Stage 1: Organizational Analysis and Requirements

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Before you begin work on this assignment, be sure you have read the Case Study.Refer to the System Recommendation Report - Table of Contents - below to see where you are in the process of developing this report.

As a professional medical consultant, you have been asked to conduct an analysis, develop a set of system requirements and propose an Electronic Health Records (EHR) system to improve the Midtown Family Clinic's processes.This work will be completed in four stages, and each of these four stages will focus on one section of an overall System Recommendation Report to be delivered to the Midtown Family Clinic.


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Midtown Family Clinic Case Study In 1990, Dr. Harold Thompson opened the Midtown Family Clinic, a small internal medicine practice, in an area with an increasing number of new family residences. Dr. Thompson has been the owner and manager of the medical practice. He has two nurses, Vivian and Maria, to help him. Usually, one nurse takes care of the front desk while the other nurse assists the doctor during the patient visits. They rotate duties each day. Front desk duties include all administrative work from answering the phone, scheduling appointments, taking prescription refill requests, billing, faxing, etc. So if on Monday Vivian is helping the doctor, then it is Maria who takes care of the front desk and all office work. The two nurses are constantly busy and running around, and patients are now accustomed to a minimum 1-2 hour wait before being seen. If one nurse is absent, the situation is even worse in the clinic. The clinic has three examination rooms so the owner is now looking into bringing a new physician or nurse practitioner on board. This would help him grow his practice, provide better service to his patients, and maybe reduce the patients’ waiting time. Dr. Thompson knows that this will increase the administrative overhead and the two nurses will not be able to manage any additional administrative work. He faces several challenges and cannot afford to hire any additional staff, so Dr. Thompson has to optimize his administrative and clinical operations. The practice is barely covering the expenses and salaries at the moment. Dr. Thompson’s practice operation is all paper-based with paper medical records filling his front office shelves. The only software the doctor has on his front office computer is a stand-alone appointment scheduling system. Even billing insurance companies is done in a quasi-manual way. For billing insurance, the front office nurse has to fax all the needed documentation to a third party medical billing company at the end of the day. The medical billing company then submits the claim to the insurance company and bills the patient. The clinic checks the status of the claims by logging into the medical billing system, through a login that the medical billing company has provided the clinic to access its account. There is no billing software installed at the practice, but the nurses open Internet Explorer to the URL of the medical billing company and then use the login provided by the third party medical billing company. Of course, the medical billing company takes a percentage of the amount that the clinic is reimbursed by the insurance. Although the medical practice has the one PC with the scheduling software and an internet connection, it does not have a Web site or any other technology, and essentially still operates the same as it did in 1990. One problem that is immediately noticeable is that there is no quick way to check patients in, and if the nurse is on the phone while a patient tries to check in, then the patient has to wait until she has completed her call. The doctor could be also waiting for the patient to be checked in, wasting the doctor's valuable time. Also many patients experience long waits on the phone when they are trying to schedule an appointment, while the nurse is checking in patients or responding to another patient’s request in the office. Every year, the clinic requires its patients to complete a form with their personal and insurance information, rather than have them just verify what is on file. This annoys some of the parents when they have to fill out all this paperwork, especially if they are taking care of their sick young child in the waiting room. When a patient's laboratory test results are received in the office, the paper copy has to be filed in the patient's folder. Lost and misfiled reports are a big concern to Dr. Thompson, as is his inability to quickly and easily share patient data when he makes a referral to a specialist. He feels he and his staff are spending too much time handling paper and not enough time improving patient care. All of the medical records, lab results, and financial and payroll accounts are kept on paper, so there is not a quick way to look up a patient’s history or current prescriptions during office visits, or when the doctor gets a call while he is away from the office. At the beginning of each day, the nurses pull the files for all patients who have appointments scheduled for that day. However, the clinic also accepts walk-in patients. 