Excutive memo

timer Asked: Oct 21st, 2018
account_balance_wallet $20

Question Description

Assignment 1: Executive Memo

Due by Sunday, Midnight of Week 3

You are the CEO of a Healthcare organization. The patient satisfaction data, as measured by the Press-Ganey survey, shows most patients who have received care at your hospital would not recommend the facility to friends and family, and the patients’ overall rating of the organization is mediocre at best. Your top focus as CEO is to build a superior patient experience.

Your Assignment:

Based on your reading of the Service Fanatics textbook, including the best practices shared in the book, draft a 2 to 3 page Executive Memo, to be distributed to all staff and members of your organization. Be sure your memo includes the following:

  1. Clear and concise outline of the strategy for improving the patient experience
  2. Tactics to be used to drive the strategy
  3. Description of how all staff can participate in putting “Patients First”
  4. Call to Action, with a Statement about how success will be measured

Your assignment must follow these formatting requirements:

  • Typed, double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides.
  • In place of a Cover page, provide the following heading on Page 1 of your Memo:  TO: Insert Professor’s Name
     FROM: Insert Your Name
     DATE: Insert Assignment’s Due Date  RE: It’s All About The Patient, Assignment 1
    Note: The Cover page is not included in the required assignment page length.

Tutor Answer

School: Duke University


flag Report DMCA

Good stuff. Would use again.

Similar Questions
Hot Questions
Related Tags
Study Guides

Brown University

1271 Tutors

California Institute of Technology

2131 Tutors

Carnegie Mellon University

982 Tutors

Columbia University

1256 Tutors

Dartmouth University

2113 Tutors

Emory University

2279 Tutors

Harvard University

599 Tutors

Massachusetts Institute of Technology

2319 Tutors

New York University

1645 Tutors

Notre Dam University

1911 Tutors

Oklahoma University

2122 Tutors

Pennsylvania State University

932 Tutors

Princeton University

1211 Tutors

Stanford University

983 Tutors

University of California

1282 Tutors

Oxford University

123 Tutors

Yale University

2325 Tutors