MGMT 2601 COURSE PROJECT- ASSIGNMENT GUIDELINES (40%) The assignment Students will work individually on this project. You will: (a) Select a specific organization (business, government, or not-for-profit) to study for the term, (b) Analyze how the organization currently manages knowledge and/or utilizes information/knowledge/competence resources, (c) Find out if there are unutilized opportunities or specific challenges related to knowledge management or utilization of information/knowledge/competence resources, and (d) Provide solutions/recommendations that will help in improving the performance of the organization with regard to the management of knowledge as a core asset of the organization and the key to a sustainable competitive advantage. Examples of organizational challenges students have analyzed and resolved in the past include "how to apply effectively ICT in intraorganizational knowledge sharing”, "how to manage knowledge in a multisite organization”, "managing knowledge in interorganizational collaboration”, "how to transform an organization into a learning organization”, "how to improve collaboration between different professions”, "how to improve sharing of tacit knowledge”. Learning objectives The course project assignment is related to the following course learning objectives, as specified in the syllabus: • Critically apply theory to organizations in order to identify and justify effective knowledge management strategies and activities. • Access and evaluate current literature and research findings relating to knowledge management. • Design problem solutions based upon research findings and critical assessment of current theory and practice. • Communicate clearly and effectively incorporating varying formats and technologies. Project Format The output includes three assignment deliverables as explained below. Please note, the three deliverables, i.e., project deliverables 1, 2, and 3, are linked and therefore it will be acceptable for you to recycle some text from assignment 2 into 3 (not considered as self-plagiarizing). A brief outline of your project as well as an annotated bibliography of the sources you found for your research should be submitted on Brightspace by October 5, 2018. This should include a paragraph presenting your selected organization and a brief overview of what the report will cover, as well as an annotated bibliography of the sources you found as outlined in detail under MGMT 2601 Knowledge Management Joyline Makani, PhD the heading “Project deliverable 1: understanding research” below. The purpose is to ensure that your topic is not too broad to be manageable or too narrow to be appropriate. It also gives you the chance to make sure there are sufficient resources for you to complete your project. A 2 to 3 page organizational analysis report, single line spacing, providing a description and analysis of your chosen organization should be submitted on Brightspace by November 2, 2018. This should include an analysis of the organization’s external and internal environments. The structure of this report should be as stated below under “Project deliverable 2: Organizational Analysis”. You will submit a full written report of your project findings. The body of your report will be in the range of 5 to 6 pages, single line spacing (references and appendices are added as additional pages). References should be cited and a clear rationale presented for all conclusions. The final report is due on Brightspace by November 30, 2018 @ 23:59 (Atlantic Time). The structure of this report should be as stated below under “Project deliverable 3: Business Report”. Remember to use APA format for your term project’s in text citations and references. Anything that did not originate with you needs to be cited. Use the sources to back up your own statements, as opposed to just using the sources alone, e.g., your quoting 3 pages of text will not help you. I am more interested in your ideas, analysis and conclusion. You should use scientific (scholarly) literature, business reports, as well as publicly available information of the organization. As Ms. Laura Little will discuss in class, the Dalhousie Library system is an excellent resource. Excellent information can be found at http://dal.ca.libguides.com/c.php?g=257102&p=3662381. If you have any questions about this assignment, please do not hesitate to contact me via email or phone. GRADING Element Deliverable 1: Understanding research Deliverable 2: Organizational analysis Deliverable 3: Business report Total marks (worth 40% of the grade for the course) MGMT 2601 Knowledge Management Mark allocation 5 15 20 40 Joyline Makani, PhD PROJECT DELIVERABLE 1: UNDERSTANDING RESEARCH Due Date: Before midnight, October 05 2018 Submission: Via Brightspace. Purpose The evaluation of data/information/knowledge and the creation of new knowledge is done through dialogue between members of a community, profession or discipline. At this stage of your education, it is essential to develop the research and evaluation skills needed to participate in these dialogues, i.e., specifically to this course assignment be able to answer the following questions: • What organization have you selected