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Question Description

The question for this assignment is uploaded. Studies have been conducted within the last 3 years. The client satisfaction survey that is used for the HUD-Veterans Affairs Supportive Housing (HUD-VASH) program at the VA (Veteran's Affairs). The instrument that is being used is the survey. The data collect is the survey that is given to each (25) veterans that are on the social work caseload. The survey is given to the veteran every six months as long as they are on the caseload. The survey's would be mailed out to the veterans to each of their addresses. The findings were good for the ones that took the time to fill out the survey and send them back in. Out of the 25, only an average about 12 may fill them out. I noticed if I would bring the survey to the veteran during a home visit at that 6 month mark they are more willing to take the time out to fill it out right then and there. Also, I also found that the survey seem to be too long and time consuming to fill out. Veterans already have to fill out and update their information all the time, they should not have to fill out something else that is so long. So maybe cutting down the survey some. All of the information in this description box should assist you in completing this assignment. This assignment should be at least 1 page in APA style, with complete sentences and proper grammar.

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OMB Control Number: 2900-0757 Estimated Burden: 15 minutes Expiration Date: XX/XX/XXXX DEPARTMENT OF VETERANS AFFAIRS SUPPORTIVE SERVICES FOR VETERAN FAMILIES (SSVF) PROGRAM PARTICIPANT SATISFACTION SURVEY Number of individuals (including yourself) in household receiving support services from this provider: 1 2 3 4+ Are you enrolled in the VA health care system? Yes No Were you enrolled in VA health care system prior to receiving services from this provider? Yes No 1. How would you rate the quality of the services you have received from this supportive services provider? Extremely Poor Below Average Average Above Average Excellent 2. Did the supportive services provider involve you in creating an individualized housing stabilization plan? Yes No 4A. If you answered Yes to Question 5, do you feel that this housing plan is a good fit for your needs? Yes No 3. In the following table, please indicate which supportive services you received and indicate the quality of the supportive services received. Supportive Services Did you need this service? Yes No Yes No Did you receive this service? Yes No Yes No What was the quality of service? 1. Case Extremely Below Management Poor Average 2. Assistance Extremely Below in obtaining Poor Average VA Benefits 3. Assistance in obtaining and coordinating other public benefits a. Health care Yes Yes Extremely Below No No Poor Average b. Daily living Yes Yes Extremely Below No No Poor Average c. Personal Yes Yes Extremely Below financial No No Poor Average planning d. Yes Yes Extremely Below 1 Average Average Average Average Average Average Above Average Above Average Excellent Above Average Above Average Above Average Excellent Above Excellent Excellent Excellent Excellent OMB Control Number: 2900-0757 Estimated Burden: 15 minutes Expiration Date: XX/XX/XXXX Transportation e. Income support f. Legal No Yes No Yes No g. Child care Yes No h. Housing Yes counseling No 4. Other Supportive Services a. Rental Yes Assistance No b. Utility fee Yes payment No assistance c. Security and Yes utility deposits No d. Moving Yes costs No e. Purchase of Yes emergency No supplies No Yes No Yes No Yes No Yes No Poor Extremely Poor Extremely Poor Extremely Poor Extremely Poor Average Below Average Below Average Below Average Below Average Yes No Yes No Extremely Poor Extremely Poor Below Average Below Average Average Yes No Yes No Yes No Extremely Poor Extremely Poor Extremely Poor Below Average Below Average Below Average Average Average Average Average Average Average Average Average Average Above Average Above Average Above Average Above Average Excellent Excellent Excellent Excellent Above Average Above Average Excellent Above Average Above Average Above Average Excellent Excellent Excellent Excellent 4. How many times have you moved since you started receiving services from this provider? 0 1 2 3+ 5. Since you started receiving services from this supportive services provider, was there a time when your income decreased so much that it became hard to pay your housing costs? Yes No 6. How satisfied are you with the courteousness of the staff person that you initially spoke with when you contacted the provider? (very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, very dissatisfied) 7. How satisfied are you with the courteousness of the staff person that you dealt with most often while you were working with this provider? (very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, very dissatisfied) 8. How satisfied are you with the timeliness of communication with the staff person that you dealt with most often while you were working with this provider? (very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, very dissatisfied) 9. If your experiences were positive with this supportive services provider, please tell us why. 10. If your experiences were negative with this supportive services provider, please tell us why. Please list any additional suggestions as to how to improve the SSVF Program. 2 ...
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Tutor Answer

feriatonet
School: UIUC

Attached.

Client Satisfaction Survey
The Department of Veterans Affairs has this program called Supportive Services for
Veteran (SSVF). The purpose of this is to provide more insight on how the SSV grantees utilize
the SSI/SSDI Outreach, Access, and Recovery or SOAR as well as the legal services that will
evaluate the eligibility of the Veterans to other compensations of benefits such as from the Social
Security. This survey documents the collaborations of the community in increasing the access of
the Veterans to the mainstream benefits that will lead to establishing more technical assistance
according to their needs. Under this program is a client satisfaction survey titled Veterans titled
HUG-Veterans Affair Supportive Housing or HUD-VASH. This instrument has been used for
the past 3 years. This is distributed to 25 veterans who are on included in the caseload of social
work. The process of the distribution of the survey is done by mailing it to the Veteran’s address
and the findings in 25 recipients of the survey only 12 fills out the survey and returned back to
the Veterans office.
This survey is sent to the participants (Veterans) every 6 months. To ensure that
everybody participated ...

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Anonymous
Excellent job

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