Description
Research one organization (Samsung) that needs improvement and one benchmark organization (Apple).
Create an As-Is process flowchart for a process that requires improvement within your selected organization.
Develop a 700-word summary in which you explain process improvement opportunities and change management processes for the organization in need.
Address each of the following in your summary:
- Explain why As-Is process flowcharts are important to problem solving, and potential consequences of incorrectly completing an As-Is flowchart.
- Use the matrix example given below to identify and benchmark process improvement categories:
- Identify and explain the following terms:
- Reduced lead-time/cycle-time
- Improved quality
- Elimination of waste
- Reduced total cost process improvements.
- Benchmark these four categories against Toyota Production Systems (TPS) lean enterprise best practices.
- Identify and explain the following terms:
- Describe challenges that the selected organization may face in implementing these areas of improvement.
- Map at least two of the As-Is process improvement categories in the matrix to your selected organization.
- Use flowcharting process map boxes (spaghetti and/or swim lane) and at least two decision trees/blocks in the charting.
- Include your As-Is flowchart as an exhibit or figure in your paper.
Process Improvement Categories |
Definitions (Identify and Explain) |
Toyota (Best Practice) Description |
Reduced Lead-Time / Cycle-Time |
|
|
Improved Quality |
|
|
Elimination of Waste |
|
|
Reduced Total Cost |
|
|
Cite at least three different references.
Format your paper consistent with APA guidelines.
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Explanation & Answer

Attached.
Running head: PROCESS IMPROVEMENT OPPORTUNITIES
Process Improvement Opportunities-Change Management Process
Name
[Institutional Affiliation(s)]
1
PROCESS IMPROVEMENT OPPORTUNITIES
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Process Improvement Opportunities-Change Management Process
Samsung Benchmark Process from Apple Inc.
When customers are choosing to buy a smartphone, most of them prefer the iPhone over
Samsung phones because of one primary reason: Operating System Compatibility (Fleischmann
2016). The iPhone always provides the latest and greatest version of an operating system while
Samsung is slower when updating their phones to the latest version of the Android OS. The older
Samsung phones do not receive updates at all. For example, the iPhone 5S, a phone released in
2013, can support the iOS 11, the latest iPhone OS. Within six weeks of releasing the iOS 11,
sixty-six percent of all compatible models installed the software.
On the other hand, the Android 8 (Oreo) was installed by only twenty-two percent of the
Samsung devices after more than eight weeks into its release (Fleischmann 2016). Similarly, its
predecessor, Android 7, was only operating on about eighteen percent of the devices, over a year
after the release....