to study and why? • How does the organization manage and utilize information/knowledge/competences? • How are you going to collect data/information/knowledge to help you answer your questions, evaluate, and efficiently use it? In this assignment, you will be putting these skills to test. The Goals of Project Deliverable 1 are to evaluate your ability: • to locate and retrieve relevant sources on your topic; • to evaluate sources; and, • to properly reference sources consulted. As stated above this project requires you to do research on the organization of your choice, exploring how the organization manage and utilize information/knowledge/competences. This assignment will set the stage for the other project deliverables to come, so make sure you choose an organization that you are interested in investigating and thinking about for the whole term with regard to KM. Instructions 1. Select an organization 2. Find one newspaper article and one web page (2 sources) on your selected organization. The sources should be relatively recent (5 years at most). The more relevant to your project these sources are, the higher your grade will be. Please note: the web page should NOT BE from your chosen organization’s official website. 3. Find two scientific articles on your selected organization, KM or utilization of information/knowledge/competence resources. The articles must have been published within the past 5 years in academic/scholarly journals. 4. Find one book that discusses materials that could be directly relevant to an analysis of your organization and KM. MGMT 2601 Knowledge Management Joyline Makani, PhD 5. Submit a paragraph providing a brief description of your project and your choice of organization, as well as an annotated bibliography of the sources you found in steps 2, 3, and 4 above. For help in writing an annotated bibliography please go to http://bit.ly/2wp0HZG. 6. Your annotation (100 words max.) should not merely summarize the source but also evaluate the suitability of the sources you found to your research, i.e., tell me why you consider the source useful for your research. Questions to ask yourself include: a. Does the source provide context or background information about the organization and/or KM and the utilization of information/knowledge/competences? b. Will the source shape your argument by raising a question, suggesting a line of thinking, or providing a provocative quotation? c. Does the source serve as an authoritative voice in support of your claim? d. Does the source provide evidence for your claim? e. Does the source make a counterargument that you will disagree with or take a position that complicates your own position? (Please note: including ideas that disagree with your position strengthens your work as a manager/professional by showing that you can respond to ideas that seem to challenge or contradict your own). PROJECT DELIVERABLE 2: ORGANIZATIONAL ANALYSIS Due Date: Before midnight, November 02 2018 Submission: Via Brightspace. For deliverable 2 of your project, you will do more research on your chosen organization and provide a description and analysis of the organization, including its business, internal and external environments, etc. In other words, provide enough information on the selected organization so that a reader can understand something about its operations, organizational design, culture, etc. Feel free to use section headings as appropriate to improve readability. Content should be in full sentences and paragraphs, though, unless you have a strong reason for using bullets. Spelling, grammar and readability are definite considerations for a good grade, so please pay attention to these aspects of your report as well as the content itself. Instructions 1. Provide a description and analysis of your chosen organization. To the extent possible, follow the outline below: MGMT 2601 Knowledge Management Joyline Makani, PhD a. Introduction – briefly introduce the organization b. Description and analysis of the External Environment – e.g., an analysis of the business, the competitive environment, market and industry trends relevant to your organization c. Description and analysis of the Internal Environment – e.g., analysis on the management philosophy, organizational structure, business processes and culture framework. 2. Correctly cite sources (APA 6th ed. format). 3. Length: approx. 2-3 pages, single line spacing (excluding appendices and references) PROJECT DELIVERABLE 3: BUSINESS REPORT Due Date: Before midnight, November 30 2018 Submission: Via Brightspace. At this stage of your project, you should have done some research and performed an analysis and assessment of your organization’s external and internal operating environments. For this assignment, you need to relate your analysis of the organization to the unutilized opportunities or specific challenges related to knowledge management or utilization of information/knowledge/competence resources, and provide solutions that will help in improving the performance of the organization. Instructions The report should include the following: 1. Executive Summary (about half a page) (For information on how to write an executive summary go to http://bit.ly/2wp0HZG). 