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Case study 2

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Survey Improvement Area
Action Items
Collaboration, negotiation or
conflict management skills
required to deploy each
action step
Job Satisfaction
1. Create a plan to
develop employee’s
skills and potential
2. Motivate employees
by involving and
engaging them in their
work
3. Provide a positive
working environment
1. Offer more training
based on employee’s
interests and desires
to learn their job
interests better
2. Supervisors can
recognize employees’
contributions
3. Recognize and
acknowledge
employee’s dedication
and hard work
Communication
1. Show employees that
management is
listening
2. Management can ask
employees open
questions
3. Management can
develop a strategy for
balanced
communication
1. Implement employee
ideas and use
employee’s knowledge
2. Management should
show interest in
employees in a non-
judgemental way by
asking them questions
and letting them
answer
3. Create a variety of
ways for employees to
communicate with
management when
they aren’t available
such as email, live
video calls, and even
messenger apps

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Survey Improvement Area Action Items Job Satisfaction 1. Create a plan to develop employee’s skills and potential 2. Motivate employees by involving and engaging them in their work 3. Provide a positive working environment Communication 1. Show employees that management is listening 2. Manage ...
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