Hcs131 V9 Wk4 Patient Satisfaction Survey1.edited

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Health & Medical

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University of Phoenix

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HSC 131

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HCS/131 v9

Patient Satisfaction Survey

Imagine you are working as a manager in a local hospital. You received some patient satisfaction survey

data and were asked to review the data and consider consumer relations.

Review the Patient Satisfaction Survey below:

Hospital Patient Satisfaction Survey

Patient Satisfaction Indicator

Current Performance

Goal

Hospital cleanliness

8.2

> = 9.2

Overall patient satisfaction with

doctors

7.6

> = 9.2

Average patient wait time

13 minutes

< = 15 minutes

Overall patient satisfaction with

hospital

9.7

> = 9.2

Complete the following prompts based on the chart above.

Patient satisfaction strength:

• Identify a patient satisfaction indicator that could be considered a strength for the hospital-based

on its current performance and the hospital’s goal.

• Identify a strategy the hospital could use so that this indicator remains a strength in patient

satisfaction.

The most important indicator is the cleanliness of the hospital. This is also a patient satisfaction

indicator, and it can be considered the hospital-based strength on its current performance. The current

performance is 8.2, and the goal is 9.2. There is very little difference, and the goal can be achieved

with little hard work. The hospital management should work more to maintain the hospital's cleanliness

and increase patient satisfaction. The hospital management should invest more in maintaining the

cleanliness of the hospital. This indicator remains a strength in patient satisfaction after achieving the

goal.

Patient satisfaction weakness:

• Identify a patient satisfaction indicator that could be considered a hospital-based weakness in its

current performance and the hospital's goal.

• Identify a strategy the hospital could use so that this indicator does not remain a weakness in

patient satisfaction.

Wk 4 - Patient Satisfaction Survey

HCS/131 v9

Page 2 of 3

The services provided by the doctors to the patients are considered as the indicator to measure patient

satisfaction. The current performance of doctors is 7.6, and the goal is to maintain the score at 9.2. The

current performance of this indicator is low and can be considered as a weakness. Therefore, it can

become a strength in patient satisfaction if all the hospital caregivers, including the doctors, physicians,

nurses, and any other healthcare provider, should follow the hospital's guidelines to provide quality

care. In this way, the indicator of services provided by doctors can gain strength in patient satisfaction.

The hospital management should strive for the best performance of healthcare providers to ensure

patient satisfaction.

Patient satisfaction opportunity:

• Identify a patient satisfaction indicator that could be considered an opportunity for the hospital-

based on its current performance and the hospital’s goal.

• Identify a strategy the hospital could use so that this indicator could transform into a strength in

patient satisfaction.

The patients' overall wait time is 13 minutes, and the goal is to maintain the wait time up to 15 minutes.

This is an opportunity for the hospital to reduce the wait time and increase patient satisfaction. The wait

time can be reduced by following a strict time or schedule in the hospital. The hospital management

should avail the opportunity to provide the workers with a schedule in which all the patients can be

treated with very less wait time. This opportunity can be transformed into the biggest strength of patient

satisfaction as all the patients will prefer to choose this hospital for fast and emergency services.

Explain the importance of effective consumer relations in the health care industry.

• Consider the role data (e.g., surveys) plays ineffective consumer relations.

• Consider the role communication plays in effective consumer relations.

Conducting a survey helps the hospital management to maintain effective relations with the

consumers. The patients are the hospital consumers, and the hospital has the responsibility to take

care of them. The surveys provide information related to the services and patient satisfaction levels.

So, the hospital can use the surveys' data to improve their relations with the patients by improving the

quality of services and addressing all the complaints.

Communication is an effective tool that can be used by the management to communicate with the

consumers effectively, the patients (Weiner, 2012). The patients provide the information and

communicate with the hospitals via surveys and interviews. And the hospitals use surveys and

interviews as communication tools to take opinions from their customers.

Cite any peer-reviewed, scholarly, or similar references used to support your assignment.

Weiner, J. P. (2012). Doctor-patient communication in the e-health era. Israel Journal of health policy

research, 1(1), 1-7.

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HCS/131 v9 Patient Satisfaction Survey Imagine you are working as a manager in a local hospital. You received some patient satisfaction survey data and were asked to review the data and consider consumer relations. Review the Patient Satisfaction Survey below: Hospital Patient Satisfaction Survey Patient Satisfaction Indicator Current Performance Goal Hospital cleanliness 8.2 > = 9.2 Overall patient satisfaction with doctors 7.6 > = 9.2 Average patient wait time 13 minutes < = 15 minutes Overall patient satisfaction with hospital 9.7 > = 9.2 Complete the following prompts based on the chart above. Patient satisfaction strength: • • Identify a patient satisfaction indicator that could be considered a strength for the hospital-based on its current performance and the hospital’s goal. Identify a strategy the hospital could use so that this indicator remains a strength ...
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Tags: Hospital cleanliness patient satisfaction hospital management satisfaction weakness performance of healthcare