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Running head: Co-op Reflection & Career Plan Table of content Co-op Reflection Learning and contribution summary (maximum 4pages) Overall of my three-work term, I have learned a lot of skills from it. It helps me a lot. My first work term job was an event coordinator assistant in the Chanandian media. My major job was to organize the activities and help newcomers’ integrate into the local community such as Ski activity. During this work, one of the skills I learned is the attention to detail that handles complex situations. Because there is a lot of potential within an individual if they are determined to make something happen. One example of an activity that we accomplished is organized people to go skiing together. We provide our group price is lower than individual customers. This work requests we need to hire skiing suits, boots and etc. We also had ski bindings and jumping skis to meet the needs of the participants. At this time, I need to collect customer information and recorded in the excel document by a phone call. I need to care for of all customers’ information register are right, and then I would remind them to finish the payment. Before the activity starting, I would print the list form and calling customers again, make sure they didn’t miss the activity by remembering the wrong time or other issues. Also sometimes helped the customer to take the bus to participate in activities. If the customers were new skiers, I would notify them to make sure they participate in the novice tutorial. Make sure they do not injure by the activity. I also got the chance to try ski jumping though I fell several times. Running head: Co-op Reflection & Career Plan My second work is a travel counselor in the Piyao international travel company. During this work, this job required extensive knowledge of the local and international geography. My responsibilities in this department include providing advice on people's attractive destinations and attractions for their vacation. However, the destination site depended on the duration of their stay, we can provide a variety of travel package, also help national people apply for the Chinese visa that who want to go to China travel. One of the most relevant skills required for my job is to have good communication skills. Communicate with customers to understand their vacation status and whether they need any help. The constant communication with customers is helping build a good relationship with them that will lead to future recommendations. Communication is crucial in this profession because it can be used to represent the organization's customer service that is the face of the organization. I remember that my first successful event led to my employer recognition of my work given that I had only worked for one month. One day, I received a phone call that there was a young family from Canada who wished to visit China. Here is where my communication skills helped me. First, I make sure are they having Chinese visa when they want to go to China. If they do not have the Chinese visa, I will help them apply for Chinese travel visa. Then I introduce our China travel package to find which place they want to go. Booked the flight ticket for them. For three week, they got them a Chinese visa. He further connected me with the manager of the site, and the deal was done within a day. When they travel to the china, we provide them the airport driver to transport them go to the airport. Make sure they have a good vacation. I called the family to know whether they had arrived safely and further enquiring the status of their vacation. Even before I had called the second day, I received a message saying they having a good Running head: Co-op Reflection & Career Plan time in China. I could tell that they were excited and that I had made a perfect choice for them. When I finished my second work term, my employer was satisfied with my job performance, so my third work term still in the Piyao international travel company. The job title was operation analysis. As I later came to learn, my appointment to this role depended on the effectiveness of my communication skills as I had portrayed in my previous position. My duties in this position included performing administrative responsibilities, reconciliation of customer records and also filling customers’ orders. These duties are what make up the customer service responsibilities. Even though my new position required communication skills, I had to show proficiency in both written and verbal skills. This job requires a lot of work because it involves dealing with a variety of customer needs and satisfying them. Our company can help people order airline tickets, and when you buy airline tickets we have a free transfer to the airport. It can help you save the cost of going to the airport by car. But at the same time, there will be a lot of things that need to be dealt with after the sale. For example, when a customer wants to change the departure or return time or cancel a ticket after purchasing a ticket, we need to call a ticket office and ask for the most appropriate date and price. If the guest is satisfied with the price we offer, we will confirm with the airline and make changes later. And help them choose seats or requirements. After this work, I learned the customer service requires an individual to develop their listening skills further so that they can understand and resolve customer issues within a short time. Running head: Co-op Reflection & Career Plan Academic connection (Maximum 4 pages) According to the theory of business. Drucker developed this theory in the 1990’s in which he proposes that business crises occur as a result of things that are carried poorly or even the fact that organizations suggest the right things but then do them fruitlessly (Aileron, 2011). Drucker’s theory of business points out that the assumptions which most companies are based, represent that the organizational behavior, influences corporate decisions and eventually impacts on the overall organization’s results. During my term as an operation assistant, I noticed that the company did not use the concept of the theory of business effectively. The managing director of the organization was rigid and did not allow the company to change its policies with the changing environment. He explained that the company had retained its vision since its formation and there is no need to improve the organizational systems. He believed that the organizational performance depended mainly on the behavior of the employees including their attitudes and skills. More specifically, he emphasized on academic qualification, and every employee in the company had at least an undergraduate degree. Salaries were paid based on the academic achievements of the employees so that those with a master’s degree received a higher compensation compared to those with only an undergraduate degree. This led to a problem, and there was no room for professional development. In other cases, the employees lacked dynamic because the organizational systems provided little room for recognition of individual success. The travel and tours industry is highly competitive as many organizations are offering the same services at considerably low prices. The Running head: Co-op Reflection & Career Plan success of organizations in this industry depends on the effectiveness of their customer service so that customers eventually chose that organization which provides the best customer