Customer Management System (CMS) Name MGT/311 Date Professor Who this will affect…  All levels of management  Customers/Consumers  Information Technology Department  Marketing  Sales  Manufacturing Employees  Customer service representatives What will this affect…  Implementation of a centralized customer management system allows for one-stop shop Ease of access to customer information within one system With all aspects of Riordan Manufacturing having access will allow for the ability of each department to have access as needed Having all of our customer information together will allow for efficient and effective reporting abilities for our Sales & Marketing departments This change will affect our every day work flows in a VERY positive way When, Where, & Why……  Effective Immediately: Training will begin for all employees on the new customer management system  Periodic follow-up and refresher training will also be performed to ensure all are comfortable with new system  1-on-1 training available if needed to help smooth the transition to our new customer management system  Subject matter experts(SME) will be on site through the transition to help answer any questions How…. Our customer relationships are the backbone of our success and its imperative that we continue to place them first in everything we do. We have a commitment to foster long lasting relationships with our customers, and with the immediate impl ...
Purchase document to see full attachment