process design matrix and executive summary

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DESIGN MATRIX 1

PROCESS DESIGN MATRIX

UNIVERSITY OF PHOENIX

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DESIGN MATRIX 2

EXECUTIVE SUMMARY

ABSTRACT

This executive summary will outline the specific design approaches for Apple online

support service and Apple as the product. In the executive summary, information will be

provided about the process design approach, the process design, inventory and quality of

amenities and products. The key results as defined in the process design display a range of

extremely competitive amenities and services along with extraordinary member satisfaction.

Process design aspect.

Design focal point; the main focus of apple online support service is the production of quality

services and results. Apple Company focuses on ensuring their customers are attended to in a

short period of time possible. This way they ensure that quality of their services is always above

board.

Strategy; for apple company to provide online support service they require the customers to be

covered within their warranty and if not they will be taken care of but at a fee. In addition to this

they require the customers to provide the serial number of their device in this case apple iPad for

the technicians to access their database and be able to correct them.

Process design approach; this process design matrix is divided into two; self-service approach

where customers use apple websites to access assistance from apple technical team and pay use

credit cards if not covered under warranty. The other approach is the product line approach in

which the company controls execution of each outlet in order to ensure services are offered to

customers rapidly and within the shortest period possible.

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DESIGN MATRIX 1 PROCESS DESIGN MATRIX UNIVERSITY OF PHOENIX DESIGN MATRIX 2 EXECUTIVE SUMMARY ABSTRACT This executive summary will outline the specific design approaches for Apple online support service and Apple as the product. In the executive summary, information will be provided about the process design approach, the process design, inventory and quality of amenities and products. The key results as defined in the process design display a range of extremely competitive amenities and services along with extraordinary member satisfaction. Process design aspect. Design focal point; the main focus of apple online support service is the production of quality services and results. Apple Company focuses on ensuring their customers are attended to in a short period of time possible. This way they ensure that quality of their services is always above board. Strategy; for apple company to provide online support service they require the customers to be covered within their warranty and if not they will be taken care of but at a fee. In addition to this they require the customers to provide the serial number of their device in this case apple iPad for the technicians to access their database and be able to correct them. Process design approach; this process design matrix is divided into two; self-service approach where customers use apple websites to access assistance from apple technical team and pay use credit cards if not covered under warranty. The other approach is the pro ...
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