service. Even though the organization has expertise in customer service, they need to work more on the strategies that give them a competitive advantage. This failure on the side of the organization is enough proof that the theory of business can help the company to achieve its goals. Had the organization embraced the concepts of the business theory, it would have evolved its practices according to the changing business environment to gain a competitive advantage. Another theory is market theory. The argument points out that a market is a place where individuals can exchange goods and services based on the prices and that they do not necessarily have to know one another. According to the theory, people make buying decisions by calculating their benefits (Carlton & Perloff, 2015). The market theory requires the identification of a market so that the company tries to fill that gap in the market. Therefore, it requires extensive knowledge of the market so that the organization designs products that meet the customers’ needs. According to Adam Smith, economies cannot be self-sufficient, and trade helps them to acquire what they do not have. While the market comprises of various industries, the systems foster innovation so that organizations can adopt the use of technology to improve efficiency (Carlton & Perloff, 2015). My term as an Operator Assistant provided me with a better understanding of the market system as a mechanism for individuals to make profits for their know-how. What was even more evident is the role of the niche strategy that allows organizations to assess their markets so that they determine the existing gaps. This will later assist them to make decisions that will benefit clients and create a competitive advantage. For instance, I Running head: Co-op Reflection & Career Plan identified a market niche during the ski diving event that we had organized. I realized that most of the participants failed because they lacked proper training in the techniques that provided the company with a competitive advantage over others. This, therefore, supports the market theory and the fact that markets involve a voluntary exchange of resources based on the associated economic benefits. One of the theories that apply to a workplace is the systems theory. The approach considers the organization as a set of complex systems that work independently to meet the organizational goals. Even though the systems are independent, each one of them affects the organizational performance and employees must work together towards the organizational goals. The systems theory is applicable in the organization because it helps managers to identify the various ways in which an employee affects the system (Luhmann, Baecker & Gilgen, 2013). Such knowledge can also help the management to determine how the organizational systems influence the employees. Managers can use the systems theory to observe the employee performance in the office space and identify those that perform well. During my term as Operator Assistant, I learned that the organization used the systems theory to determine the contribution of various organizational departments towards the overall success. By using my communication skills to meet the customer needs, I had a positive impact on both the customer service and the sales departments. This proved complemented the knowledge that we had acquired in class form course commerce 3511 that business managers could use the systems to match up various programs towards the achievement of the entire goal of the organization instead of parts. Running head: Co-op Reflection & Career Plan Impact of the work terms on career choice Firstly, during this three work term, I decided when I guarded I would like to be an operation analyst or management role in the financial area. Because my major is finance, I would like to do some work in this area. For personal reason, I like doing financial calculations to figure out the interests for particular investments. When I finished my university course, I will work hard on the CFA program that can provide me more chance to get a high-level position. If I getting my CFA charter it means I gain a lot of analytical skills. From this three-work term, I realize my interest and strength is in the area of finance and analysts. I am good at critical thinking and combine knowledge with real situations. In the future, I hope I can have good development in this area. Secondly, I know how to communicate with client and work efficacy. Because from my before work experience, I know the customer service is important to the company, have a good service can affect customers’ decision. It is really important to practice communicating with different people in the future. On the other hand, I learned how to cooperate with a team. For example, I learned to negotiate with customers, plan for time and transportation for them. I also learned many things that I had not experienced before. After the coop, I noted there was a huge progress in my leadership skill. As a team leader, I tried my best to organize and serve customers. I hope all of them enjoyed the time by attending our events. By the way, I noticed that my weakness is on time-management and lack of creativity but I will work on it. Running head: Co-op Reflection & Career Plan Personal action plan Summary of idea position description When I graduated, my ideal job was to be an analyst in the financial field or similar professions, because my major is finance. Form website, I found a company that hiring a people at the analyst level for the corporate banking. The position title is corporate banking analyst in the MUFG Company. They required education was Bachelor’s Degree, CFA is considered assets and 1-2 years’ of total work experience in a similar role. For the skills, they required customer service skills, communication skills, and Strong organizational skills with attention to detail. And build good relationship with costumes, familiar with word, Excel and PowerPoint documents. (MUFG story,n.d.) According to my before work experience, my work term job required me recorded customers information and make lists in Microsoft Word, and collect payment on excel. My second work is a travel counselor, so I need communication with clients to introduce our company travel package. Also dealing with the problem. Communication skill is an important soft skill. When I take to customers it will easier for me to understand their need and help. Build a good relationship with them. I feel happy that most of the clients are satisfied with my work and they referred me to other clients. On the other hand, when I finished my university course, I plan to register for the CFA examination that works hard to get a charter. It wills well for me to apply for this position. Running head: Co-op Reflection & Career Plan Potential employers From the website, I found two companies that I was interested in which is Citco, and Piyao in Halifax, Nova Scotia. The position can give me real experience of operating bonds, derivatives, etc. In the future, I would like to be an operation analyst or management role in the financial institutions. Citco was founded in 1948. Established by the Smeets family to meet the needs of multinationals and private customers after World War II. Since then, they have been leaders in international finance and have been deeply involved in setting up the European bond and hedge fund markets. (Citco story,n.d.) I am interested in operations analyst position. This job-required knowledge