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NUR 4667 Conflict Resolution Research Paper

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Nursing

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NUR 4667

Type

Research Paper

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Running Head: CONFLICT RESOLUTION 1

WK4 Assignment

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University

Professor

Date

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CONFLICT RESOLUTION 2

Introduction

Interpersonal communication is very essential in running daily activities of the

organization. Conflicts rarely occur in environment where information freely flows in an

organization. Causes of differences maybe messages left unsaid and past experience. In

workplace, managers and employees are supposed to express good interpersonal skills.

Currently, a major source of stress in workplaces is conflicts and should never be underrated at

all as this is a demotivating factor (Lee & Thurasamy, 2020). Managers are required to resolve

conflicts among the employees no matter how much they are knowledgeable. Conflicts are

caused when workers disagree on some issues or created when there is an interrelationship

problem between groups or individuals. Management of conflicts is required so as to show the

ability to deal with various situations causing conflicts and respond in an appropriate way that

benefit both the parties and organization. Active listening skills are required in conflict

management (Lee & Thurasamy, 2020).

Advice offered to Jennifer Ames if i were the expert assisting this organization with conflict

resolution.

If I were an expert in this organization I would offer the following advices to

Jennifer Ames in conflict resolution:

Disciplinary action taken

Rules and policies exist in most organization which helps to reduce the number of

conflicts that might occur in the work environment (Radulescu, 2012). Policies can govern

speech, behaviour and code of dressing. Disciplinary action should take into consideration if the

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1 Running Head: CONFLICT RESOLUTION WK4 Assignment Name University Professor Date CONFLICT RESOLUTION 2 Introduction Interpersonal communication is very essential in running daily activities of the organization. Conflicts rarely occur in environment where information freely flows in an organization. Causes of differences maybe messages left unsaid and past experience. In workplace, managers and employees are supposed to express good interpersonal skills. Currently, a major source of stress in workplaces is conflicts and should never be underrated at all as this is a demotivating factor (Lee & Thurasamy, 2020). Managers are required to resolve conflicts among the employees no matter how much they are knowledgeable. Conflicts are caused when workers disagree on some issues or created when there is an interrelationship problem between groups or individuals. Management of conflicts is required so as to show the ability to deal with various situations causing conflicts and respond in an appropriate way that benefit both the parties and organization. Active listening skills are required in conflict management (Lee & Thurasamy, 2020). Advice offered to Jennifer Ames if i were the expert assisting this organization with conflict resolution. If I were an expert in this organization I would offer the following advices to Jennifer Ames in conflict resolution: Disciplinary action taken Rules and policies exist in most organization which helps to reduce the number of conflicts that ...
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Tags: Negotiation and collaboration arbitration Mediation interpersonal communication Management of conflicts