ScenarioWynn Regional Medical Center (WRMC) is the premier hospital in your area. The hospital has been in your city for over 100 years. Over the past decade, the hospital has been losing money for various reasons, though primarily due to uncompensated care. You were recently hired as the Vice President for Human Resources at WRMC, and part of your responsibilities include presenting historical information to participants of the new employee orientation.InstructionsCreate a PowerPoint presentation detailing the changing nature of the healthcare workforce. The presentation should contain speaker notes for each slide or voiceover narration. The presentation should address the following topics and questions:Historical information on the changing healthcare workforceHow have legislation and policies changed in the past decade?How have patient demographics changed in the past decade (baby boomers, generation X, millennials, ethnicities)?How have patient centric approaches changed in the past decade (use of the Internet and social media to gather health information)?Challenges associated with the changing healthcare workforceWhat are some of the challenges associated with the policy and legislative changes?What are some challenges associated with demographic changes?What are some of the challenges associated with patients “researching” their own health instead of going to the doctor?Current state of healthcareWhat have been some of the improvements to the healthcare system over the last decade?ResourcesThis link has information for creating a PowerPoint presentation.Here is a link to information about adding speaker notes.Grading RubricCriterion 10% of total gradeA - 4 - MasteryClear and thorough explanation of the history of the changing healthcare workforce. Includes comprehensive descriptions with multiple supporting examples for each of the sub-bullet points.0B - 3 - ProficiencyDetailed explanation of the history of the changing healthcare workforce. Includes descriptions with at least one supporting example for each of the sub-bullet points.0C - 2 - CompetenceBasic explanation of the history of the changing healthcare workforce. Includes brief descriptions for each of the sub-bullet points.0F - 1 - No PassNo or insufficient explanation of the history of the changing healthcare workforce. Does not address one or more of the sub-bullet points.0I - 0 - Not SubmittedNot Submitted0Criterion 20% of total gradeA - 4 - MasteryClear and thorough discussion of the challenges associated with the changing healthcare workforce. Includes comprehensive descriptions with multiple supporting examples for each of the sub-bullet points.0B - 3 - ProficiencyDetailed discussion of the challenges associated with the changing healthcare workforce. Includes descriptions with at least one supporting example for each of the sub-bullet points.0C - 2 - CompetenceBasic discussion of the challenges associated with the changing healthcare workforce. Includes brief descriptions for each of the sub-bullet points.0F - 1 - No PassNo or insufficient discussion of the challenges associated with the changing healthcare workforce. Does not address one or more of the sub-bullet points.0I - 0 - Not SubmittedNot Submitted0Criterion 30% of total gradeA - 4 - MasteryComprehensive analysis of the current state of healthcare. Includes a clear and thorough assessment of improvements to the healthcare system over the last decade and supports assertions with multiple supporting examples.0B - 3 - ProficiencyElaborative analysis of the current state of healthcare. Includes a detailed assessment of improvements to the healthcare system over the last decade and supports assertions with supporting examples.0C - 2 - CompetenceBasic analysis of the current state of healthcare. Includes a brief assessment of improvements to the healthcare system over the last decade.0F - 1 - No PassNo or insufficient analysis of the current state of healthcare And/or Does not address improvements to the healthcare system over the last decade.0I - 0 - Not SubmittedNot Submitted

CompetencyApply statistics to different quality methods in healthcare.Course ScenarioChaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:Emergency room servicesIntensive careSurgical careObstetricsDiagnostic servicesSome rehabilitation therapiesInpatient pharmacy servicesGeriatric services andConsumer physician referral servicesRecently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.Scenario ContinuedYour CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data. QuestionGreat 5Good 4OK 3Fair 2Poor 1No ResponseTotalFacility and Convenience Hours of Operations10173010040Convenience of location1015533440Cleanliness1114843040Waiting time in reception area9160411040Comfort while waiting2010550040Staff Explained procedure179806040Questions answered1115723240Friendly and helpful215572040Knowledgeable and professional621433040Modesty respected1214806040Confidentiality respected (HIPAA)10101451040Overall Satisfaction Overall impression of visit300532040Willingness to return310900040Likelihood of referring to others320431040Respondents were also asked about their wait times. Here is the data on wait times:Number respondingWait time before being checked in at Reception410 minutes1615 minutes820 minutes1225 minutesNumber respondingWait time before being seen by a healthcare professional210 minutes615 minutes1020 minutes2225 minutesInstructionsYou are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.Determine the percentages of the following:Percent who responded with a 5 (Great) on "Overall impression of the visit"Percent who responded with a 2 (Fair) or 1 (Poor) on "Overall impression of the visit"Percent who responded with a 5 (Great) on "Willingness to return"Percent who responded with less than 5 on "Willingness to return"In the area of "Facility and Convenience," which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?In the area of "Staff," which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?What is the mean waiting time in the reception area?What is the mean waiting time to see a healthcare professional?Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?NOTE - APA formatting, and proper grammar, punctuation, and form required.An agenda can set the tone for a meeting. It is an important tool to ensure meetings are staying on track and meeting all of the objectives. Create a detailed meeting agenda for a meeting you will hold with your supervisor and fellow department heads discussing your findings (Hint: Microsoft Word has many agenda templates).Make sure to include the following in the agenda:Explain each statistical exampleHow that data would be usedThe majority of the agenda should be focused on data analysis and its use in QI plans