of financial instrument such as common stock etc. also proficient in Microsoft excels. Citco is an international company-servicing client all over the world. Working at Citco means growing as professional rapidly, Strong sense of teamwork, international culture, and nice, friendly and intelligent colleagues. Great career opportunities since the company are interested to work, opportunities to constantly learn and develop, good culture and a strong sense of team as well as great benefits. The second company is Piyao international travel that is my work term company. Because during the last two works, my employers think my work has a good job performance. When I guaranteed he want I can still come back working in there. The job position was the manager. Running head: Co-op Reflection & Career Plan Piyao International Travel Inc. is a licensed travel agency located in both downtown Halifax and Toronto. Halifax office was established as the first travel consulting company targeting mainly Asian community in Maritime Provinces (Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland)(Piyao story,n.d.) that offer a variety of travel packages for companies, groups and individuals. Actually, if I come back working that’s all things I familiar, I can work well and do better. The company ensures there are great traveling environment and resources for travelers from different places. Piyao Travel is passionate about helping others to experience everything the world has to offer and is quite excited to help you with your members. Running head: Co-op Reflection & Career Plan Resume Xinya Sun 1065 Barrington Street Halifax, Nova Scotia B3H 2P8 902-210-8822 | Xinya.Sun@dal.ca PROFILE • Advanced command of Microsoft Office programs, including Excel, Word, PowerPoint and Access, developed through school and work experience • English and Chinese (Mandarin) – written and spoken • Strong organizational skills and attention to detail, operations experience in solving client’ problem • Good communication skills with customers and keep relationship EDUCATION Bachelor of Commerce Co-op, Finance Major Dalhousie University, Halifax, NS High School Diploma Shouxian First High School, AnHui province, China Candidate 2018 July2013 WORK EXPERIENCE Operator Assistant Jun – Aug 2018 Piyao international travel, Halifax, NS • Helped customers make travel plan and book the flight ticked; • Sales system operation, related forms establishment and maintenance; • Provided sales report to supervisors and resolve work related problem; • Ensure smooth operation of computer systems, equipment and tour vehicles, and arrange for maintenance and repair work; • Developed Client relationship and account management. Travel Counselor Sep-Dec 2017 Piyao international travel, Halifax, NS • Established work schedules and procedures and coordinate activities with other work units or departments; • Have a good communication skills, build good relationship with customers and solved problems Running head: Co-op Reflection & Career Plan • • • Co-ordinate, assign and review the work of our sales clerks and tour drivers/guides; Requisition office or travel related supplies and materials; Close daily account statement Event Coordinator Assistant Jan- April 2017 Chanadian Media, Halifax, NS • Scheduled meetings with clients and followed up with them. • Researched and developed for a new market and expanded the current market,Wrote the event plans to the supervisors. • Helped Chinese student integrate to the local community who organize events and activities. • Confirmed the interests of cooperation external communication, including phone, online and face to face meeting. Project Consultant Assistant July – September 2013 Anhui Lelin Steel Structure Engineering Co.,LTD. China • Helped accountant record daily accounts payable and journal entries in MS Excel to increase work efficiency • Prepared monthly account reconciliation analysis to provide reports to supervisor • Established good working relationship with customers by being friendly when phoning to request payments VOLUNTEER EXPERIENCE Inventory Manager October 2012 Shouxian First High School, Anhui province, China • Counted current stock and make lists for new items in MS Word to purchase to ensure that students had access to supplies as needed • Helped school manager to lower costs by researching discounts at various stores. Running head: Co-op Reflection & Career Plan Personal value proposition This is Xinya Sun that is an international student of bachelor of commerce co-op in the third year at Dalhousie University. She’s major is finance. She will finish all the academic courses at the two terms. In personality, she is a reliable and patient person. During before work experience, she was work very hard. She tries best to help clients solve the problem. No matter how long she spends on that. For example, when she was doing the travel plan to customers, one of her clients wanted she find the best way to make his vacation best. Include flight ticket, hotel, meal plan etc. she collected all of the hotel information. All sorts of small problems can be thought of and arranged very concretely. She clients were very thankful to her as well. She has a sound knowledge of finance. From the academic courses, She’s good at math and calculations. From the jobs, she knows how to work with teammates and how to build a good relationship with customers. That’s good skills for the future work. She has the ability to lead she teammates in completing tasks. Running head: Co-op Reflection & Career Plan Back matter References Aileron. Theory of Business. 26 Dec. 2011,retrieved from www.forbes.com/sites/aileron/2011/12/16/theory-of-business/ Citco.(n.d). citco story. Retrieved from https://chp.tbe.taleo.net/chp02/ats/careers/v2/viewRequisition?org=CITCO&cws=38&rid =1054266 Carlton, D. W., & Perloff, J. M. (2015). Modern industrial organization. Pearson Higher Ed. Luhmann, N., Baecker, D., & Gilgen, P. (2013). Introduction to systems theory. https://en.wikibooks.org/wiki/Systems_Theory/Introduction MUFG Investor Services Inc.(n.d). mufg story. Retrieved from https://ca.indeed.com/jobs?q=operations%20analyst&l&ts=1536181942690&rq=1&from age=last&vjk=012461125c0a8fbb Piyao international travel Inc. (n.d.). piyao story. Retrieved from http://www.piyaotravel.com/index.php?route=product/category&path=84 Running head: Co-op Reflection & Career Plan Example of an ideal job description for desired career Job tittle: Corporate Banking Analyst, Relationship Management Company name: MUFG Experience Required: This is an entry-level Analyst position on the Canadian Corporate Banking team for someone with strong interpersonal and credit skills. It is ideally suited for ambitious, enthusiastic financial professionals with 1-2 years’ corporate banking experience who have a global perspective and want to work for a global organization with growing, entrepreneurial Canadian operations. (MUFG story,n,d) Skills: • Excellent customer service skills, highly motivated team player and goal oriented. • Excellent written and verbal communication skills, including professional grammar and demeanor. • Strong organizational skills with attention to detail, planning and follow-up. • Ability to build and expand quality internal and external customer relationships. • Must enjoy working independently and effectively in a deadline-driven, multitask environment. • Strong PC computing skills including experience creating and manipulating Word, Excel and PowerPoint documents. Education Required: Running head: Co-op Reflection & Career Plan • Bachelor’s Degree, Pursing MBA/CFA are considered assets, 1-2 years’ of total work experience in a similar role. Running head: Requirements Co-op Reflection and Career Plan Requirements For Co-op Reflection and Career Plan Report (Report III) Revised April 2018 1 Requirements Co-op Reflection and Career Plan 2 Table of Contents Table of Contents ................................................................................................................................. 