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CheckPoint: Importance of Technical Writing
Letters, memos, and emails are amongst the more popular forms of business communication
and technical writing.
Letters
Letters are one of the most versatile and personal form of technical writing to deal with
people and clients directly and individually. The purpose of a business letter is to complain,
provide a record, make a request, sell, build goodwill, hire or fire, and ask and answer
questions. Letters enables people in a corporate environment to communicate accurately,
concisely and clearly, and maintain good relationships with customers. Letters are a good
indicator of a person’s communication skills and articulacy.
Memos
A memo is a document usually used within a work group or company for an internal audience
to solve a problem. A memo is designed to be read quickly and passed on rapidly. In other
words, a memo is a note or communication that highlights to the reader recorded events or
observations on a topic.
Memos are used to solve problems by informing employees about policy changes or by
persuading the reader to take a certain action on something.
Electronic mail (E-mail)
Electronic mail permits sending information to a list of people or individuals in a timely and
accessible manner. Email eliminates the extra cost in writing tools and paper, printing
material, postage, and postal equipment, and thus helps protect the environment. It makes the
internal and external communication and information exchange easier and faster. The
appropriate purpose, tone, and content of the email depend on the audience and on whether
one is writing an email to a manager, an instructor, or a friend.

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CheckPoint: Importance of Technical Writing Letters, memos, and emails are amongst the more popular forms of business communication and technical writing. Letters Letters are one of the most versatile and personal form of technical writing to deal with people and clients directly and individuall ...
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