Complete the study guide for the chapter based on the class lecture and assigned reading. and here is the study guide and source

Week 1 AssignmentRead the following case study:HR Contributes at SYSCOMany people in the United States are notfamiliar with SYSCO, but they see its results because SYSCO is the largest foodservices and distribution company with almost $24 billion in annual sales.SYSCO supplies food products to customers in restaurants, hotels, supermarkets,hospitals, and other companies. In a firm the size of SYSCO with more than40,000 employees, HR management is making significant contributions toorganizational success. As an indication of this success, SYSCO received theOptimas award for general HR Excellence from Workforce Magazine.Beginning severalyears ago, the need to revitalize HR activities was recognized by bothexecutives and senior HR staff members. At the time, the SYSCO operatingregions had administered many of their own HR practices. To bring change to HRcorporate-wide, while preserving the entrepreneurial independence of theregions, a “market-driven” HR approach was developed. In this approach, corporate HRidentified ways it could assist regional operations, and then developedprograms and services that met regional needs.However, unlike inmany other corporations where corporate HR programs would be “mandated” to operating units, SYSCO took a differentapproach. Key to market-driven HR is that managers in the regional operationsmust be convinced to “buy” the corporate HR services. For example, if asupervisory training program is developed by corporate HR, regional managersdecide if they want to use the program for supervisory training in theirregions.Another part ofcreating HR as market driven was the establishment by corporate HR of a Virtual ResourceCenter (VRC) to provideservices to managers and employees. A key aspect of the VRC is use of HRtechnology to gather extensive data on HR activities and provide that data tooperating managers. One source of data is workplace climate surveys ofemployees. Using the survey data, HR developed initiatives to increase safety,which reduced workers’ compensation claims by 30%, resulting in savings of $10million per year.Another problem thatSYSCO had was high turnover rates of night shift warehouse workers. Recruiting these workershas been a constant challenge for SYSCO and other distribution firms. Byimplementing a variety of programs and services, based on employee andmanagerial input from surveys, the retention rate for these warehouse employeeshas been increased by 20%, resulting in savings of $15 million per year. Thesesavings are due to reduced time and money spent recruiting, selecting, andtraining new employees. Also, employees with more experience are moreproductive and more knowledgeable about SYSCO operations and products.Another area where HR has contributed is withtruck and delivery drivers. Data gathered through the VRC has been used torevise base pay and incentive programs, increase driver retention rates, andimprove driver safety records. Additionally, customer satisfaction ratesincreased and delivery expenses declined.All of these changes illustrate that HRefforts at SYSCO have been paying off for the company, managers, and employees.But as the value of HR efforts is recognized by more managers, HR’s role atSYSCO is likely to continue growing and changingWrite a 2-3 page paper.  In the paper address the following questions:· How does the market-drivenapproach illustrate that HR has strategic, operational, and administrativeroles at SYSCO?· Discuss what types ofHR changes could have affected reductions in workers’ compensation expenses,employee turnover, and increases in customer satisfaction.Include a coversheet and 2-3 references. References should be obtained through theGrantham University online library.  Only one website reference will beallowed (not Wikipedia).  Please adhere to the Publication Manual of theAmerican Psychological Association (APA), 6th ed., 2nd printing when writingand submitting assignments and papers.