Communication To Managers In Regards To The Change Of Strategies

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User Generated

Subject

Management

Course

Introduction to Managemet

Type

Homework

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ghpxrearnffn00

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2

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To: 8 Shop Managers

Subject: Change in Technology to Automated Customer Service

The increase in customers has led to the increase in orders which has led employees to be

overwhelmed by the volume of orders. The challenge in handling the increased volume of orders

has also led to some errors in the attending to the customers. The problems experienced have

created the urgency to have a change in technology to a more automated customer service.

It is the duty of the shop manager to see the implementation of the automated customer service.

Each customer order will be prepared by the employees as it appears on the screen in the food

preparation area. All the managers will be required to guide in the process.

Customer satisfaction is the first priority for the business. Our vision is to ensure that there will

be no delays in attending to customers and that all orders are fulfilled as per the requirements.

The vision needs to be adopted in all the shop locations and it only be achieved through

cooperation of the employees and the mangers in the 8 shops.

Your duty will include communicating the change to all the employees. Communication with the

employees will make the change process easier and help prevent resistance. Customer levels of

satisfaction will be recorded for the purpose of measurement of the achievements of the vision. A

better experience for the customers will be a win for the organization.

Is email an effective channel to send this message? Email is not an effective way to send this

message. The message is a formal one and one that communicates an urgent or important

notification. Email is considered less formal and its use in sending this message can be

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To: 8 Shop Managers Subject: Change in Technology to Automated Customer Service The increase in customers has led to the increase in orders which has led employees to be overwhelmed by the volume of orders. The challenge in handling the increased volume of orders has also led to some errors in the attending to the customers. The problems experienced have created the urgency to have a change in technology to a more automated customer service. It is the duty of the shop manager to see the implementation of the automated customer service. Each customer order will be prepared by the employees as i ...
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