Complaint Letter.edited

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English

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Surname 1

[Your Name]

[Your Address]

[Your City, State, Zip Code]

17/05/2020

Julia Monroe

Human Resource Manager

Savannahs Hotels

08000

Champagne-Ardenne

Dear Monroe,

On April 20, 2020, the last time I visited your hotel, I felt dissatisfied with the kind of

services I received because of the waitstaff’s poor communication and lack of effective

consumer relations. On that fateful day, I had visited the hotel for a cup of coffee and some

snacks after coming from work. When I arrived at the premise, the waitstaff was ready to take

in my order immediately as I sat down. As was the custom, I expected the conversation to

start with a warm welcome: "Hello, welcome to Savannahs Hotels, how are you doing, and

how can I best serve you?". Contrary to my expectation, the waitstaff, who seemed out of

place, started the interaction with a rather odd and unusual moody and gloomy "hello sir,

please let me know what you will be taking today as soon as possible!" As an esteemed

customer and used to the warmth of the welcome from the hotel's waiters- a feature that has

kept me coming to the hotel for several days now-I was shocked and felt uneasy even to order

my favorite Frappuccino. I believe that it is best if the employees of the company maintained

their customer-oriented services and friendliness. It is critical for both the company to

maintain the loyalty of its customers as well as a good reputation and brand image. Thus,

please consider my concern and make the necessary changes.

I look forward to your reply and a resolution to my problem, and in case of need for further

info, please reach me through the above address or by phone [home or office numbers with

area codes]. Thank you

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Surname 1 [Your Name] [Your Address] [Your City, State, Zip Code] 17/05/2020 Julia Monroe Human Resource Manager Savannahs Hotels 08000 Champagne-Ardenne Dear Monroe, On April 20, 2020, the last time I visited your hotel, I felt dissatisfied with the kind of services I received because of the waitstaff’s poor communication and lack of effective consumer relations. On that fateful day, I had visited the hotel for a cup of coffee and some snacks after coming from work. When I arrived at the premise, the waitstaff was ready to take in my order immediately as I sat down. As was the custom, I ex ...
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