stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job
include close vision, distance vision, color vision,
peripheral vision, depth perception, and the
ability to adjust focus. Essential responsibilities
include moderate physical ability such as lift or
maneuver at least thirty (30) pounds, and varied
instances of standing/walking.
The work environment characteristics described
here are representative of those that exist while
Team Members are performing the essential
functions of this job. Reasonable
accommodations may be made to enable
individuals with disabilities to perform the
The noise level in the work environment is
typically moderate. When on the property
floor or some back of house areas, the noise
level increases to loud. Must be able to
interact with internal and external guests in
a professional manner.
Due to the unpredictable nature of the
hospitality/entertainment industry, Team
Members must be able to work varyingschedules to reflect the business needs of
In accordance with our host and surrounding
community agreements, we will give preference
to properly qualified residents of the cities of (1)
Everett, (2) Malden, and (3) Boston, Cambridge,
Chelsea, Medford, and Somerville.
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