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Hot Topic Onboarding Revamp

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Arizona State University
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Hot Topic A look into their restructured onboarding process  Case Summary Agenda  Emotional Intelligence Competencies  Emphasis on Team Building  Future Considerations Background  Headquartered Los Angeles, California  31 year old company  3 brands: Hot Topic, BoxLunch, Her Universe  Corporate culture: loud music, diversity, inclusiveness Focus was on paperwork Set the wrong tone Onboarding Lead to employee disengagement The Hot Topic Journey  Lower attrition Results  Higher internal NPS (Net Promoter Score)  Increase in qualified referrals What They Missed  Existing employees felt left out  Some of the activities for the 9 steps needed to be streamlined  Needed more time at the Forge for systems training Sought to understand both customer and employee perspective in this process revamp Active listening to ensure that employee needs were being addressed Empathy Self-Awareness  Continued check of current processes and systems to find areas of opportunity  Not afraid to question its current operations  Limited focus of new program Self-Control  9 steps  30 days  “Meaty and meaningful but not overwhelming” SelfConfidence  Innovative idea to turn onboarding into a game  Confident in data collection and ideation sessions Current process lacked music, videos, visuals Non-Verbal Communication Added game map, presentation materials and other visuals for a more meaningful ex ...
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