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PSY 435 Week 4 - Improving Organization Retention Individual Paper

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IMPROVING ORGANIZATION AT WORK 1
JC’s Casino: Improving Organization and Retention
Pedreed Anjahal
University of Phoenix
PSY/435
Facilitator: Gary Mayhew Ed. D.
August 15, 2011

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IMPROVING ORGANIZATION AT WORK 2
JC’s Casino: Improving Organization and Retention
Operating an efficient organization requires appropriate managerial and communication
skills. Organizations spend hours gathering information to help companies in their productivity.
However, to have a productive organization, the staff including upper management must have
organization also. Hiring independent consultants helps to organize companies, benefiting the
process, and growth of companies. As a consultant implementing various work theories helps
with job recruitment and retention. Recommending the appropriate changes helps with job
satisfaction and increases employee productivity. Fortunately, for companies such as JC’s Casino
a stringent plan developed through observation, employee, and customer feedback will help to
target unwanted behaviors from upper and lower management. Providing JC’s Casino with the
information required to keep good, productive dealers, and housekeepers while satisfying the
customers.
Improving Employment Recruitment and Retention
Unfortunately, JC’s casino is experiencing employee and customer complaints. Dealers
and housekeepers during exit interviews have expressed a series of complaints concerning pit
boss Joe. The behavior and managerial approach of Joe is affecting the productivity for
employees and guests. Although complaints during exit interviews have been stress with human
resources director Tom Sneed, a series of issues continues to plague the performance of the
organization including accounting and payroll departments. Full-time employees assigned to
specific jobs, must do additional work in other areas at the casino to cover available positions.
In essence, improving employment recruitment and retention is feasible. The approach
used in this situation by an I/O psychologist will help to improve the organizations employment

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