The Goal A Process Of Ongoing Improvement

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University of Nairobi

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THE GOAL A Process of Ongoing Improvement

The book The Goal is a novel written with a lot of focus and knowledge put in the

management field. It is a resourceful book to those tasked in management positions as the author

creatively builds an imagery of an operations plant and the daily activities conducted in the plant.

Although its fictional in nature, the author has brilliantly linked the piece to its applicability in

real life. The author through several characters and events brings about the challenges, the

bottlenecks and the remedies to these constraints that the plant operations are facing while also

showing how these theories can be directly applied in actual context. The main character in The

Goal is a composed guy called Alex Rogo though commonly referred to as “Mr Rogo.” As the

manager, he is tasked with overseeing the general running of the plant and also he is expected to

bring about complete changes in the way of doing business and restore the profitability and

efficiency of the firm. This paper seeks to summarizes concisely the general summary of the

book by focusing on the major events and characters in the book by analyzing every chapter

individually.

Chapter one of the novel begins with some sort of misunderstanding and conflicts

amongst the staff particularly Mr. Rogo and Bill Peach as they are both eyeing the CEO’s

Surname 2

position. This has therefore resulted in some sort of conflict as everyone tries to prove their

supremacy right from the parking slot to commanding the employees. Bill begins the day by

threatening the staff responsible for handling the order (Eliyahu, Jeff 7). The four employees; the

shift supervisor, the hourly guy, union steward and the machining center foreman are frightened

and hurriedly approaches Mr. Rogo as he is heading towards his office as they try to seek his

intervention. Mr. Rogo calms them down and listens to all of them as they express their

grievances. The whole issue is about one order 41427 in which a customer had earlier made. No

progress had already been made and thus Bill was mad at the four employees as the order was

due and they were on the verge of failing to meet the dateline. Bill Peach learning the

intervention of Mr. Rogo in the issue chooses to face him right in his office and pours out his

frustration right on him. Bill having received a call the previous night from one of their greatest

customer inquiring about the progress of the order while expressing discontent. Bill is keen not

to fail the customer and takes up the tracking on his own (Eliyahu, Jeff 9). He accuses Mr. Rogo

as being in charge of the order and that he was the cause for the delay of the shipment as it was

under his department. Digging deeper, Bill claims that the confrontation was not really about the

delayed order or anything to do with service to customer but instead the plant that Rogo was in

charge was making losses. On his defense, Rogo attributes his poor performance to the reduced

number of employees in his plant since downsizing was done a while ago but Bill hears none of

that as he claims that the present employees needed to work harder to fill the gap. He threatens to

close down the plant unless Rogo turns things around in three months (Eliyahu, Jeff 14). This

leaves Rogo in deep thought as he holds a glass gazing silently for a while. The pressure is

becoming too much to contain.

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Surname 1 Name: Instructor’s Name: Subject: Date: THE GOAL A Process of Ongoing Improvement The book The Goal is a novel written with a lot of focus and knowledge put in the management field. It is a resourceful book to those tasked in management positions as the author creatively builds an imagery of an operations plant and the daily activities conducted in the plant. Although its fictional in nature, the author has brilliantly linked the piece to its applicability in real life. The author through several characters and events brings about the challenges, the bottlenecks and the remedies to these constraints that the plant operations are facing while also showing how these theories can be directly applied in actual context. The main character in The Goal is a composed guy called Alex Rogo though commonly referred to as “Mr Rogo.” As the manager, he is tasked with overseeing the general running of the plant and also he is expected to bring about complete changes in the way of doing business and restore the profitability and efficiency of the firm. This paper seeks to summarizes concisely the general summary of the book by focusing on the major events and characters in the book by analyzing every chapter individually. Chapter one of the novel begins with some sort of misunderstanding and conflicts amongst the staff particularly Mr. Rogo and Bill Peach as they are both eyeing the CEO’s Surname 2 position. This has therefore resulted in some sort of conflict as everyo ...
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Tags: management field plant managers imagery of an operations plant Alex Rogo Bill Peach learning