2. Introduction (include a description of the project topic, the importance of the topic and which aspects of the topic you are going to write about; a description of the structure of the report, i.e., you should explain how you have structured your report which aspects you are going to deal first, second and so on) 3. Main body of the report • A brief description of the organization, summarizing the organizational external and internal analysis you provided in deliverable 2. • An analysis of how the organization currently manages knowledge and/or utilizes information/knowledge/competence resources. • Identification and presentation of the unutilized opportunities or specific challenges related to knowledge management and/or utilization of information/knowledge/competence resources. MGMT 2601 Knowledge Management Joyline Makani, PhD • 4. 5. 6. 7. Discussion and analysis of your research into knowledge management or utilization of information/knowledge/competence resources. • Recommendations of solutions that will help in improving the performance of the organization (providing justification from your research and identifying risks / strengths of your suggestions). Conclusion (briefly summarize the main results of the project report in three or four short sentences. Then, you should give your point of view. Try to explain why some authors are wrong or right and what you think about the topic, but you have to base your own opinion on reasonable arguments. The conclusion should be no longer than 1 page). Reference list (Correctly cite sources (APA 6th ed. format)). Appendix (if needed) (information that supports your analysis but is not essential to its explanation). Length: approx. 5-6 pages, single-spaced (excluding appendices and references). IMPORTANT NOTE: relevant research and statistics to back up your assessment of the organization and your recommended solutions, including current trends and industry best practices must be included throughout the main body of your report. Remember, your recommendations are only as good as the evidence that you present to back them up. If you simply state your opinion without references to support it, you will definitely lose marks. GENERAL INSTRUCTIONS AND GUIDELINES FOR WRITTEN ASSIGNMENTS • The assignments are to be submitted through Brightspace, at or before 11:59 pm Atlantic time, on the specified due date. • A penalty for late assignments will be assessed, unless prior permission has been given by the instructor to submit an assignment late, which normally will be for extended illness, medical, or family emergencies only. • Late submissions will be assessed a penalty of five percent per day, including weekends. Assignments will not normally be accepted seven days or more after the due date; in such cases the student will receive a grade of zero. Time management should be considered a priority. • You must also check your assignments after attaching them – attaching the wrong file is the equivalent of not submitting the assignment. No leeway is given for computer failures, internet problems, ill-tempered pets, and so on. • Proper grammar and spelling are strongly considered in the evaluation of every assignment. If your assignment is not readable, this will negatively affect your grade. • All material not originating with you must be cited. This applies to direct quotes, paraphrases, and inspiration (basing your own writing on someone else’s ideas). Research cited in your work is to come from verifiable and legitimate sources only. All papers will be examined using Urkund for Academic Integrity. You may examine your Urkund report prior to submitting the paper. • The required citation style for this course is the American Psychological Association Publication (APA) Manual (sixth ed. 2010). MGMT 2601 Knowledge Management Joyline Makani, PhD • All assignments must; o Be submitted as a “.doc”, “.docx”, or a “.pdf” to be accepted. o Be single-spaced, and pages must be numbered. o Use 12-point font in either Arial or Times New Roman. o Use 1-inch (2.54cm) margins on all 4 sides of the page. o Have a cover page including your first and last names, official Dal email, your TA’s name, assignment title, and due date of the assignment. MGMT 2601 Knowledge Management Joyline Makani, PhD KNOWLEDGE MANAGEMENT 1 Knowledge Management Challenges/Issues at Infosys Limited Eleanor Zhang B00710007 2018/10/4 KNOWLEDGE MANAGEMENT 2 Introduction Knowledge management focuses on creating and enhancing awareness through sharing information, learning, managing, and using information and knowledge within an organization. This project aims to establish and find solutions related to knowledge management infrastructure at Infosys. Organization Analysis Infosys Limited, an Indian multinational company, was formerly known as Infosys but changed name during its business transformation and acquisition processes. It deals in the provision of business consulting services, information technology services, as well as outsourcing services. It has depicted significant levels of growth and progress over the past years, which are mainly attributed to the development of its knowledge management among other business