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Reply Post Operation management A) The two products that I am going to compare are an iPhone and HEB Curbside To Go. For steps 1 and 2, both the product and service us customer feedback to gain knowledge of key elements the customer would want. For step 3, on the product side, Apple tries to gain business by having readily available stores for questions, fixes and even upgraded items. You can get on the Apple app to find a store or go on and get free help from a chat with someone that is a tech. As for the service side, HEB Curbside To Go offers the first 5 pickups for free and does not charge for your personal shopper for the first 4 times. For step 4, on the product side, each new version of the phone is made with the customer in mind and is sleeker and includes more and more features. On the service side, it is designed to make shopping more convenient. In step 5, the phone is manufactured and shipped to all cell phone retail shops. On the other hand, for a service, they would have to train employees for the new jobs that adding the curbside to go have created. In step 6, both are similar in that they monitor customer feedback to continue making a better product. For the changes to the service side, faster delivery of goods to the customer is essential. This could be accomplished by having extra personnel available at the busiest days and times that people are using the HEB Curbside To Go. This would cut wait time and definitely help with improvements in operations. For the product side, more streamlined processes for shipping will allow the product to get to its destination faster therefore keeping it in stock. Especially when it is a newly released product that flies off the shelves. Reply in 4-6 sentences B) Compare and contrast the service positioning matrix and the product process matrix in terms of their differences and similarities. Service Positioning Matrix focuses on service encounter level and helps management design a service system that best meets the technical and behavior needs of customers Product Process Matrix model that describes the alignment of process choice with the characteristics of the manufactured goods if product and process characteristics are not well matched, the firm will be unable to achieve its competitive priorities the relationship is between volume and process They are similar in that they show the customers desired service encounter activity sequence should lead to the most appropriate service system design. When they stay along the diagonal it has the best results. Their midrange has a bigger array of intermediate design choices. Provide at least one example currently used in business for each of the matrixes and evaluate their benefits and limitations within the industry you chose. For a theme park in the service positioning matrix, it could concentrate on demographics. The benefits are that it is family friendly, know your audience, variety of activities and inviting to all ages. The limitations are that it is expensive to have the whole experience. For Chick-fil-a in a product process matrix, the benefits are high volume, variety without complex differences, and healthier choices. The biggest limitation is that it is all chicken. They do not expand to other choices. Evaluate how each matrix is unique in the way it addresses the needs of the customer. For a service positioning matrix, it is all about the customer experience and service. For a product process matrix, it is all about the product itself and how to make it improved or unique to the customer. Reply in 4-6 sentences ENG 315 1) Which method (inductive or deductive) is the best way to deliver bad news and defend your answer. -In my opinion the best way to deliver bad news is inductive; because according to our lesson this week, inductive is best used for bad news communications. From my own perspective when giving bad news, if you give an explanation that’s supporting the bad news, it’s possible that it will change the mindset with which you give the negative news. You also want to make sure that you don’t say it at the beginning of the conversation and in a way that’s not hurtful. When you do this, you are increasing the odds that your bad new will be delivered in a positive way. 2) Locate a bad-news message somewhere on the Internet and share the message on our discussion board. Explain why it is a bad-news message. It’s bad news because this is a company that’s been around a long time and now they must close their door due to bankruptcy, and a lot a people will lose their job. Remember to provide the link. Discuss which method (inductive or deductive) it most closely resembles and why. https://www.commercialappeal.com/story/money/business/development/2018/10/15/searsclosing-memphis-wolfchase-galleria-location-bankruptcy-filing/1646499002/ -It most closely resembles the Inductive reasoning. This is one of those circumstances where the obvious bad news is stated at the beginning. However, I believe this is still an inductive method. The article talks about filing bankruptcy which is the bad news. Next, they talk about how the bankruptcy will allow the company to strengthen and return to profitability. They talk about their goals in the end and the closing of other locations. 3) Explain why the author chose to deliver the bad news. -The author is The Commercial Appeal newspaper. They choose to deliver the bad news because their business is to deliver good and bad news. 4) What change(s) would you make if you were required to deliver the same message to someone else? Why? -I would talk about how long the store had been at this location, I would talk about the employees, and how convenient it was to have an Optical located inside. The reason I would talk about these things is because I want the memories of this store to linger in their minds and how much they will be missed. I would also talk about how they are losing money and they had no other choice but to close. Reply in 4-6 sentences BUS 402 I would like to open a recycling center. I am a big on savings and making money on recycling goods and products like collecting cans, bottles, and glass. Another disadvantage is could this be their only reason for no longer accepting glass. The advantage for opening this is that I would be the only one and I could go to every food spots and bar and pick up their bottles. I would have a container at almost every location and pick up once or three times a week. Another advantage would be all that all the recycling not filling up our landfills because there is a we have a company not too far away that I can sell our recycling items. Writing a business plan helps you market in analysis your business. One of my problems i can run not making enough profit during the week. Ways i can overcome is going bigger spots to collect my recycling goods. Also having daily chart of how much i should collect in a week. Next keeping my crew and trucks driver focus on getting more bottles. Reply in 4-6 sentences
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Operation management

A) The two products that I am going to compare are an iPhone and HEB Curbside To Go.
For steps 1 and 2, both the product and service us customer feedback to gain knowledge
of key elements the customer would want. For step 3, on the product side, Apple tries to
gain business by having readily available stores for questions, fixes and even upgraded
items. You can get on the Apple app to find a store or go on and get free help from a chat
with someone that is a tech. As for the service side, HEB Curbside To Go offers the first
5 pickups for free and does not charge for your personal shopper for the first 4 times. For
step 4, on the product side, each new version of the phone is made with the customer in
mind and is sleeker and includes more and more features. On the service side, it is
designed to make shopping more convenient. In step 5, the phone is manufactured and
shipped to all cell phone retail shops. On the other hand, for a service, they would have
to train employees for the new jobs that adding the curbside to go have created. In step 6,
both are similar in that they monitor customer feedback to continue making a better
product.
For the changes to the service side, faster delivery of goods to the customer is essential. This
could be accomplished by having extra personnel available at the busiest days and times that
people are using the HEB Curbside To Go. This would cut wait time and definitely help with
improvements in operations.
For the product side, more streamlined processes for shipping will allow the product to get to its
destination faster therefore keeping it in stock. Especially when it is a newly released product
that flies off the shelves.
Karmarkar and Apte (2007) point out that the service industry has become a major contributor to
any country’s GDP. Modern Internet and communication technology have been greatly linked to
these advancements. Service operatio...


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