PDCA CycleOne of the most implemented tools to ensure continuous improvement and assessment is the Plan-Do-Check-Act (PDCA) cycle. It is a four-step quality model popularized by Dr. W. Edwards Deming but originally developed by Walter Shewhart in 1939. The cycle is also known as the Shewhart Cycle. The PDCA cycle has similarities to our MSL/Strategic leadership cycle. Both consider the high-level objective (why), consider the pieces connected to achieving the objectives (what) and break them down to practical, measurable action steps (how).The four components of the PDCA cycle are:Plan: Identify opportunities for change and plan for them. Establish objectives and ensure they are in alignment with strategic objectives.Do: Implement the changes and processes. Break down the large components into smaller, doable phases if needed.Check: Measure the outcomes to determine the efficacy of the plan, determine gaps, and analyze the data against expected results.Act: Once the level of success has been determined, implement the change on a larger scale, involve others, and determine the next objective to be put through the process.For this discussion question, you will role-play as a high level strategic leader. In particular, you are the CEO of a midsize, threestar hotel chain, and you are stunned to learn from your vice president of customer relations that the most recent results of a guest satisfaction survey at your San Antonio, Texas, property were quite poor. Guests have complained about their negative experiences at the front desk (check-in and checkout), citing exceptionally long waiting time, improperly prepared bills, erroneous charges, rude service, and even possible credit card identity theft.How would you address this important issue utilizing the PDCA cycle and the characteristics of a strategic leader?In the first paragraph(s) of your post, provide an overview of the process you will use to address the case study issue. Be sure to leverage strategic leadership concepts in your approach.After the introductory paragraph(s), devote a succinct paragraph to each step of the PDCA cycle. Review the descriptions of the cycle above to guide your decisions about what should be included at each phase. Clarify connections between the steps as well. Be specific in your discussion and analysis. For example,What are the likely issues?How will you assess to determine those are the issues?What are your expected interventions?How will you assess whether interventions were successful?Write your plan so that anyone could pick it up and implement it at the hotel.Responses to your peers should focus on the strategic leadership elements.References:Shewhart, W. A. (1939). Statistical method from the viewpoint of quality control. New York, NY: Dover.Your initial posting should be the equivalent of 1 to 2 pages (500– 1000 words) in length.

Types of Trainees**Read, number and label each question with references following each question**Original, graduate level and Plagiarism free answer***Plagiarism report MUST be attached!!!1. Reflect on a facilitated training session you experienced that affected you either positively or negatively. Describe the methods, tools, or strategies from the session that you would like to emulate, if the experience was positive, or avoid, if the experience was negative. Analyze the facilitated session in terms of the characteristics of adult learning and effective facilitation that you have learned about in the course and course readings. Then, explain the role the training played in improving your individual performance and whether or not the learning objectives and design supported overall organizational improvement. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion. 2.  Conduct research to identify techniques for maintaining participant interest in training. List a minimum of three specific techniques not found in the Blanchard and Thacker (2013) text and give a short explanation of each. Explain how these techniques can be used to deliver effective training, noting the learning style to which each technique appeals. Compare these three techniques with those identified in the course text, noting any differences or similarities. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion. 3.  There are several instructional methods and activities that can be used to deliver training. As a trainer, you should have a broad awareness of different kinds of instructional methods so that you can recommend and utilize the most appropriate solutions for the specific learning objectives. List and describe three types of training methods. What type of activity is it? What types of activities precede and follow it? What learning style(s) does this activity accommodate? What adult learning characteristics does this activity incorporate? Discuss the pros and cons of each method. Lastly, using Bloom’s taxonomy, create a training objective for each instructional method. Be sure to consider the specific skills and knowledge to be learned in the training in order to appropriately apply each instructional method. Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.4.  A successful trainer needs to effectively engage various types of trainees and adapt quickly in the learning environment to meet their needs. Chapter 8 of the Blanchard and Thacker (2013) text lists and offers tips on dealing with different participant personalities. Review the three scenarios below. Discuss how you would effectively engage and manage each group of participants in a 2-day training seminar. Apply two to three specific adult learning principles and/or techniques to each of the scenarios listed below. Scenario A Your colleague is a training specialist who has just concluded an activity on techniques for overcoming challenges in the classroom. He clearly understood the content, but did not ask questions of the group to confirm their understanding. In addition, when explaining activities, the directions were not clear and there was never an opportunity to ask for clarification. What constructive feedback would you give to your colleague? Scenario B Your colleague is a department manager who has just opened a training session. Her opening included group introductions, but she went directly into presenting content. About an hour later, a few participants began talking out of turn. What feedback would you give to your colleague on the impact this may have had on participants, and what could have been done differently to avoid this situation? Scenario C Your colleague is a human resources manager who just completed an activity followed by a group discussion. The activity went well, but the debrief did not. As the facilitator, he had trouble getting the group to answer his questions. The group did not appear to be very engaged. What feedback could you give him on how he could get participants to participate? Your initial post should be 250 to 300 words. Use this week’s lecture as a foundation for your initial post. In addition to the Blanchard and Thacker (2013) text, use at least one additional scholarly source to support your discussion.