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Mt435 matthew mattison quality and lean

Mt435 matthew mattison quality and lean

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Quality and Lean

Matthew Mattison

MT435

09MARCH2021

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Running head: QUALITY AND LEAN 1

Quality Management

The term “quality” can mean different things for different people. For a business it can

mean the difference between a return customer and a disappointed one. For a customer it can

mean a product that does its job. There are numerous definitions for quality that can be divided

into three categories: user-based, manufacturer-based, and product based (Heizer et al., 2020).

The user-based definitions are most popular because they depend upon the user perception. If a

user thinks somethings represent quality, then it is quality. However, quality in both service and

manufacturing industries is more than just having a product that lasts. The product must meet

and exceed the customer's expectations reliably and consistently. Quality management refers to

management techniques, tools, and models used to ensure the desired level of excellence for a

product or service.

Six Sigma

The Six Sigma introduced was created by a Motorola engineer, Bill Smith in 1986. It was

then popularized by Motorola, General Electric, and Honeywell during the 1990s. A Six Sigma

process strives to achieve 99.9997% accuracy for a process (Heizer et al., 2020). For example, if

an airport implements a Six Sigma program for its baggage handling then it means that out of

every 1 million baggage’s only 3.4 would be misplaced. In case of a manufacturing facility, a Six

Sigma program would significantly reduce defects in the assembly line which in turn would help

cut costs, save time, and improve customer satisfaction. Six Sigma significantly improves the

productivity and quality of products and services for any business. It is a complete system of

practices, controls, and measures that need to be implemented. Therefore, it can be defined as a

comprehensive system consisting of a strategy, a discipline, and a set of tools that help achieve

and sustain business success.

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Quality and Lean Matthew Mattison MT435 09MARCH2021 Running head: QUALITY AND LEAN 1 Quality Management The term “quality” can mean different things for different people. For a business it can mean the difference between a return customer and a disappointed one. For a customer it can mean a product that does its job. There are numerous definitions for quality that can be divided into three categories: user-based, manufacturer-based, and product based (Heizer et al., 2020). The user-based definitions are most popular because they depend upon the user perception. If a user thinks somethings represent quality, then it is quality. However, quality in both service and manufacturing industries is more than just having a product that lasts. The product must meet and exceed the customer's expectations reliably and consistently. Quality management refers to management techniques, tools, and models used to ensure the desired level of excellence for a product or service. Six Sigma The Six Sigma introduced was created by a Motorola engineer, Bill Smith in 1986. It was then popularized by Motorola, General Electric, and Honeywell during the 1990s. A Six Sigma process strives to achieve 99.9997% accuracy for a process (Heizer et al., 2020). For example, if an airport implements a Six Sigma program for its baggage handling then it means that out of every 1 million baggage’s only 3.4 would be misplaced. In case of a manufacturing facility, a Six Sigma program would significantly r ...
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