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MHA 505 UOPX Difference Between Systems and Silo Thinking Paper

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User Generated

Subject

Health & Medical

School

University of Phoenix

Course

MHA 505

Type

Discussion

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Introduction

Healthcare is always changing, and it is important to change with it. The processes that used to work in the

past need to evolve, to ensure that patients are given the care that they deserve and demand. Ensuring that all

levels of healthcare communicate with each other is important to reach a common goal.

Concept of Systems Thinking

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Systems Thinking is a way of making decisions by thinking of everything as a whole. It is looking at each

system and seeing how they Pronoun –antecedent agreement error

work together or how one effects the other for the overall end goal. Systems Thinking is like a puzzle with many

different pieces and when you put those pieces together you see the whole picture. You will not be able to see the

whole picture if you only look at one piece of the puzzle. Good definition

Difference Between Systems Thinking and Silo Thinking

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As discussed above, Systems Thinking is putting all the pieces together to see the bigger and whole picture.

Silo Thinking would be the opposite. Silo Thinking is each system working independently and not allowing one part

to communicate with the other. Systems Thinking is teamwork and working together for the common goal. Silo

Thinking is each person working on their Pronoun –antecedent agreement error

own with no interaction with another, even though they all work in the same location….good definition…

Applying Systems Thinking in My Work Environment

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Working in a hospital system I can use Systems Thinking in my day to day operations. One of my goals for

the year is to increase patient satisfaction and I know that to get to this goal I need to look at each patient’s

interaction and see how they interact with each other. I will look at front desk etiquette and see how friendly the staff

is on the phone and when checking in a patient. How long is a patient on hold to speak to someone? How long does

it take to make an appointment? When checking in, are they acknowledged right away and how long does it take to

let the clinical staff know when the patient is ready? Then it’s looking at how long does a patient wait in the waiting

before clinical staff call them to a room. Is the nurse friendly and knowledgeable? How long does it take for the

physician to get into the room? Is the physician friendly and does the physician take his/ her time to ensure the

patient’s questions are answered? How is the check out process and how easy is it to get the paperwork the patient

needs and schedule a follow-up appointment? After looking at all these things, I will have to see what staff members

need more training and how to get them the training they need. As you can see, each group of people are service

the patient differently, but the patient looks at these interactions as their whole experience. Good approach…you’ll

certainly improve your HCAHP scores…

Conclusion

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Introduction Healthcare is always changing, and it is important to change with it. The processes that used to work in the past need to evolve, to ensure that patients are given the care that they deserve and demand. Ensuring that all levels of healthcare communicate with each other is important to reach a common goal. Concept of Systems Thinking A Level 1 Heading is centered, boldface, and upper/lower case Systems Thinking is a way of making decisions by thinking of everything as a whole. It is looking at each system and seeing how they Pronoun –antecedent agreement error work together ...
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Tags: levels of healthcare Systems thinking Silo Thinking work environment nurse friendly Health Care Environments