Access over 20 million homework & study documents
search

Bishops Seafood Restaurant Case Study

Content type

User Generated

Subject

Business

Type

Case Study

Rating

Showing Page:
1/1
Case study about BISHOP'S SEAFOOD(pp.44)
1. Summary of Jerome and Sandy's experience at the Bishop's Seafood
Restaurant.
After the meal at the restaurant, Jerome and his wife realized the kindness of the
waiter so they informed the restaurant of the truth about what happened to their
daughter after dinner. The restaurant can promptly check and avoid affecting other
customers or the reputation of the restaurant. It can be seen that when customers
are treated with care and kindness, the restaurant will also receive the same thing
from their customers.
2. Why do you think the restaurant went to such lengths in response to Sandy's
call?
Because the restaurant needs to check food carefully to give a sure answer to
Sandy. The restaurant also wants to check the food, if the food is not guaranteed,
it will be discarded and replaced with new food, if not due to food problems, it also
helps customers trust the restaurant more. Besides, listening to feedback and
performance of the restaurant is also a way to create trust and credibility with
customers.
3. How does this experience illustrate the five customer service
dimensions(tangibles, reliability, the responsiveness, assurance, and
empathy)?
Tangible: The restaurant is fully equipped, with seats reserved for families with
children.
Reliability: As soon as receiving feedback from customers, the restaurant has given
food inspection and has notified the situation specifically to customers peace of
mind.
Responsiveness: Take care of your customers, pay attention and let your guests'
countries not go away.
Assurance: Courtesy of service staff, always smiling and confident, creating
comfort for customers.
Empathy: Understanding and subtlety in how to warm food for guests.

Sign up to view the full document!

lock_open Sign Up

Unformatted Attachment Preview

Case study about BISHOP'S SEAFOOD(pp.44) 1. Summary of Jerome and Sandy's experience at the Bishop's Seafood Restaurant. After the meal at the restaurant, Jerome and his wife realized the kindness of the waiter so they informed the restaurant of the truth about what happened to their daughter after ...
Purchase document to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Anonymous
Awesome! Made my life easier.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4