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Lecture 4 Managing Intellectual Capital Presentation

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Lecture 4 Managing Intellectual Capital (IC) Jashapara (2011) Chapter 3 Outline • • • • • Introduction, concepts and definitions Intellectual capital framework Balanced scorecard Intellectual capital and social capital Social capital and knowledge management What is Intellectual Capital(IC) ? • Is “ knowledge that can be converted into value” • Edvinsson and Sullivan (1996, p. 358) • ‘The economic value of two categories of intangible assets of a company: organisational (Structural) capital and human capital.’ (OECD 1999) Intellectual Capital Components • Summation of following Three (3) categories 1. Human Capital (HC) • 2. Structural Capital (SC) – organisational knowledge • 3. Refers to the people in an organisation and describes their cumulative tacit knowledge skills Refers to the explicit knowledge embedded in an organisation Relational Capital (RC) • Represents organisational relations and knowledge exchange with the organisation’s external stakeholders Components of Human Capital changeability motivation creativity, innovativeness entrepreneurial spirit work related experience work related competencies work related knowledge employee engagement employee information employee loyalty employee satisfaction emotional intelligence employee demographics flexibility formal relationship human-centered assets identity of individual influencing behavior informal relationships education/training know-how, kno ...
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