2 1.0 Introduction .................................................................................................................................... 3 1.1 Course Outline – Need to Read .............................................................................................. 3 2.0 Work Term Report Evaluation ...................................................................................................... 3 3.0 Work Term Report Learning Objectives ....................................................................................... 4 4.0 NEW Formatting Requirements ..................................................................................................... 4 5.0 Requirements and Specifications of the Report ............................................................................. 5 5.1 Front Matter.................................................................................................................................... 5 5.1.1 Title Page (1 page) ............................................................................................................... 5 5.1.2 Table of Contents (2 pages) ................................................................................................. 5 5.2 Co-op Reflection ............................................................................................................................ 6 5.2.1 Learning and Contribution Summary (Maximum 4 pages) ................................................. 6 5.2.2 Academic Connection (Maximum 4 pages) ........................................................................ 6 5.2.3 Impact of the Work Terms on Career Choice (Maximum 2 page) ...................................... 7 5.3 Personal Action Plan ...................................................................................................................... 7 5.3.1 Ideal Position Description (Maximum 2 page) ................................................................... 7 5.3.2 Potential Employers (Maximum 4 pages)............................................................................ 8 5.3.3 Resume (Maximum 2 pages) ............................................................................................... 8 5.3.4 Value Proposition (Maximum 200 words) .......................................................................... 9 5.4 Back Matter .................................................................................................................................... 9 5.4.1 Reference List ...................................................................................................................... 9 5.4.2 Example of an Ideal Position/Job Description ..................................................................... 9 6.0 Understanding of Personal and Work Values Survey .................................................................. 10 7.0 Submission Requirements ............................................................................................................ 11 7.1 Late Policy ............................................................................................................................ 11 8.0 Appendix ...................................................................................................................................... 11 Appendix A – Report Grading Rubric ............................................................................................... 12 Appendix B - Steps to save a Word file in PDF format ..................................................................... 13 Requirements Co-op Reflection and Career Plan 3 1.0 Overview of Report Requirements Document This document provides an outline of the requirements of the work term report portion of the COMM3802 course. The work term report is considered your final exam for this course. Final copies of the work term report are not returned to the student but are kept on file for six months and then destroyed. As indicated in the course outline, failure to pass this report will result in a failure of the course COMM3802. 1.1 Course Outline – Need to Read It is important to read the course outline for essential information not included in this report requirements document. 2.0 Work Term Report Evaluation As an accredited co-op university program, students are required to submit a project / assignment at the end of each co-op work term in order to achieve academic credit. So, this report is a requirement of the Bachelor of Commerce Co-op degree program, and represents the academic portion of the work term for which you receive academic credit. Failure to pass this report will result in a failure of COMM3802. To help ensure that the work term report grading process is transparent and the comments are constructive, the Instructor will complete a grading rubric for each student’s work term report. For reference, a sample of the grading rubric is included at the end of this course outline. Each work term report evaluation will result in a grade of Pass (P) or Marginal Fail (FM) or Fail (F). An explanation of each work term report grade is presented below. Passing Grade (P) - The work term report must achieve a grade of 60% or better according to the rubric at the end of this course outline to receive a passing grade. Marginal Failing Grade (FM) - If a student receives a grade of less than 60% or missed the due date without prior approval for the original report submission, a grade of “FM” will be received for COMM3802. Failing Grade (F) – If a student receives less than 60% or missed the due date without prior approval on a resubmitted report, a grade of “FAIL” will be received for COMM3802. This means both the actual work term and the work term report must be repeated. Grades of “FM” remain on a student’s transcript even if the student passes the resubmitted work term report. If a student receives a grade of less than 60% on the resubmitted report, the student must repeat COMM3802 (both the actual work term and the work term report). Even though the grades of the original and second attempt appear on the academic transcript, the lower grade will be ignored for the Cumulative Grade Point Average (CGPA) calculation. Therefore, it is strongly advised that students follow the work term guidelines and contact the work term instructor with any questions. Requirements Co-op Reflection and Career Plan 4 Resubmission Procedure for Report If you must resubmit your work term report the instructor will provide you with a feedback sheet as well as your work term report for you to review and make changes. The following requirements must be met for the resubmission to be marked: 1. It must be a complete work term report. It is not acceptable to resubmit only revised sections of a work term report. 2. An electronic version of your revised report must be submitted as per the instructor’s instructions. The Instructor will set a deadline for the resubmission. Students are responsible to ensure their resubmitted report is received by the deadline. Please refer to the Late Policy outlined below if the resubmission deadline is missed. 