Write a substantive, referenced written response demonstrating an understanding of the concepts being discussed. Your responses should contribute scholarly to the discussion by challenging a position, providing additional support, or taking the debate in a new but reasonable direction. “Me too” responses are unacceptable
Read Latham and Pinder’s (2005) article dealing with motivation theory and research within the last 30 years. What insights do they provide regarding the available research? What implications does the article have for future research and application within the work environment? What research have you found that supports or conflicts with their projections?
Latham, G. P., & Pinder, C. C. (2005). Work motivation theory and research at the dawn of the twenty-first century. Annual Review of Psychology, 56, 485-516.
Chapter 4 addressed the issue of emotion regulation in the service industry. Review the following articles: Cote; Sloan; van Jaarsveld, Walker, & Skarlicki; and Wharton. If you were advising a service oriented company, i.e. Disney, what recommendations would you offer? What cautions would you give them?
Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30(3), 509-530. doi:10.5465/AMR.2005.17293692
Sloan, M. M. (2014). The consequences of emotional labor for public sector workers and the mitigating role of self-efficacy. American Review of Public Administration, 44(3), 274-290. doi: 10.1177/0275074012462864
van Jaarsveld, D. D., Walker, D. D., & Skarlicki, D. P. (2010). The role of job demands and emotional exhaustion in the relationship between customer and employee incivility. Journal of Management, 36(6), 1486-1504. doi: 10.1177/0149206310368998
Wharton, A. S. (1993). The affective consequences of service work. Work and Occupations, 20(2), 205-232.
****I will attach student responses wednesday***