strategies. Current Knowledge management Situation Infosys has various reservoirs of knowledge. They include the following: • Paper-based knowledge • Sparsh • Kshop • Knowledge assets • People Knowledge • Knowledge brokers 1) Knowledge Brokers: These were introduced to encourage the sharing of best practices The various types knowledge include the following: • • • Explicit and tacit Declarative and procedural General and technical The Knowledge Management Issues Knowledge management has been central strategy for Infosys Limited. However, the right infrastructure development has not been utilized accordingly. This issue follows the fact that the company’s knowledge management was once relying on paper-based knowledge. A technological gap can also be noticed in the company whereby even after the growth of computer and internet technologies, the distribution of knowledge was still slow and outdated. The company’s centralized knowledge pool is centralized with a superimposed system that hinder fast and even knowledge distribution. KNOWLEDGE MANAGEMENT 3 Proposed Solutions The company’s performance is outstanding. However, it can improve with better technology to manage the development and distribution of knowledge. The company should enhance ways to maximize knowledge sharing. Recommendations for better knowledge infrastructure • • Developing multi lingual databases Facilitating workflow automation systems, and knowledge applications Conclusion • • Innovate and adapt better knowledge infrastructure, knowledge assets, and knowledge collection process Improve on organizational knowledge management KNOWLEDGE MANAGEMENT 1 Knowledge Management Challenges/Issues at Infosys Limited Eleanor Zhang B00710007 2018/10/4 KNOWLEDGE MANAGEMENT 2 Introduction Knowledge management focuses on creating and enhancing awareness through sharing information, learning, managing, and using information and knowledge within an organization. This project aims to establish and find solutions related to knowledge management infrastructure at Infosys. Organization Analysis Infosys Limited, an Indian multinational company, was formerly known as Infosys but changed name during its business transformation and acquisition processes. It deals in the provision of business consulting services, information technology services, as well as outsourcing services. It has depicted significant levels of growth and progress over the past years, which are mainly attributed to the development of its knowledge management among other business strategies. Current Knowledge management Situation Infosys has various reservoirs of knowledge. They include the following: • Paper-based knowledge • Sparsh • Kshop • Knowledge assets • People Knowledge • Knowledge brokers 1) Knowledge Brokers: These were introduced to encourage the sharing of best practices The various types knowledge include the following: • • • Explicit and tacit Declarative and procedural General and technical The Knowledge Management Issues Knowledge management has been central strategy for Infosys Limited. However, the right infrastructure development has not been utilized accordingly. This issue follows the fact that the company’s knowledge management was once relying on paper-based knowledge. A technological gap can also be noticed in the company whereby even after the growth of computer and internet technologies, the distribution of knowledge was still slow and outdated. The company’s centralized knowledge pool is centralized with a superimposed system that hinder fast and even knowledge distribution. KNOWLEDGE MANAGEMENT 3 Proposed Solutions The company’s performance is outstanding. However, it can improve with better technology to manage the development and distribution of knowledge. The company should enhance ways to maximize knowledge sharing. Recommendations for better knowledge infrastructure • • Developing multi lingual databases Facilitating workflow automation systems, and knowledge applications Conclusion • • Innovate and adapt better knowledge infrastructure, knowledge assets, and knowledge collection process Improve on organizational knowledge management MGMT 2601 COURSE PROJECT- ASSIGNMENT GUIDELINES (40%) The assignment Students will work individually on this project. You will: (a) Select a specific organization (business, government, or not-for-profit) to study for the term, (b) Analyze how the organization currently manages knowledge and/or utilizes information/knowledge/competence resources, (c) Find out if there are unutilized opportunities or specific challenges related to knowledge management or utilization of information/knowledge/competence resources, and (d) Provide solutions/recommendations that will help in improving the performance of the organization with regard to the management of knowledge as a core asset of the organization and the key to a sustainable competitive advantage. Examples of organizational challenges students have analyzed and resolved in the past include "how to apply effectively ICT in intraorganizational knowledge sharing”, "how to manage knowledge in a multisite organization”, "managing knowledge in interorganizational collaboration”, "how to transform an organization into