3.0 Work Term Report Learning Objectives There are several learning objectives of The Reflective Report and Career Action Plan required at the end of the third work term. Specifically, the objectives of the work term report are as follows: • Reflection on the co-op experience in terms of learning experiences, academic connections and impact on career choice; and • Design key aspects of a personal action plan to achieve a desired career such as identifying a potential position as well as employers, finalizing a resume and creating a personal value proposition. 4.0 NEW Formatting Requirements The formatting requirements presented below must be followed when preparing your final work term report. • • Paper Size – The report should be printed on letter-sized paper (8.5” x 11”). NEW Line Spacing – The report should have double line spacing except for the resume which should be single spaced. • Font Size - The report should be written in Times New Roman in 12-point type. • Margins - Use a standard 1-inch/2.54 cm margin on the right, left, top, and bottom of your pages. • NEW Running Head and Page Numbers: Each page should have a running header and page numbers as per APA format. The same format as this document. A link for another sample is as follows: https://owl.english.purdue.edu/owl/resource/560/18/ • Sourcing Secondary Information - All secondary information in this report MUST have in-text citation AND be listed on a reference page as per the APA guidelines located at: https://owl.english.purdue.edu/owl/resource/560/1/ or http://libraries.dal.ca/content/dam/dalhousie/pdf/library/Style_Guides/apa_style6.pdf. Direct quotes as well as any ideas or information taken from another source written in your own words must be sourced. Borrowed ideas must be credited to the original author or it is considered plagiarism. • Report Length - The maximum length of each section indicated in the requirements below will be strictly followed. It is important to ensure your writing is concise. • Content – Report should contain material discussed in this document. Requirements Co-op Reflection and Career Plan • • 5 Language - All materials in the work term report must be in English in order for the material to be marked. Proofreading - Your report should be free from spelling and grammatical errors. 5.0 Requirements and Specifications of the Report 5.1 Front Matter 5.1.1 Title Page (1 page) The title page must include an APA format running header and the following information in the order and format indicated below. Running head: Co-op Reflection & Career Plan Co-op Reflection & Career Plan Work Term Report III COMM3802 Name Banner Number Dalhousie Email Address May – August 2018 Dalhousie University Bachelor of Commerce, Co-operative Education 5.1.2 Table of Contents (2 pages) A sample Table of Contents page is included on the next page to show the format which should be followed. Note, it includes a running head and page number in APA format at the top. 1 Requirements Co-op Reflection and Career Plan 6 Sample Table of Contents Page with Running Head and Page Number Co-op Reflection & Career Plan 2 Table of Contents Table of Contents .......................................................................................................................... 2 Co-op Reflection ............................................................................................................................ 3 Learning and Contribution Summary .................................................................................. 3 Academic Connection ......................................................................................................... 5 Impact of Work Terms on Career Choice............................................................................. 7 Personal Action Plan....................................................................................................................... 8 Ideal Position Description..................................................................................................... 8 Potential Employers.............................................................................................................. 9 Resume …............................................................................................................................. 11 Personal Value Proposition ….............................................................................................. 13 References ..................................................................................................................................... 14 Appendix A: Example of an Ideal Job Description for Desired Career ........................................ 16 5.2 Co-op Reflection The expectation of this section of your report is that you will reflect back over your three work terms and what you have learned through them. Presented below are the expectations for several sub-sections along with indicated section lengths. 5.2.1 Learning and Contribution Summary (Maximum 4 pages) Reflect on all three of your work terms by doing the following for each work term: 1. Describe one key skill learned with an explanation of one example of an accomplishment or activity undertaken during that work term to provide evidence of the learning process of the skill. 2. Provide an explanation of what you contributed to the organization. 5.2.2 Academic Connection (Maximum 4 pages) Think of three distinct academic theories learned during any course completed in your Bachelor of Commerce Program which were either challenged or supported during a work term. You must identify and describe each academic Requirements Co-op Reflection and Career Plan 7 theory then provide a detailed explanation of how a specific work term experience either supported or challenged the theory. There should be one example for each academic theory. For example, an academic theory would be segmentation. The theory needs to be defined (sourcing the definition) then include a specific example of how segmentation was used in the business. Followed by an explanation of how the theory applied in the business world supported or challenged what was explained in the classroom. It can be any theory from any course however, do not just state a course name as a theory. All secondary information must be sourced using APA format which includes both in-text citation and a reference page. Not citing secondary information is considered plagiarism. 5.2.3 Impact of the Work Terms on Career Choice (Maximum 2 page) Identify and describe your desired career when you graduate from the Bachelor of Commerce Program. Then explain the specific impact the work term experiences have had on your career choice. If you perceive the work terms have had no impact, then explain why you perceive there was no impact on your career choice. Ensure you include a description of two examples which support your opinion. 5.3 Personal Action Plan The expectation in this section of the report is that you will prepare a personal action plan for when you graduate to assist you in achieving your desired career. 