Description
In Chapter 6, you examined the essential role of building a self-assessment framework. For this week's Application Assignment, you will evaluate an organization that you are familiar with in regards to operations. In your response, you should begin by identifying a minimum of five common operational practices that your organization has instituted. Then, select one practice and develop a level of competency between 1 and 5 with two variables. In your course textbook, the section "Building a Self-Assessment Framework" (pp. 78-79) provides a guide for completing this activity.
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Running Head: KNOWLEDGE MANAGEMENT
Knowledge Management
Student’s Name
Course Number – Name of Course
Institution
Instructor’s Name
Date
1
KNOWLEDGE MANAGEMENT
2
Response
The chosen organization of study in this scenario is the Starbucks Corporation, a leading
coffeehouse chain in America and worldwide. The operational practices that Starbucks has
instituted over time include the designing of goods and services, process and capacity design,
quality management, location strategies, layout design and strategies, and job design and human
resources. According to Hinkin & Tracey (2010), other practices that have made the company
successful over the years include organized supply chain management, inventory management
and maintenance of physical assets and equipment. Designing good and services at Starbucks
have often relied on premium designs whereas quality management also uses a premium
character. Process and capacity design focus on the efficiency of services, location strategies are
centered o...