a learning organization”, "how to improve collaboration between different professions”, "how to improve sharing of tacit knowledge”. Learning objectives The course project assignment is related to the following course learning objectives, as specified in the syllabus: • Critically apply theory to organizations in order to identify and justify effective knowledge management strategies and activities. • Access and evaluate current literature and research findings relating to knowledge management. • Design problem solutions based upon research findings and critical assessment of current theory and practice. • Communicate clearly and effectively incorporating varying formats and technologies. Project Format The output includes three assignment deliverables as explained below. Please note, the three deliverables, i.e., project deliverables 1, 2, and 3, are linked and therefore it will be acceptable for you to recycle some text from assignment 2 into 3 (not considered as self-plagiarizing). A brief outline of your project as well as an annotated bibliography of the sources you found for your research should be submitted on Brightspace by October 5, 2018. This should include a paragraph presenting your selected organization and a brief overview of what the report will cover, as well as an annotated bibliography of the sources you found as outlined in detail under MGMT 2601 Knowledge Management Joyline Makani, PhD the heading “Project deliverable 1: understanding research” below. The purpose is to ensure that your topic is not too broad to be manageable or too narrow to be appropriate. It also gives you the chance to make sure there are sufficient resources for you to complete your project. A 2 to 3 page organizational analysis report, single line spacing, providing a description and analysis of your chosen organization should be submitted on Brightspace by November 2, 2018. This should include an analysis of the organization’s external and internal environments. The structure of this report should be as stated below under “Project deliverable 2: Organizational Analysis”. You will submit a full written report of your project findings. The body of your report will be in the range of 5 to 6 pages, single line spacing (references and appendices are added as additional pages). References should be cited and a clear rationale presented for all conclusions. The final report is due on Brightspace by November 30, 2018 @ 23:59 (Atlantic Time). The structure of this report should be as stated below under “Project deliverable 3: Business Report”. Remember to use APA format for your term project’s in text citations and references. Anything that did not originate with you needs to be cited. Use the sources to back up your own statements, as opposed to just using the sources alone, e.g., your quoting 3 pages of text will not help you. I am more interested in your ideas, analysis and conclusion. You should use scientific (scholarly) literature, business reports, as well as publicly available information of the organization. As Ms. Laura Little will discuss in class, the Dalhousie Library system is an excellent resource. Excellent information can be found at http://dal.ca.libguides.com/c.php?g=257102&p=3662381. If you have any questions about this assignment, please do not hesitate to contact me via email or phone. GRADING Element Deliverable 1: Understanding research Deliverable 2: Organizational analysis Deliverable 3: Business report Total marks (worth 40% of the grade for the course) MGMT 2601 Knowledge Management Mark allocation 5 15 20 40 Joyline Makani, PhD PROJECT DELIVERABLE 1: UNDERSTANDING RESEARCH Due Date: Before midnight, October 05 2018 Submission: Via Brightspace. Purpose The evaluation of data/information/knowledge and the creation of new knowledge is done through dialogue between members of a community, profession or discipline. At this stage of your education, it is essential to develop the research and evaluation skills needed to participate in these dialogues, i.e., specifically to this course assignment be able to answer the following questions: • What organization have you selected to study and why? • How does the organization manage and utilize information/knowledge/competences? • How are you going to collect data/information/knowledge to help you answer your questions, evaluate, and efficiently use it? In this assignment, you will be putting these skills to test. The Goals of Project Deliverable 1 are to evaluate your ability: • to locate and retrieve relevant sources on your topic; • to evaluate sources; and, • to properly reference sources consulted. As stated above this project requires you to do research on the organization of your choice, exploring how the organization manage and utilize information/knowledge/competences. This assignment will set the stage for the other project deliverables to come, so make sure you choose an organization that you are interested in investigating and thinking about for the whole term with regard to KM. Instructions 1. Select an organization 2. Find one newspaper article and one web page (2 sources) on your selected organization. The sources should be relatively recent (5 years at most). The more relevant to your project these sources are, the higher your grade will be. Please note: the web page should NOT BE from your chosen organization’s official website. 