Two Perspectives of OB • Internal perspective: the employee's behavior is influenced by their personal assumptions, feelings, thoughts interactions, experiences and perceptions o A manager embracing the internal perspective would try to solve all issues by having an honest dialogue with all the impacted employees in any situation. • External perspective: environmental factors that include the economic, social, cultural, regulatory, political, and competitive forces impact the employees' behavior and job performance o A manager embracing the external perspective would calibrate her actions based on her perception of the externalities’ impact on employees. Organization as a System A system has some distinct characteristics: o One or more inputs o One or more processes that transform the inputs o One or more outputs o A feedback loop to measure efficiency and effectiveness • Control can be at the input, process, or output stage. Organization as a System - Baldrige Model • Frameworks or models for understanding and improving organizational systems o Leadership - the first subsystem, provides the mission, vision, objectives & core values of org o Strategy - How do we succeed? o Customers - Who are our customers? o Workforce - the most important resource of an org are its people o Operations - How do we transform inputs into outputs better than competitors? o Results - How do we measure success? o Integration - How do we ensure that all the subsystems work in harmony? o C ...
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