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GCU Quality & Performance Improvement in Healthcare Discussion

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Running Head: QUALITY AND PERFORMANCE IMPROVEMENT IN HEALTH CARE

Quality and Performance Improvement in Health Care

Samantha Fricke

Grand Canyon University

HCA-615: Human Resource Management and Marketing Communication Strategies

Date: 4/20/18

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QUALITY AND PERFORMANCE IMPROVEMENT IN HEALTH CARE

Quality is an important factor when discussing healthcare. When purchasing healthcare,

individuals typically base their decision off of quality of care when choosing healthcare plans.

Quality of care can be defined in a myriad of ways, depending on the healthcare providers.

Patients, third party payers, policy makers and other stakeholders (Buchbinder, 2017). Therefore,

it’s important that all parties of care are satisfied and feel as if they received the best care they

possibly can. Many healthcare organizations are aware of the low quality of care in the United

States, therefore, new healthcare strategies are being introduced to improve quality of care.

The main concern when discussing quality of care is whether things are done right and

are the right things done when providing care for a patient (Buchninder, 2017). A major issue in

the United States is the overuse, misuse and underuse of scare resources to improve the quality

of care for individuals (Buchbinder, 2017). Underuse occurs when healthcare personnel provides

a service for a patient whose benefit is greater than its risk (Buchbinder, 2017). Overuse occurs

when a service is provided to a patient where its risk outweighs its benefits (Buchbinder, 2017).

Misuse occurs when a service is provided improperly to a patient and complications reduce the

benefit to the patient (Buchbinder, 2017).

Over the years, many strategies have been implemented to help improve quality of care in

healthcare organizations. A management philosophy was created, known as the Shewhart cycle;

which encouraged worker participation in process changed and also focused on decision making

(Buchbinder, 2017). This strategy encouraged a standardized approach to quality improvement

(Buchbinder, 2017). Another strategy that was implement to improve quality of care is the

Baldrige Award Criteria (Buchbinder, 2017). This strategy was created to enhance U.S.

competitiveness in the international marketplace (Buchninder, 2017). The Baldridge Award

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Running Head: QUALITY AND PERFORMANCE IMPROVEMENT IN HEALTH CARE Quality and Performance Improvement in Health Care Samantha Fricke Grand Canyon University HCA-615: Human Resource Management and Marketing Communication Strategies Date: 4/20/18 QUALITY AND PERFORMANCE IMPROVEMENT IN HEALTH CARE 2 Quality is an important factor when discussing healthcare. When purchasing healthcare, individuals typically base their decision off of quality of care when choosing healthcare plans. Quality of care can be defined in a myriad of ways, depending on the healthcare providers. Patients, third party payers, policy makers and other stakeholders (Buchbinder, 2017). Therefore, it’s important that all parties of care are satisfied and feel as if they received the best care they possibly can. Many healthcare organizations are aware of the low quality of care in the United States, therefore, new healthcare strategies are being introduced to improve quality of care. The main concern when discussing quality of care is whether things are done right and are the right things done when providing care for a patient (Buchninder, 2017). A major issue in the United States is the overuse, misuse and underuse of scare resources to improve the quality of care for individuals (Buchbinder, 2017). Underuse occurs when healthcare personnel provides a service for a patient whose benefit is greater than its risk (Buchbinder, 2017). Overuse occurs when a service is provided to a patient where its risk outwe ...
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Tags: healthcare Performance Improvement in Healthcare Quality improvement in healthcare quality of care healthcare strategies