1 BankCo Inc. Case Study Name Course University 2 BankCo Inc. Case Study Introduction BankCo Inc. is a giant consumer bank with branches spread across more than 100 countries. This case study focuses on its subsidiaries in Asia, Africa, and Europe. The firm evolved from multiple multinational corporations (MNC’s) and moved towards a single global brand, which led to the change of names of most of its country-specific activities, adoption of a shared corporate identity, and international standards (Lee-Kelley & Sankey, 2007). Due to its reorganization, software support was left to regional and global levels; therefore, the single businesses lost their hardware and technical support. BankCo realized that its strategy to become a single brand was costly in information technology; thus, the management resorted to virtual teams to enhance IT cost-effectiveness. Therefore, this essay focuses on the evident conflicts from the case study and how they were mitigated. Evident conflicts faced by the company during the transition Communication challenges BankCo Inc. faced challenges with its virtual teams on the significance of using a correct software application to aid teleworkers on work progress. The company also faced communication failure as emails and video calls were not convenient (Lee-Kelley & Sankey, 2007). This posed a challenge to the managers on how they should guide the teams and allocate roles; thus, it inhibited the managers’ abilities to execute their functions ...
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