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CIS 319 Week 2 Riordan Manufacturing Service Request Process Evaluation

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Riordan Manufacturing 1
Running Head: RIORDAN MANUFACTURING SERVICE REQUEST PROCESS
EVALUATION
Riordan Manufacturing Service Request Process Evaluation
Team Member Names Here
University of Phoenix

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Riordan Manufacturing 2
Riordan Manufacturing Service Request Process Evaluation
Like any modern business, Riordan Manufacturing acknowledges the necessity of
innovation. While the competition has computerized procedures, Riordan persists in manually
processing invoices and records. The potential for this manufacturing giant demands they wait no
longer and the journey of improvement must begin.
Executive Summary
Riordan Manufacturing is a global plastics manufacturer with facilities located in California,
Michigan, Georgia, and China. Products that are manufactured at Riordan include plastic
beverage containers, custom plastic parts, and plastic fan parts. The major customers for Riordan
Manufacturing include automotive parts manufacturers, aircraft manufacturers, the Department
of Defense, beverage makers and bottlers, and appliance manufacturers (Riordan Manufacturing,
2006). Riordan Manufacturing is a Fortune 1000 enterprise with revenues in excess of $1 billion.
Research and development at Riordan Manufacturing will remain the industry leader in
identifying industry trends. The mission statement for Riordan Manufacturing states that Six
Sigma and the exceeding ISO 9000 standards define the attitude and abilities of Riordan
Manufacturing. Six Sigma is a measure of the number of defects in a specific process or
operation. With Six Sigma, no worries remain regarding defective parts, which often preoccupy a
manufacturing company. The defect opportunity has three important variables that to keep in
mind. The first defect opportunity variable to consider is the amount of different defects that
occur on an assembled part. The second defect opportunity variable to take into account is the
number of places on that part where the defects can occur. The last defect opportunity variable to
bear in mind is that every production step could cause one or more of the defects on the part.

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Running Head: RIORDAN MANUFACTURING SERVICE REQUEST PROCESS EVALUATION Riordan Manufacturing Service Request Process Evaluation Team Member Names Here University of Phoenix Riordan Manufacturing Service Request Process Evaluation Like any modern business, Riordan Manufacturing acknowledges the necessity of innovation. While the competition has computerized procedures, Riordan persists in manually processing invoices and records. The potential for this manufacturing giant demands they wait no longer and the journey of improvement must begin. Executive Summary Riordan Manufacturing is a global plastics manufacturer with facilities located in California, Michigan, Georgia, and China. Products that are manufactured at Riordan include plastic beverage containers, custom plastic parts, and plastic fan parts. The major customers for Riordan Manufacturing include automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers (Riordan Manufacturing, 2006). Riordan Manufacturing is a Fortune 1000 enterprise with revenues in excess of $1 billion. Research and development at Riordan Manufacturing will remain the industry leader in identifying industry trends. The mission statement for Riordan Manufacturing states that Six Sigma and the exceeding ISO 9000 standards define the attitude and abilities of Riordan Manufacturing. Six Sigma is a measure of the number of defects in a specific pro ...
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