Process Improvement Opportunities

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Description

Research one organization (Samsung) that needs improvement and one benchmark organization (Apple).

Create an As-Is process flowchart for a process that requires improvement within your selected organization.

Develop a 700-word summary in which you explain process improvement opportunities and change management processes for the organization in need.

Address each of the following in your summary:

  • Explain why As-Is process flowcharts are important to problem solving, and potential consequences of incorrectly completing an As-Is flowchart.
  • Use the matrix example given below to identify and benchmark process improvement categories:
    • Identify and explain the following terms:
      • Reduced lead-time/cycle-time
      • Improved quality
      • Elimination of waste
      • Reduced total cost process improvements.
    • Benchmark these four categories against Toyota Production Systems (TPS) lean enterprise best practices.
  • Describe challenges that the selected organization may face in implementing these areas of improvement.
  • Map at least two of the As-Is process improvement categories in the matrix to your selected organization.
  • Use flowcharting process map boxes (spaghetti and/or swim lane) and at least two decision trees/blocks in the charting.
  • Include your As-Is flowchart as an exhibit or figure in your paper.

Process Improvement Categories

Definitions (Identify and Explain)

Toyota (Best Practice) Description

Reduced Lead-Time / Cycle-Time



Improved Quality



Elimination of Waste



Reduced Total Cost



Cite at least three different references.

Format your paper consistent with APA guidelines.

Unformatted Attachment Preview

Process Improvement Opportunities Grading Guide ISCOM/472 Version 5 Lean Enterprise Copyright Copyright © 2017, 2016, 2015, 2013, 2005 by University of Phoenix. All rights reserved. University of Phoenix® is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Process Improvement Opportunities Grading Guide ISCOM/472 Version 5 Edited in accordance with University of Phoenix® editorial standards and practices. 2 Process Improvement Opportunities Grading Guide ISCOM/472 Version 5 Learning Team Assignment: Process Improvement Opportunities Purpose of Assignment The purpose for this assignment is to provide students with an opportunity to use an As-If flowchart to benchmark process improvements. Grading Guide Content The team researches one organization that needs improvement and one benchmark organization. The team creates an As-Is process Flowchart for a process that requires improvement within the selected organization. The team explains process improvement opportunities and change management processes for the organization in need. The team explains why As-Is process flowcharts are important to problem solving, and potential consequences of incorrectly completing an As-Is flowchart. The team uses the matrix example given to identify and benchmark process improvement categories. The team identifies and explains the following terms: • • • • Reduced lead-time/cycle-time Improved quality Elimination of waste Reduced total cost process improvements. The team benchmarks these four categories against Toyota Production Systems (TPS) lean enterprise best practices. The team describes challenges that the selected organization may face in implementing these areas of improvement. The team maps at least two of the As-Is process improvement categories in the matrix to the selected organization. Met Partially Met Not Met Comments: 3 Process Improvement Opportunities Grading Guide ISCOM/472 Version 5 Content Met Partially Met Not Met Total Available Total Earned 7 #/7 Partially Met Not Met Total Available Total Earned 3 #/3 Comments: The team uses flowcharting process map boxes (spaghetti and/or swim lane) and at least two decision trees/blocks in the charting. The team includes the As-Is flowchart as an exhibit or figure in your paper. The team cites at least three different references. The paper is 700 words in length. Writing Guidelines Met Organization The tone is appropriate to the content and assignment. The introduction provides a sufficient background on the topic and previews major points. Paragraph transitions are present, logical, and maintain the flow throughout the paper. The conclusion is logical, flows from the body of the paper, and reviews the major points. Mechanics The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements. Intellectual property is recognized with in-text citations and a reference page. Sentences are complete, clear, and concise. Rules of grammar and usage are followed including spelling and punctuation. Comments: 4 Process Improvement Opportunities Grading Guide ISCOM/472 Version 5 Assignment Total Additional comments: # 10 #/10 5
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Explanation & Answer

Attached.

Running head: PROCESS IMPROVEMENT OPPORTUNITIES

Process Improvement Opportunities-Change Management Process
Name
[Institutional Affiliation(s)]

1

PROCESS IMPROVEMENT OPPORTUNITIES

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Process Improvement Opportunities-Change Management Process
Samsung Benchmark Process from Apple Inc.
When customers are choosing to buy a smartphone, most of them prefer the iPhone over
Samsung phones because of one primary reason: Operating System Compatibility (Fleischmann
2016). The iPhone always provides the latest and greatest version of an operating system while
Samsung is slower when updating their phones to the latest version of the Android OS. The older
Samsung phones do not receive updates at all. For example, the iPhone 5S, a phone released in
2013, can support the iOS 11, the latest iPhone OS. Within six weeks of releasing the iOS 11,
sixty-six percent of all compatible models installed the software.
On the other hand, the Android 8 (Oreo) was installed by only twenty-two percent of the
Samsung devices after more than eight weeks into its release (Fleischmann 2016). Similarly, its
predecessor, Android 7, was only operating on about eighteen percent of the devices, over a year
after the release....


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