3/5/2018 IFSM 305 – Case Study Page | 1 At a recent medical conference Dr. Thompson learned about how Electronic Health Records (EHR) can be shared among health care providers to improve patient outcomes. After attending several demonstrations by the different vendors, ClinicalWorks, AthenaHealth, etc., he realized how inefficiently his practice is running and realized all the opportunities that EHR systems can bring. He recognizes all the benefits of moving to electronic medical records but feels very overwhelmed on how to start, or what to do. He is also concerned about disruption to his practice which may negatively affect his patients’ care experience. Moreover, neither the doctor nor the nurses have any knowledge or experience when it comes to information technology. Upon the recommendation of a fellow doctor, Dr. Thompson has decided to hire an independent EHR Consultant, to help him select the best EHR for his practice. His friend also advised him that he should not just buy any package from a vendor but have the EHR consultant analyze the workflow processes at the practice first, then optimize them, and then look at the EHR systems. The new EHR system needs to work with the optimized processes of his practice. Dr. Thompson needs to get his staff’s buy-in and involvement in the process from Day 1, if the EHR adoption process is to succeed. Dr. Thompson realizes that EHR adoption may add significant costs to his practice, which he cannot afford. Therefore, he will go for the EHR adoption at this point only if he can find an affordable system. Based on his fellow doctor’s recommendation, Dr. Thompson has contracted with an independent consultant, who is not associated with any vendor, to advise him through this process. Throughout this course you will be the professional medical consultant. Strategic Goals Dr. Thompson has several strategic goals in mind that he shares with you during your first meeting with him as his consultant. For one, he would like to see his medical practice operate more efficiently and make some financial profit that he could reinvest into the clinic in order to upgrade and expand it. In a few years, he will need to invest some funds in a major renovation, primarily in the examination rooms and the waiting area. If he had extra money, he could also rent the apartment next to his clinic and open up the space to make a larger clinic. If he did that, he could also expand the clinic into a 3-physician group practice and maybe rent out some space to a physical therapy physician and generate some additional income. After much discussion with fellow MDs, he realizes that he can use technology to improve the quality of care, safety, and financial management decisions of his practice, while also meeting the legal and regulatory requirements for health care and health care systems. So, implementing an EHR system for these purposes has now become another strategic goal for the practice. Your task is to help Dr. Thompson understand the process that occurs during a patient visit to the practice, how that process should be improved to make it more efficient, and then recommend a certified EHR system for him to implement. You are not expected to solve all of the problems identified or address all improvements that could be made at the Midtown Family Clinic. The following is an example of how a process is identified and optimized using a technology solution: Last year, the medical practice had no effective way to schedule appointments. The front desk nurse used a paper calendar to write in appointments. Obviously, as appointments were cancelled and re-scheduled, the paper calendar became almost unreadable. It was also taking a long time for the nurse to record the patient name, phone number and other critical information. That was when Dr. Thompson and his nurses decided to implement the scheduling system on the PC. Now, the patients are all listed in the system, with the pertinent information, and the scheduler can quickly search for an open time and enter the patient's appointment on the schedule. This has significantly improved the scheduling process, but has done nothing to help with all of the other activities involved with a patient visit to the Clinic. Note: As you approach the case study assignments, you will find it helpful to think about your own experiences with a medical practice. Making a trip to a small medical practice may help you think about the processes, challenges, and opportunities. 