5.3.1 Summary of Ideal Position Description (Maximum 2 page) Find an example of an ideal job description for a position you would like to achieve/obtain immediately after graduating from your Bachelor of Commerce degree or when you graduate from your second degree (i.e. MBA) if you plan on completing a second degree immediately following your bachelor’s degree. This must be an actual job description you have sourced from a real organization or a recruiter or a job posting website. This section is a summary written in your own words of the position and a discussion of how you are appropriate for the position. It should include the following: • Position title; • Company’s name; • Education and/or professional designation/certification required; • Skills required; and • Tasks to be performed. • Specific explanation of how you are appropriate for this position. Make sure to link your education, professional certification, skills and experience to the requirements in the position description. Requirements Co-op Reflection and Career Plan 8 The original job description is included in an appendix. Include the original job description written by the employer/recruiter in an appendix to the report. The position you select must relate to the career you discussed in the “Impact of the Work Terms on Career Choice” Section. All secondary information in the summary as well as the position description in the appendix must be sourced using APA format which includes both in-text citation and a reference page. Not citing secondary information is considered plagiarism. 5.3.2 Potential Employers (Maximum 4 pages) Identify and describe two companies you have an interest in working for which have a position identical to or similar to your ideal position you just described (it must not be with the same company or position discussed in the Ideal Position Description Section). This section should include the following information for each potential employer written in your own words: • Description of the company (name, corporate structure, key markets, product/service offering(s) and location(s)); • Brief outline of the position of interest (position title, tasks and skills required); • Description of the company’s recruitment strategies to find and select new employees to work for the organization (i.e. processes the company uses to find candidates and the screening process). This information may be available on the company websites or you may need to contact the company directly (i.e. Human Resources/Staffing Department). All secondary information in this section must be sourced using APA format which includes both in-text citation and a reference page. Not citing secondary information is considered plagiarism. 5.3.3 Resume (Maximum 2 pages) Include a 1 to 2 page updated resume which contains details from all three work terms and conforms to the conventions preferred by Management Career Services in the Work Term Orientation Workbook. If you are unable to access the book an electronic version can be accessed at the following link: http://mcs2.management.dal.ca/files/forms/Commerce%20Orientation%20Workboo k%202017-2018.pdf In addition, please remember there are resources to assist you with your resume on MyCareer. Requirements Co-op Reflection and Career Plan 9 5.3.4 Personal Value Proposition (Maximum 200 words) Imagine yourself as a very unique product or service being marketed to the job market / industry you identified earlier. Think about your current knowledge and experience now that you have completed your third work term. You are to articulate your competitive advantage or value proposition in 200 words or less. Therefore, you will need to be both clear and concise. Note: the value proposition should be written in the third person (i.e. Use your name, he or she) rather than the first person (i.e. Do not say “I” or “me”). Ensure you use your full name at least once in the value proposition so the reader knows who the personal value proposition applies is describing. You may want to consider: • Important roles you have filled; • Awards you have received; • Accomplishments / achievements you (or your parents) are proud of; • Milestones; • Major lessons learned at university; • Wisdom you have gained from your co-op work term experience; • Mistakes that have taught you something / made you stronger; and • Key attributes or competencies that you possess 5.4 Back Matter 5.4.1 Reference List All secondary information in this report MUST have in-text citation AND be listed on a reference page as per the APA guidelines. Here is the Library website which has resources to assist with APA format: https://owl.english.purdue.edu/owl/resource/560/1/ OR https://libraries.dal.ca/help/style-guides.html 5.4.2 Example of an Ideal Job Description for Desired Career Original job/position description used to complete Section 3.3.1 Summary of Ideal Position. This description should be written by the organization offering the position or a recruiter. This is secondary information must be sourced using APA format which includes both in-text citation and a reference page. Not citing secondary information is considered plagiarism. Requirements Co-op Reflection and Career Plan 10 6.0 Understanding of Personal and Work Values Survey As per the email you received in January from Management Career Services, this section of your work term report relates to a study being conducted by Scott Comber, and several other individuals (Jenny Baechler, Mary Donahue, Anna Cranston, Kathleen Wooden and Liz Wilson), to better understand the values (personal and work) of Millennial business students over the course of your commerce program. The study involves completing an on-line Opinio administrated survey five times during the course of your Bachelor of Commerce program as explained below. (1) First Survey - Before starting your first co-op work term (January 9 – 20th, 2017) – email from Management Career Services; (2) Second Survey – Within one month of completing your first work term; (April 3 to May 4th, 2017) – Comm2801 work term report; (3) Third Survey - Within one month of completing your second work term (December 10th to January 10th, 2018) – Comm3801 work term report; (4) Fourth Survey - Within one month of completing your third work term (August 6 to September 6, 2018 – specific dates to be confirmed) Comm3802 work term report; and (5) Fifth Survey – One year of full time employment (after graduating from the program – specific dates to be confirmed). The on-line survey this semester relates to your Comm3801 work term report will be available for completion tentatively between 9am August 6th till 4pm on September 6th on Opinio. The link to the survey will be posted on your Comm3802 course on Brightspace. The survey will take approximately 10-15 minutes to complete and can only be completed during this time period. You will receive a point for completing the survey as part of their work term report however, it is completely your decision as to whether you want to include your data as part of the research. The point is awarded for completing the survey not for participation in the study. You need to complete this survey as part of your work term report, even if you did not complete the first survey in January. Nothing for this section is included in your written report. The personal benefit of completing the survey is that you will receive a summary report directly from Liz Wilson each time you complete the survey that will provide you with a better understanding of your personal and work values, and how these may change over the course of your program. Increased self-awareness of your values may also contribute to your ability to align your values with those of organizations where you may wish to work for in the future. If you have any questions about this study, please contact