DQ: respond to (2) DQ , respond to (2) students responses

timer Asked: Oct 22nd, 2018
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Question Description

Write a substantive, referenced written response demonstrating an understanding of the concepts being discussed. Your responses should contribute scholarly to the discussion by challenging a position, providing additional support, or taking the debate in a new but reasonable direction. “Me too” responses are unacceptable

DQ #1

Read Latham and Pinder’s (2005) article dealing with motivation theory and research within the last 30 years. What insights do they provide regarding the available research? What implications does the article have for future research and application within the work environment? What research have you found that supports or conflicts with their projections?


Latham, G. P., & Pinder, C. C. (2005). Work motivation theory and research at the dawn of the twenty-first century. Annual Review of Psychology, 56, 485-516.

DQ #2

Chapter 4 addressed the issue of emotion regulation in the service industry. Review the following articles: Cote; Sloan; van Jaarsveld, Walker, & Skarlicki; and Wharton. If you were advising a service oriented company, i.e. Disney, what recommendations would you offer? What cautions would you give them?


Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30(3), 509-530. doi:10.5465/AMR.2005.17293692

Sloan, M. M. (2014). The consequences of emotional labor for public sector workers and the mitigating role of self-efficacy. American Review of Public Administration, 44(3), 274-290. doi: 10.1177/0275074012462864

van Jaarsveld, D. D., Walker, D. D., & Skarlicki, D. P. (2010). The role of job demands and emotional exhaustion in the relationship between customer and employee incivility. Journal of Management, 36(6), 1486-1504. doi: 10.1177/0149206310368998

Wharton, A. S. (1993). The affective consequences of service work. Work and Occupations, 20(2), 205-232.

****I will attach student responses wednesday***

Tutor Answer

School: Rice University

Progressing well



Discussion Responses
Institutional Affiliation


Response to Discussion #1

According to this article, it indicates that some of the past studies on motivation postulate
that the ability to understand motivation depends on our understanding of the self-aspirations that
exist in a hierarchy. When there is a lack of personal identity, then the desire to attain selfactualisation and the need to enhance self-esteem through personal growth becomes absent. In
this way, there is a complete lack of motivation (Latham & Pinder’s, 2005). Motivation is
considered to be a psychological process that comes about as a result of an interaction between
an individual and the environment. This study has created the necessity to develop new studies
that will determine the roles that can be played by needs, values and cognition in influencing
motivation at workplaces. One research that contradicts the findings by Gollwitzer on selfregulation is the study by Lord & levy (1994), which states that self-regulation, was an
automatically driven process that does not require attention or resources.
Response to Discussion #2
Organisations should give their employees an opportunity to take part in designing their
work situations; this is because allowing them to take part in creating such changes will enable
them to make an input towards the elimination of the issues that result in emotional strains.
Service-oriented organisations should design their technology, job contents and work
organisations in a way that they do not expose their workers to physical or mental strains as
failure to do so might expose them to accidents and illness. This should...

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Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

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