3/5/2018 IFSM 305 – Case Study Page | 2 STAGED ASSIGNMENTS The case study and assignments address the Course Outcomes to enable you to:  Evaluate the organizational environment in the health care industry to recognize how technology solutions enable strategic outcomes  Analyze the flow of data and information among disparate health information systems to support internal and external business processes  Evaluate technology solutions in the health care industry to improve the quality of care, safety, and financial management decisions  Examine the implications of ethical, legal, and regulatory policy issues on health care information systems. Upon completion of these assignments you will have performed an array of activities to demonstrate your ability to apply the course concepts to a “real world situation” to:     Analyze an organization's strategies and processes to determine how a technology solution could help (Stage 1) Analyze the data flow among a clinical practice and external organizations (Stage 2) Identify and explain the legal, ethical and regulatory considerations for a system (Stage 3) Propose an appropriate certified EHR technology solution (Stage 4) As explained in the Stage 1 assignment, you will create a System Recommendation Report for Dr. Thompson, using each stage to develop a section of the report. The staged assignments are designed to follow the relevant readings in the course content, and are due on the dates as assigned in the class schedule. These assignments are designed to help you identify how to effectively analyze and interpret information to improve a medical practice using technology. This is an opportunity for you to apply critical thinking skills and think like a professional medical consultant. 3/5/2018 IFSM 305 – Case Study Page | 3 Stage 1: Organizational Analysis and Requirements Overview Before you begin work on this assignment, be sure you have read the Case Study. Refer to the System Recommendation Report - Table of Contents - below to see where you are in the process of developing this report. As a professional medical consultant, you have been asked to conduct an analysis, develop a set of system requirements and propose an Electronic Health Records (EHR) system to improve the Midtown Family Clinic's processes. This work will be completed in four stages, and each of these four stages will focus on one section of an overall System Recommendation Report to be delivered to the Midtown Family Clinic. The sections of the System Recommendation Report will be developed and submitted as four staged assignments. In stages 2, 3 and 4, you will also incorporate any feedback received when the previous stage is graded to improve the effectiveness of your overall report and then add the new section to your report. At the end of the course, you will submit a complete System Recommendation Report that includes all the sections and changes that resulted from previous feedback. A key to successful business writing is quality and conciseness rather than quantity. The sections are described below and the graphic that follows provides the detailed outline and Table of Contents for this report: Introduction – Provides background and sets the stage for the rest of the document. To be written and submitted as part of Stage 1. Section I: Organizational Analysis and Requirements (Stage 1) - The first step is to look at the organization and explain how an EHR system could benefit the Midtown Family Clinic's processes. Section II: Data Sharing (Stage 2) – Next you will explain, the types of data that need to be shared with other organizations, and what data interchange standards should be used. Section III: Ethical, Legal and Regulatory Policy Issues (Stage 3) – Then you will analyze the ethical, legal and regulatory policy issues that impact the EHR solution for the Midtown Family Clinic. Section IV: System Recommendation (Stage 4) – Finally, you will identify a certified EHR system for the Midtown Family Clinic, and explain what improvements the Clinic can expect, how it meets the requirements, and what needs to be done to implement the system at the Clinic. Conclusion – Summarizes the document. To be written and submitted as part of Stage 4. References – List of references. A separate page developed as part of Stage 1 with references added (in alphabetical order) as other sections are added to the report. Begin by creating a title page to include your name, course information and date; followed by a page break. On a separate page, create the Table of Contents, which you will update as you add the sections of the Report. Note that each section has its own introduction and summary. IFSM 305 Stage 1: Organizational Analysis and Requirements - 11/17/2017 1 System Recommendation Report Table of Contents Introduction (Stage 1) II. Organizational Analysis and Requirements (Stage 1) A. Introduction B. II. III. Strategic Use of Technology C. Components of an Information System D. Functional Requirements E. Summary Data Sharing (Stage 2) A. Introduction B. Need to Share Data C. Types of Data to be Shared D. Data Interchange Standards E. Summary Ethical, Legal and Regulatory Policy Issues (Stage 3) A. Introduction B. Table of Ethical, Legal and Regulatory Policy Issues C. Addressing the Most Difficult Issue Summary System Recommendation (Stage 4) D. IV. A. Introduction B. Proposed IT solution C. D. E. How the Proposed IT Solution Meets the Requirements Improvements from Proposed IT Solution Implementation Considerations F. Summary Conclusion (Stage 4) References System Recommendation Report (SRR), Section I – Organizational Analysis and Requirements Section I of the SRR document contains an organizational analysis and identifies ways in which an Electronic Health Record (EHR) system can help the Midtown Family Clinic to meet its strategic goals. The next step is to identify data and functional requirements for the EHR system. This analysis lays the ground work for the rest of SRR, as the recommendation for an EHR must support the Clinic's strategic goals and meet its functional and data requirements. IFSM 305 Stage 1: Organizational Analysis and Requirements - 11/17/2017 2 Stage 1 Assignment Instructions Using the case study, the overview above, Course Content readings, and external resources, develop your Introduction and Section I: Organizational Analysis and Requirements. Recommended lengths for each section are provided and you should be sure to include all pertinent information. Introduction– briefly describe (at a high level) the organization in the Case Study; provide a context for the rest of the document. (one to two paragraphs) I. Organizational Analysis and Requirements A. Introduction – Introduction to this section describing what is included. (3-4 sentences) B. Strategic Use of Technology - Using the Strategic Goals section of the Case Study, list three strategic goals that have been identified by the Midtown Family Clinic, and that can be supported with an EHR system. For each, explain how an EHR system can be used to support the goal. (Introductory sentence and list of three strategic goals with one to two strong sentences that explain how an EHR system would support the strategic goal and justify your position with specifics from the Case Study.) 1. Strategic Goal 1 and explanation: 2. Strategic Goal 2 and explanation: 3. Strategic Goal 3 and explanation: C. Components of an Information System – An information system is comprised of people, technology, processes (or organizational components), and data. Explain each of the following in relationship to an EHR system to support the Midtown Family Clinic: 1. People – List the people who would use the new EHR system by name and role, and identify two things that person needs (functions) the system to do to help them with their job. (Provide an introductory sentence for Section C, and a sentence on people followed by a list of the people who will use the system and their roles.) A. Person 1 and role, and two functions B. Person 2 and role, and two functions C. Person 3 and role, and two functions 2. 3. Organizational Processes – list three processes that are used at the Clinic that would be supported by an EHR system and explain how the processes would be improved using an EHR system. (Provide an introductory sentence and list/explanation of three processes.) A. Process 1 and how it would be improved B. Process 1 and how it would be improved C. Process 1 and how it would be improved Data – The new EHR system will need to collect, store and process data. An example of needed data is “Name of Patient.” The case study provides insight into the kinds of data that will be needed. First, insert an introductory opening sentence for this section. Then identify ten (10) critical data items for this EHR system solution. (Provide an introductory sentence and copy the table and insert information within.) IFSM 305 Stage 1: Organizational Analysis and Requirements - 11/17/2017 3 Data Items Needed for EHR System 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. D. Functional Requirements – The next step is to identify the essential requirements for the EHR system. Review the processes and data items you listed above and create a list of ten (10) requirements. Each requirement is one sentence in length and addresses one thing the system must do. The requirements are documented in a table, as shown below. For a full requirement specification, there will be many requirements statements; you only need to provide ten. The requirements should be derived from the Case Study; an analyst should not "invent" requirements. (Provide an introductory sentence and copy the table and insert information within.) Functional Requirements 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. E. Summary – briefly summarize the content of this section and tie the information together for the reader. (3-4 sentences) Formatting Your Assignment For academic writing, the writer is expected to write in the third person. In third person, the writer avoids the pronouns I, we, my, you, your, and ours. The third person is used to make the writing more objective by taking the individual, the “self,” out of the writing. This method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as unbiased and thus more informed. The Report is to be written for the Midtown Family Clinic, and reference should not be made by name to individuals who own or work in the Clinic. • Write a short concise paper: Use the recommendations provided in each area for length of response. Content areas should be double spaced; table entries should be single-spaced. It’s IFSM 305 Stage 1: Organizational Analysis and Requirements - 11/17/2017 4 • • • • • • important to value quality over quantity. The body (Introduction to the report and Section I) of the assignment should not exceed 6 pages. Ensure each section has an introductory sentence or two that sets the stage for the