Scott Comber (scott.comber@dal.ca). If you have technical questions about the survey please contact Liz Wilson (Lisette.wilson@dal.ca). PLEASE NOTE: Survey is only available for completion tentatively during the following time period - 9am August 6th till 4pm September 6th. Requirements Co-op Reflection and Career Plan 11 7.0 NEW Report Submission Process –Electronic Submission Report submitted in electronic format only. • DUE DATE AND TIME: 4pm Atlantic Standard Time Thursday September 6, 2018 • FILE FORMAT: One Word file (only format accepted). All reports must go through the plagiarism software before being marked. Student who upload an incorrect file format will be required to upload a Word file with identical content by a deadline provide by the instructor and will receive a 5% deduction to their final report mark. • FILE NAME: Last name First name Comm3802.doc (i.e. Wooden Kathleen Comm3802.doc) • SUBMISSION LOCATION: Course Comm3802 on Brightspace 7.1 Late Policy Failure to submit the original work term report by the due date without prior approval means the student will receive a grade of “Marginal Fail” for the work term report which will stay on their transcript. The student will be provided with one more opportunity to submit the report. If the second submission deadline is missed the student will receive a grade of “Fail” for the work term report and will need to redo both the work term and report. Extensions will only be considered for medical and compassionate reasons or other extenuating circumstances. Please note that situations such as computer breakdown, lost computer files, lost/stolen computer, academic exchanges, supervisor absence, busy schedules, travel delays and other situations that students should anticipate and plan for will not be considered as acceptable reasons for work term report deadline extensions. To seek an extension, the student must contact the Instructor before the deadline and medical notes must be submitted to the Undergraduate Advising Office, 2nd floor, room 2086 of the Kenneth C. Rowe Management Building. Please refer to the university’s academic regulation 16.8 for more information. 8.0 Appendix Appendix A - COMM3802 Work Term Report Grading Rubric This rubric describes how grades will be assigned in each category of your work term report. Requirements Co-op Reflection and Career Plan 12 Appendix A Work Term III Report Evaluation Form / Grading Rubric PASS / MARIGNAL FAIL / FAIL Student Name: Student ID: Grade 1st Submission -> Pass - 60 or above 2nd Submission -> Pass - 60 or above Uploaded Correct File Format Area Marginal Fail - Less than 60 Fail - Less than 60 Comm 3802 September, 2018 Instructor: Kathleen Wooden Email: kathleen.wooden@dal.ca Feedback Co-op Reflection - 30 Points Learning and Contribution Summary 8 - 10 Succinct description of a key skill learned with a related example of a work accomplishment and a discussion of a contribution to the company for each work term. All three work terms are discussed. 6-7 Adequate description of a key skill learned with a related example of a work accomplishment and a discussion of a contribution to the company for two or more work terms. 0-5 Insufficient description of a key skill learned with a related example of a work accomplishment and a discussion of a contribution to the company for each work term. Or less than two work terms discussed. Academic Connection 8 - 10 Concise description of three specific academic theories with a detailed explanation of how a work term experience either supported or challenged each theory. 6-7 Satisfactory description of three specific academic theories with a detailed/brief explanation of how a work term experience either supported or challenged each theory. 0-5 Unsatisfactory description of three or fewer specific academic theories with a detailed/brief explanation of how a work term experience either supported or challenged each theory. Assessment of Impact of Work Terms on Career Choice 8 - 10 Detailed description of a desired career after graduation with a thorough explanation of the specific impact the work term experiences had on career choice including two concise examples to support opinion. 6-7 Adequate description of a desired career after graduation with a thorough/brief explanation of the specific impact the work term experiences had on career choice including two brief examples to support opinion. 0-5 Insufficient description of a desired career after graduation with an inappropriate explanation of the impact the work term experiences had on career choice with either one brief example or no examples to support opinion. 8 - 10 Concise summary (written in student's own words) of a position (i.e. position title, company, tasks, and skills required) related to a desired career as well as a discussion of how the student's is appropriate (education, professional certification, skills and experience) for the position. The original job description is included in an appendix. 6-7 Adequate summary (written in student's own words) of a position (i.e. position title, company, tasks, and skills required) related to a desired career as well as a discussion of how the student's is appropriate (education, professional certification, skills and experience) for the position. The original job description is included in an appendix. 0-5 Inadequate summary (may or may not be in student's own words) of a position (i.e. position title, company, tasks, and skills required) related to a desired career as well as may/may not include a discussion of how the student's is appropriate (education, professional certification, skills and experience) for the position. Copy of the original job description may/may not be included in an appendix. 8 - 10 Succinct description (written in student's own words) of two potential employers which includes the following: company description, position description as well as recruitment strategies to find and select new employees for each company. Both companies are unique from the company offering the position discussed in the "Summary of Ideal Position" section. 6-7 Satisfactory description (written in student's own words) of two potential employers which includes most of the following: company description, position description as well as recruitment strategies to find and select new employees for each company. Both companies are unique from the company offering the position discussed in the "Summary of Ideal Position" section. 0-5 Unsatisfactory description (may or may not be in student's own words) of two or fewer potential employers which includes an inadequate discussion of the following: company description, position description as well as recruitment strategies to find and select new employees for each company. One of the companies is not unique from the company offering the position discussed in the "Summary of Ideal Position" section. 