3. Find two scientific articles on your selected organization, KM or utilization of information/knowledge/competence resources. The articles must have been published within the past 5 years in academic/scholarly journals. 4. Find one book that discusses materials that could be directly relevant to an analysis of your organization and KM. MGMT 2601 Knowledge Management Joyline Makani, PhD 5. Submit a paragraph providing a brief description of your project and your choice of organization, as well as an annotated bibliography of the sources you found in steps 2, 3, and 4 above. For help in writing an annotated bibliography please go to http://bit.ly/2wp0HZG. 6. Your annotation (100 words max.) should not merely summarize the source but also evaluate the suitability of the sources you found to your research, i.e., tell me why you consider the source useful for your research. Questions to ask yourself include: a. Does the source provide context or background information about the organization and/or KM and the utilization of information/knowledge/competences? b. Will the source shape your argument by raising a question, suggesting a line of thinking, or providing a provocative quotation? c. Does the source serve as an authoritative voice in support of your claim? d. Does the source provide evidence for your claim? e. Does the source make a counterargument that you will disagree with or take a position that complicates your own position? (Please note: including ideas that disagree with your position strengthens your work as a manager/professional by showing that you can respond to ideas that seem to challenge or contradict your own). PROJECT DELIVERABLE 2: ORGANIZATIONAL ANALYSIS Due Date: Before midnight, November 02 2018 Submission: Via Brightspace. For deliverable 2 of your project, you will do more research on your chosen organization and provide a description and analysis of the organization, including its business, internal and external environments, etc. In other words, provide enough information on the selected organization so that a reader can understand something about its operations, organizational design, culture, etc. Feel free to use section headings as appropriate to improve readability. Content should be in full sentences and paragraphs, though, unless you have a strong reason for using bullets. Spelling, grammar and readability are definite considerations for a good grade, so please pay attention to these aspects of your report as well as the content itself. Instructions 1. Provide a description and analysis of your chosen organization. To the extent possible, follow the outline below: MGMT 2601 Knowledge Management Joyline Makani, PhD a. Introduction – briefly introduce the organization b. Description and analysis of the External Environment – e.g., an analysis of the business, the competitive environment, market and industry trends relevant to your organization c. Description and analysis of the Internal Environment – e.g., analysis on the management philosophy, organizational structure, business processes and culture framework. 2. Correctly cite sources (APA 6th ed. format). 3. Length: approx. 2-3 pages, single line spacing (excluding appendices and references) PROJECT DELIVERABLE 3: BUSINESS REPORT Due Date: Before midnight, November 30 2018 Submission: Via Brightspace. At this stage of your project, you should have done some research and performed an analysis and assessment of your organization’s external and internal operating environments. For this assignment, you need to relate your analysis of the organization to the unutilized opportunities or specific challenges related to knowledge management or utilization of information/knowledge/competence resources, and provide solutions that will help in improving the performance of the organization. Instructions The report should include the following: 1. Executive Summary (about half a page) (For information on how to write an executive summary go to http://bit.ly/2wp0HZG). 2. Introduction (include a description of the project topic, the importance of the topic and which aspects of the topic you are going to write about; a description of the structure of the report, i.e., you should explain how you have structured your report which aspects you are going to deal first, second and so on) 3. Main body of the report • A brief description of the organization, summarizing the organizational external and internal analysis you provided in deliverable 2. • An analysis of how the organization currently manages knowledge and/or utilizes information/knowledge/competence resources. • Identification and presentation of the unutilized opportunities or specific challenges related to knowledge management and/or utilization of information/knowledge/competence resources. MGMT 2601 Knowledge Management Joyline Makani, PhD • 4. 5. 6. 