Running head: QUALITY REVOLUTION REDUCES DEFECTS, DRIVES SALES GROWTH AT 3M Quality Revolution Reduces Defects, Drives Sales Growth at 3m Name: Institution: Course: Date: QUALITY REVOLUTION REDUCES DEFECTS, DRIVES SALES GROWTH AT 3M 2 Ideally, the article is a basic address to the problems incurred in abrasives belts that are topping the list of industrial abrasives clients and concerns at 3M. The article deploys the strategy of compiling both Lean Six Sigma with the Top200 customers concerns which seem to be the right channel causing 3M to improve its belt fabrication processes (Jacobsen, 2010). Furthermore, the prime goal of this research study is to analyze how the belt project is based to improve the quality of the defects in parts per million which have been greatly decreased by the factor of 28 times but there is a subsequent sales growth by about 54 percent. Additionally, the team tasked with the improvement strategies of this project were entered into the ASQ International Team Excellence Award process where they managed to be shortlisted as the finalists in 2009-2010 (Souza et al., 2013). Hence, the leaders at the 3M’s abrasives business have been analyzing for the past seven years and noted that most customer complaints were increased with belt failures leading among the causes. Accordingly, statistics revealed that the firm’s sales representatives were spending more than 40 percent of their time in trying to handle the customer complaints rather than major ...
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