information to follow. Ensure that each of the tables is preceded by an introductory sentence that explains what is contained in the table, so the reader understands why the table has been included. Use at least two resources with APA formatted citation and reference. Use at least one external reference and one from the course content. Compare your work to the Assignment Instructions above and the Evaluation Criteria/Grading Rubric below to be sure you have met content and quality criteria. Do not overlook this step. Read your work out loud or have your computer read it to you. Fix the grammar and other areas identified. Submit your paper as a Word document, or a document that can be read in Word. Your submission filename should be as follows: Lastname_firstname_Stage_1 EVALUATION CRITERIA/GRADING RUBRIC: Criteria Report Introduction Section Introduction and Summary 90-100% Far Above Standards 80-89% Above Standards 70-79% Meets Standards 60-69% Below Standards < 60% Well Below Standards 5 Points 4 Points 3.5 Points 3 Points 0-2 Points Describes the organization and provides an effective introduction to the Report; is clear, logical, derived from the Case Study; and demonstrates a sophisticated level of writing. 5 Points Describes the organization and provides an introduction to the Report; is clear, logical, and derived from the Case Study. Describes the organization and provides an introduction to the Report; is adequate, and derived from the Case Study. 4 Points 3.5 Points Provides effective introduction and summary to Section I; is clear, logical, derived from the Case Study; and demonstrates a sophisticated level of writing. Provides an introduction and summary to Section I; is clear, logical, and derived from the Case Study. Provides an introduction and summary to Section I; is adequate, and derived from the Case Study. Not clear, logical and/or derived from the Case Study. Possible Points 5 Not included, or demonstrates little effort. 3 Points 0-2 Points Not clear, logical and/or derived from the Case Study. Or, either the introduction or summary is not included. Not included, or demonstrates little effort. 5 IFSM 305 Stage 1: Organizational Analysis and Requirements - 11/17/2017 5 Strategic Goals 13-15 Points 12 Points 10-11 Points 9 Points 0-8 Points The explanation is provided and supported. The explanation is not clear, logical and/or supported. The explanation is not included or demonstrates little effort. 21-23 Points 0-20 Points How the system will support three of the organization’s strategic goals Components The explanation is clear, logical and fully supported using a sophisticated level of writing. 31-35 Points The explanation is clear, logical and supported. 28-30 Points 24-27 Points The 3 people, 3 processes, and 10 data items Fully and logically explained, are clearly related to the Case Study, and demonstrate a sophisticated level of analysis and writing. 18-20 Points Logically explained, are related to the Case Study, and demonstrate analysis and effective writing. Explanation provided and relates to the Case Study. 16-17 Points 14-15 Points Correctly identified and sourced; clearly derived from the Case Study; demonstrates sophisticated analysis. Identified and sourced; requirements are derived from the Case Study; demonstrates effective analysis. Identified and sourced; requirements are related to the Case Study. 9-10 Points 8.5 Points 7.5 Points Required resources are incorporated and used effectively. Sources used are relevant and timely and contribute strongly to the analysis. References are appropriately incorporated and cited using APA style. At least two sources are incorporated and are relevant and somewhat support the analysis. References are appropriately incorporated and cited using APA style. Only one resource is used and properly incorporated and/or reference(s) lack correct APA style. Requirements 10 functional requirements Research Two or more sources--one source from within the IFSM 305 course content and one external (other than the course materials) Not all clearly explained and/or are not related to the Case Study. 12-13 Points 15 35 Not all addressed or little effort is demonstrated. 0-11 Points Less than 10 requirements are identified and sourced; and/or information provided is not correct; and/or requirements are not all related to the Case Study. 6.5 Points Few or no requirements are listed; sources are incorrect; and/or requirements are not related to the Case Study. 0-5 Points A source may be used, but is not properly incorporated or used, and/or is not effective or appropriate; and/or does not follow APA style for references and citations. No course content or external research incorporated; or reference listed is not cited within the text 20 10 IFSM 305 Stage 1: Organizational Analysis and Requirements - 11/17/2017 6 Format 9-10 Points 8.5 Points 7.5 Points 6.5 Points 0-5 Points Well organized and easy to read. Very few or no errors in sentence structure, grammar, and spelling; doublespaced, written in third person and presented in a professional format. Effective organization; has few errors in sentence structure, grammar, and spelling; doublespaced, written in third person and presented in a professional format. Some organization; may have some errors in sentence structure, grammar and spelling. Report is double spaced and written in third person. Not well organized, and/or contains several grammar and/or spelling errors; and/or is not double-spaced and written in third person. Extremely poorly written, has many grammar and/or spelling errors, or does not convey the information. 