7. Discussion and analysis of your research into knowledge management or utilization of information/knowledge/competence resources. • Recommendations of solutions that will help in improving the performance of the organization (providing justification from your research and identifying risks / strengths of your suggestions). Conclusion (briefly summarize the main results of the project report in three or four short sentences. Then, you should give your point of view. Try to explain why some authors are wrong or right and what you think about the topic, but you have to base your own opinion on reasonable arguments. The conclusion should be no longer than 1 page). Reference list (Correctly cite sources (APA 6th ed. format)). Appendix (if needed) (information that supports your analysis but is not essential to its explanation). Length: approx. 5-6 pages, single-spaced (excluding appendices and references). IMPORTANT NOTE: relevant research and statistics to back up your assessment of the organization and your recommended solutions, including current trends and industry best practices must be included throughout the main body of your report. Remember, your recommendations are only as good as the evidence that you present to back them up. If you simply state your opinion without references to support it, you will definitely lose marks. GENERAL INSTRUCTIONS AND GUIDELINES FOR WRITTEN ASSIGNMENTS • The assignments are to be submitted through Brightspace, at or before 11:59 pm Atlantic time, on the specified due date. • A penalty for late assignments will be assessed, unless prior permission has been given by the instructor to submit an assignment late, which normally will be for extended illness, medical, or family emergencies only. • Late submissions will be assessed a penalty of five percent per day, including weekends. Assignments will not normally be accepted seven days or more after the due date; in such cases the student will receive a grade of zero. Time management should be considered a priority. • You must also check your assignments after attaching them – attaching the wrong file is the equivalent of not submitting the assignment. No leeway is given for computer failures, internet problems, ill-tempered pets, and so on. • Proper grammar and spelling are strongly considered in the evaluation of every assignment. If your assignment is not readable, this will negatively affect your grade. • All material not originating with you must be cited. This applies to direct quotes, paraphrases, and inspiration (basing your own writing on someone else’s ideas). Research cited in your work is to come from verifiable and legitimate sources only. All papers will be examined using Urkund for Academic Integrity. You may examine your Urkund report prior to submitting the paper. • The required citation style for this course is the American Psychological Association Publication (APA) Manual (sixth ed. 2010). MGMT 2601 Knowledge Management Joyline Makani, PhD • All assignments must; o Be submitted as a “.doc”, “.docx”, or a “.pdf” to be accepted. o Be single-spaced, and pages must be numbered. o Use 12-point font in either Arial or Times New Roman. o Use 1-inch (2.54cm) margins on all 4 sides of the page. o Have a cover page including your first and last names, official Dal email, your TA’s name, assignment title, and due date of the assignment. MGMT 2601 Knowledge Management Joyline Makani, PhD Running head: KNOWLEDGE MANAGEMENT Knowledge Management: Annotated Bibliography Eleanor zhang B00710007 2018/10/4 KNOWLEDGE MANAGEMENT 2 Awad, E. & Ghaziri H. M. (2003). Knowledge Management. (1st Ed.). Upper Saddle River, NJ: Prentice Hall. This book provides detailed information about knowledge management. It focuses on how knowledge can be captured, networked, and managed by organizations to boost competitive advantage. The source provides logical and process-oriented analysis of knowledge management thereby creating a balance between technical and behavioural aspects managing knowledge base for the benefit of an organization’s competitive advantage. As such, the book is useful in explaining the knowledge management issues facing Infosys and possible solutions. Dosi, G., Faillo, M., & Marengo, L., (2008). Organizational capabilities, patterns of knowledge accumulation, and governance structures in business firms. An introduction. Organization Studies, 29(8-9), 1165-1185. This scholarly journal article is crucial to the knowledge management project since it is based on the application of knowledge an organization to enhance its capabilities, governance, and knowledge accumulation. The text identifies the primary building blocks of organizational knowledge and the analysis of the basic structure. The ideas obtained help the reader understand the existing relationships among key concepts such as skills, organizational competence, and routines. It is thus useful in analysing and evaluation the knowledge management issues at Infosys Limited, the project’s company of analysis. Kimble, C. (2013). What Cost Knowledge Management? The Example of Infosys. Global Business and Organizational Excellence, 32(3), 6-14. This peer reviewed journal article tries to show the actual costs of managing knowledge among businesses and organization. The article theme relates to the project’s company of analysis since it tries to explain the cost of knowledge management to