8 - 10 One to two page resume containing up-todate information on all three work terms and follows all or the majority of the guidelines for an effective resume outlined in the Work Term Orientation Book. 6-7 One to two page resume containing adequate information on all three work terms and follows several guidelines for an effective resume outlined in the Work Term Orientation Book. 0-5 One to two page resume does not include all three work term experiences to date and/or follows only a few or none of the guidelines for an effective resume outlined in the Work Term Orientation Book or resume is missing. Personal Action Plan -39 Points Summary of Ideal Position Potential Employers Resume Personal Value Proposition 8-9 6-7 Insightful articulation of several values that Adequate number of key values are the student possesses to a potential presented. Third person is used. employer. Third person is used. 0-5 Lack of depth of descriptions and/or written in the first person ("I' or "me'). Writing Style and Presentation - 30 Points 12 - 15 9 - 11 On occasion, language is unprofessional or spelling / sentence structure is distracting. Language is unprofessional. Assistance provided by The Writing Centre (writingcentre@dal.ca) or International Student Success Program - ISSP (Oksana.Shkurska@Dal.Ca). 8 - 10 Sourcing follows all or most of the APA guidelines for in-text citations and reference list. 6-7 Sourcing follows several of the APA guidelines for in-text citations and reference list. 0 -5 Sourcing follows only a few or none of the APA guidelines for in-text citations and/ or reference list. 5 Formatting requirements are followed (i.e. page numbering, font, line spacing, section length, layout, margins, coil-bound, font type and size, file name, etc.). 3-4 Several of the formatting requirements are followed (i.e. page numbering, font, line spacing, section length, margins, layout, coilbound, font type and size, file name, etc.). 0-2 Only a few or no formatting requirements are followed (i.e. page numbering, font, line spacing, section length, layout, margins, coilbound, font type and size, file name. etc.). Text / Writing Sourcing Format 0- 8 Grammar and spelling are appropriate for business report. Values Survey - 1 Point Personal and Work Place Values Survey Survey on personal and workplace values can ONLY be completed on Opinio tentatively between 9am August 6th till 4pm September 6th (dates to be confirmed when the link to the survey is posted on Brightspace). Completion of the survey is part of the work term report however, it is the student's decision as to whether their data will be included as part of the research study. Electronic File Format - 5% Grade Deduction if incorrect file format submitted Uploaded File Format 100 File MUST be a PDF file created in Word as reports are required to go through the plagiarism software before being marked. Student who upload an incorrect file format will be required to upload the correct file format with identical content by a deadline provide by the instructor and will receive a 5% deduction to their final report mark. Revised April 2018 Requirements Co-op Reflection and Career Plan Appendix B Steps to save a Word file in PDF format 1. Go to File tab 2. Select SAVE AS 3. Insert proper file name then select PDF for Save as type 4. Upload the PDF file to your Comm3802 course on Brightspace. 13
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Running head: CO-OP REFLECTION AND CAREER PLAN

Co-op Reflection and Career Plan
Name
Institution

1

CO-OP REFLECTION AND CAREER PLAN

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Co-op Reflection
Learning and contribution summary (maximum 4pages)
Overall of my three-work term, I have learned a lot of skills from it. It helps me a lot. My
first work term job was an event coordinator assistant in the Chanadian media. My major job was
to organize the activities and help newcomers' integrate into the local community such as Ski
activity. During this work, one of the skills I learned is the attention to detail that handles
complex situations. There is a lot of potential within an individual if they are determined to make
something happen. One example of an activity that we accomplished is organizing people to go
skiing together. We noticed that the price of the whole group is lower than individual customers.
This work requests we need to hire skiing suits, boots, etc. We also had ski bindings and jumping
skis to meet the needs of the participants. At this time, I need to collect customer information and
recorded in the excel document using a phone call. I need to cater for all customers and ensure
that the information registered is right, and then I would remind them to finish the payment.
Before starting the activity, I would print the list form and call customers again, make sure they
did not miss the activity by reminding them the right time or other issues. Also, I sometimes
helped the customer to take the bus to participate in the activities. If the customers were new
skiers, I would notify them to make sure they participate in the novice tutorial. Make sure they
do not get injured during the activity. I also got the chance to try ski jumping though I fell
several times (Aileron 2011).
My second work was that of a travel counselor in the Piyao international travel company.
The job required extensive knowledge of the local and international geography. My
responsibilities in this department included providing advice on people's attractive destinations
and attractions for their vacation. However, the destination site depended on the duration of their

CO-OP REFLECTION AND CAREER PLAN

3

stay, and we can provide a variety of travel package, also help national people apply for the
Chinese visa, for those who needed to travel to China. One of the most relevant skills required
for my job is to have good communication skills. Communicate with customers to understand
their vacation status and whether they need any help. The constant communication with
customers is helping build a good relationship with them that will lead to future
recommendations. Communication is crucial in this profession because it can be used to
represent the organization's customer service that is the face of the organization. I remember that
my first successful event led to my employer recognition of my work given that I had only
worked for one month. One day, I received a phone call that there was a young family from
Canada who wished to travel to China. It is in this particular moment that my communication
skills helped me. First, I make sure that they are having Chinese visa when they want to go to
China. If they do not have a Chinese visa, I will help them apply for Chinese travel visa. Then I
introduce our China travel package to find which place they want to go. I booked the flight ticket
for them. Within three weeks, they had acquired a Chinese visa. He further connected me with
the manager of the site, and the deal was done within a day. When they were travelling to China,
we provided them with an airport driver to take them to the airport. We enabled them have a
good vacation. I called the family to know whether they had arrived safely and further enquired
the status of their vacation. Even before I had called the second day, I received a message from
the family stating that they were having a good time in China. I could tell that they were excited
and that I had made a perfect choice for them.
When I finished my second work term, my employer was satisfied with my job
performance, so my third work term was still in the Piyao international travel company. The job
title was operation analysis. As I later came to learn, my appointment to this role d epended on

CO-OP REFLECTION AND CAREER PLAN

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the effectiveness of my communication skills as I had portrayed in my previous position. My
duties in this position included performing administrative responsibilities, reconciliation of
customer records and also filling customers' orders. These duties are what made up the customer
service responsi...


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