10 TOTAL Points Possible 100 IFSM 305 Stage 1: Organizational Analysis and Requirements - 11/17/2017 7 Running head: ORGANIZATIONAL ANALYSIS READ ME FIRST (Delete before submitting paper!) The National Academies Press. (n.d.). Chapter 4: Healthcare data standards. The National Academies of Sciences Engineering and Medicine. .Retrieved from https://www.nap.edu/read/10863/chapter/7 Systems Recommendation Report Stage One: Organizational Analysis and Requirements Student First Name Last Name M.I. University of Maryland University College IFSM 305 Professor Pace Month, XX, XXXX 1 ORGANIZATIONAL ANALYSIS 2 Organizational Analysis and Requirements The first step is to look at the organization and explain how an EHR system could benefit the Midtown Family Clinic's processes. Frequently, people find it hard to format papers according to the American Psychological Association’s (2010) guidelines for formatting. But most studies (Gass, Svetics, & Lemelin, 2003; Loewen, 2005; Polio, Mackey, & McDonough, 2004; Sueyoshi & Hardison, 2005) were originally formatted in APA style, demonstrating that it can be done. Here is a quote from Paula Winke (personal communication, January 19, 2011) about it. I think I can say, in about 45 words (note that if you have more than 40 words in your quote, you have to format it as an in-block quote), that formatting papers according to the APA 6th edition is a real piece of cake. Here is a way to do it that is quick, easy, and will save you a lot of time. Basically, download my APA formatted template for word (APAFormatTemplate_v2), save it in your Word template folder, and use it when you write your papers. Organizational Analysis Company Background When conducting a company background analysis/assessment always view the business landscape, business need and business solution from People, Process and Technology mindset. Explain the business challenge facing the business as stated in the case study. Remember, the recommended solution below should resolve the stated business challenge in this section. Strategic Use of Technology Provide a brief two sentence explanation of what this section will cover and name the ORGANIZATIONAL ANALYSIS 3 three strategies you will elaborate on below. Strategic goal one. Explain in detail this recommended strategy. Support your decision to recommended this strategy with course content and external research. Strategic goal two. Explain in detail this recommended strategy. Support your decision to recommended this strategy with course content and external research. Strategic goal three. Explain in detail this recommended strategy. Support your decision to recommended this strategy with course content and external research. Components of an Information System An information system is comprised of people, technology, processes (or organizational components), and data. Explain each of the following in relationship to an EHR system to support the Midtown Family Clinic. People. List the people who would use the new EHR system by name and role, and identify two things that person needs (functions) the system to do to help them with their job. (Provide an introductory sentence for Section C, and a sentence on people followed by a list of the people who will use the system and their roles.) Person one. Title, role, and at least two functions. Person two. Title, role, and at least two functions. Person three. Title, role, and at least two functions. Organizational Processes. List three processes that are used at the Clinic that would be supported by an EHR system and explain how the processes would be improved using an EHR system. (Provide an introductory sentence and list/explanation of three processes.) Process one. Name and describe the process and how it will be improved. Process two. Name and describe the process and how it will be improved. ORGANIZATIONAL ANALYSIS 4 Process three. Name and describe the process and how it will be improved. Data. The new EHR system will need to collect, store and process data. An example of needed data is “Name of Patient.” The case study provides insight into the kinds of data that will be needed. First, insert an introductory opening sentence for this section. Then identify ten (10) critical data items for this EHR system solution. (Provide an introductory sentence and copy the table and insert information within.) Data Items Needed for EHR System 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Functional Requirements Analysis The next step is to identify the essential requirements for the EHR system. Review the processes and data items you listed above and create a list of ten (10) requirements. Each requirement is one sentence in length and addresses one thing the system must do. The