businesses. Since knowledge management came to light in the 1990s, it has been a key focus among researchers aim to find its implication on organizational performance. The source is useful to the project because it explains all the applications of knowledge management, and what organizations like Infosys can achieve from it. Kruger, C. J. & Johnson, R. D. (2009), Information management as an enabler of knowledge management maturity: a South African perspective. International Journal of Information Management, 1-11. This journal article is a useful source in the understanding of good information management to enhance the maturity of knowledge management in an organization. It is an ideal source to understand some of the best information management strategies in an effort to strength the viability of knowledge management in the case of Infosys Limited case analysis. The relationship between information management, information & communication technology, and knowledge management cannot be overlooked based on this article. The relationship between these three tools is crucial in understanding ways to perfect the usefulness of knowledge management in organizations. KNOWLEDGE MANAGEMENT 3 Kruger, C. J. & Johnson, R. D. (2010), Principles in knowledge management maturity: a South African perspective. International Journal of Information Management, 14(4), 540-556. Kruger & and Johnson (2010) further enhances their depiction of good strategies to apply knowledge management in organization in this article. In their 2010 study, they depicted that application of knowledge management policies, principles, and strategies are diverse and often problematic, an aspect that attract contrasting views. Organizations tend to avoid reporting the way they have institutionalized the various principles, which often lead to problems. As such, the source is highly applicable in the explanation of most of the knowledge management challenges identified in our project. Gao, T., Chai, Y., & Liu, Y. (2018) A review of knowledge management about theoretical conception and designing approaches. International Journal of Crowd Science, 2(1), 42-51. This journal article provides a detailed analysis and theoretical review of knowledge management and the future of its applicability in organizations. Knowledge management is a developing field whose application has not been maximized by organizations. The analysis of the article and the various theoretical perspectives discussed would help resolve the issues identified in our project and provide recommendations based on various theories, factors, and applications in various organizations. KNOWLEDGE MANAGEMENT 1 Knowledge Management Challenges/Issues at Infosys Limited Eleanor Zhang B00710007 2018/10/4 KNOWLEDGE MANAGEMENT 2 Introduction Knowledge management focuses on creating and enhancing awareness through sharing information, learning, managing, and using information and knowledge within an organization. This project aims to establish and find solutions related to knowledge management infrastructure at Infosys. Organization Analysis Infosys Limited, an Indian multinational company, was formerly known as Infosys but changed name during its business transformation and acquisition processes. It deals in the provision of business consulting services, information technology services, as well as outsourcing services. It has depicted significant levels of growth and progress over the past years, which are mainly attributed to the development of its knowledge management among other business strategies. Current Knowledge management Situation Infosys has various reservoirs of knowledge. They include the following: • Paper-based knowledge • Sparsh • Kshop • Knowledge assets • People Knowledge • Knowledge brokers 1) Knowledge Brokers: These were introduced to encourage the sharing of best practices The various types knowledge include the following: • • • Explicit and tacit Declarative and procedural General and technical The Knowledge Management Issues Knowledge management has been central strategy for Infosys Limited. However, the right infrastructure development has not been utilized accordingly. This issue follows the fact that the company’s knowledge management was once relying on paper-based knowledge. A technological gap can also be noticed in the company whereby even after the growth of computer and internet technologies, the distribution of knowledge was still slow and outdated. The company’s centralized knowledge pool is centralized with a superimposed system that hinder fast and even knowledge distribution. KNOWLEDGE MANAGEMENT 3 Proposed Solutions The company’s performance is outstanding. However, it can improve with better technology to manage the development and distribution of knowledge. The company should enhance ways to maximize knowledge sharing. Recommendations for better knowledge infrastructure • • Developing multi lingual databases Facilitating workflow automation systems, and knowledge applications Conclusion • • Innovate and adapt better knowledge infrastructure, knowledge assets, and knowledge collection process Improve on organizational knowledge management
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