requirements are documented in a table, as shown below. For a full requirement specification, there will be many requirements statements; you only need to provide ten. The requirements should be derived from the Case Study; an analyst should not "invent" requirements. (Provide an introductory sentence and copy the table and insert information within.) The main responsibility of the analyst is the discovery, analysis, documentation, and communication of requirements. A requirement is simply a feature that a product or service must have in order to be useful to its stakeholders. For example, two requirements for a customer ORGANIZATIONAL ANALYSIS 5 relationship management system might be to allow users to update the payment terms for an account and to add new customers. A more precise definition is provided by the IEEE Glossary of Software Engineering Terminology and the Business Analysis Body of Knowledge® (BABOK®). Both define a requirement as: 1. A condition or capability needed by a user to solve a problem or achieve an objective. 2. Condition or capability that must be met or possessed by a system or system component to satisfy a contract, standard, specification, or other formally imposed document. 3. Documented representation of a condition or capability in (1) or (2). Not all requirements are at the same level. Some might be high level requirements expressed by the business sponsor (e.g., reduce the cost of invoicing customers), others might be very specific requirements that describe a function needed by a particular user (e.g., allow me to click on a customer name and then display that customer's account history). Functional Requirements 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Conclusion The function of your paper's conclusion is to restate the main argument. It reminds the reader of the strengths of your main argument(s) and reiterates the most important evidence supporting those argument(s).Briefly summarize the content of this section and tie the information together ORGANIZATIONAL ANALYSIS 6 for the reader. (3-4 sentences) References (Examples Delete Prior to Submission) American Psychological Association (2010). Publication manual of the American Psychological Association (6th ed.). Washington, DC: American Psychological Association. Gass, S. M., Svetics, I., & Lemelin, S. (2003). Differential effects of attention. Language Learning, 53(3), 497-546. Loewen, S. (2005). Incidental focus on form and second language learning. Studies in Second Language Acquisition, 27(3), 361-386. Polio, C., Mackey, A., & McDonough, K. (2004). The relationship between experience, education and teachers' use of incidental focus-on-form techniques. Language Teaching Research, 8(3), 301-327. Sueyoshi, A., & Hardison, D. M. (2005). The role of gestures and facial cues in second language listening comprehension. Language Learning, 55(4), 661-699. The National Academies Press. (n.d.). Chapter 4: Healthcare data standards. The National Academies of Sciences Engineering and Medicine. Retrieved from https://www.nap.edu/read/10863/chapter/7
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Running head: ORGANIZATIONAL ANALYSIS

Systems Recommendation Report Stage One: Organizational Analysis and Requirements
Student First Name Last Name M.I
University of Maryland University College
IFSM 305
Professor Pace
Month, XX, XXXX

1

ORGANIZATIONAL ANALYSIS

2

Organizational Analysis and Requirements
Organizational Analysis
In the current digital system of operation, the healthcare system has progressed adversely
in data management and management of the healthcare operation activities. An Electronic health
system would serve significant value to the health facility and the community. The HER plays a
major role in the healthcare system through offering better managed care for the patients through
offering accurate and up-to-date information concerning the patients (Palabindala et al., 2016). It
therefore, helps the health physicians to improve the level of productivity and the general output
of the healthcare system. It therefore exclaims the value of the EHR system for the Midtown
people.
Company Background
Dr. Thompson clinical facility faces some significant challenges. The basic needs for the
organization include the improvement of the operation of the clinical operation. The company
needs to transition from the paper based approach of data management to an electronic health
record system. The basic areas of improvement include the strategy of information sharing
between the different healthcare units. Secondly, is to improve a better patient record system.
Thirdly, is to improve the financial management of the organization to accord room for increased
profit margins through the development of the billing system (Paladindala et al., 2016). The
patient check-in approach further needs improvement to avoid the long waits that are commonly
annoying to the patients.
Strategic Use of Technology
The integration of technology in the healthcare system targets to develop an electronic health
record system that targets three main goals:

ORGANIZATIONAL ANALYSIS...


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