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Assignment 4 Internet Technology, Marketing, and Security

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Assignment 4: Internet Technology, Marketing, and
Security
Assignment 4: Internet Technology, Marketing, and Security
Bus 508 – Contemporary Business
Abstract
Modern business depends on complex electronic information systems
that require computer and internet capability to keep that information
flowing. There is a problem when someone outside of that business
relationship between the business and the consumer interferes, or
hacks, that information flow. An entire industry has been created to
protect that information flow from being “hacked”. In 2011, Sony went
through what is known as the largest security breach in history. The
breach affected 77 million PlayStation Network users, 24.5 million users
of Sony Online Entertainment and many more customers across the
nation. All this was caused, according to Sony, by an “outdated database
from 2007” (Lina, 2011).
Assignment 4: Internet Technology, Marketing, and Security
In 2011, there were more than 300 corporate security breaches. Sony,
Citigroup, and Morgan Stanley Smith Barney are among the major firms
that have reported to their customers that they have been hacked
(Mintzer, 2011). Hacking is continuously happening to companies all
over the world.
Sony Corporation is a leading manufacturer of audio, video, game,
communications, key device and information technology products for the
consumer and professional markets. With its music, pictures, computer
entertainment and on-line businesses, Sony is uniquely positioned to be
the leading electronics and entertainment company in the world. Sony
Corporation was founded on May 7, 1946. The headquarters is located
at 1-7-1 Konan, Minato-ku, Tokyo 108-0075, Japan. Its corporate
executive officers include Howard Stringer, Chairman, and Kazuo Hirai,
President and CEO. The major products that it sells are televisions,
digital imaging, audio and video players, personal computers,
semiconductors, electrical components, professional solutions and
medical equipment. The major offices and research centers for Sony

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Corp. are Tokyo, Kanagawa, and Miyagi, Japan. The latest head count
was 162,700 people. Finally, the consolidated sales and operating
revenue for 2011 was 6,493,200 million yen (Sony, 2011). The
corporation also has many other affiliated companies such as Sony
Pictures Television, Inc. and Sony Music Entertainment. When Sony was
hacked for the second time in 2011, there were many other businesses
and individuals who were affected.
The way that Sony dealt with the hacking incident was through the
freezing of user accounts. They would forcefully log out the users, then
make them log back in, but change their password. This way they would
know for sure that the information that the hackers had was no longer
accurate. On October 11, 2011, Sony’s online gaming and entertainment
networks froze 93,000 accounts due to the networks detection that a
third party had just attempted to sign in using stolen IDs and passwords
(Olson, 2011). This was not the first time that Sony was hacked. In April
of 2011, hackers compromised 100 million accounts and did not notify
customers until one week later. The hackers, whom call themselves
LulzSec, broke into SonyPictures.com and compromised over 1,000,000
users (Schwartz, 2011). The information that was compromised included
personal information, passwords, email, addresses, dates of birth and all
other data associated with having a Sony account.
Sony has established the Sony Global Information Security Policy and its
related subordinate rules, the Sony Global Information Security
Standard, which set forth Sony's commitment to information security and
define policies to be followed by all Sony personnel (Sony, 2011). There
is an actual organization that is in charge of developing, maintaining and
implementing this policy. They are also responsible for information
security at Sony Group companies and its global affiliates. This
organization also formulated the Global Basic Principles on Personal
Information which reinforces internal rules and business processes to
ensure the appropriate handling of the personal information of its
customers and business partners. Employee awareness of both
information security and personal information management is vital.
According to the Sony website, Sony Corporation requires training
programs for its employees to increase their understanding and improve
the overall level of information security and personal information
management (Sony, 2011).

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One suggestion to Sony is to encrypt the data that they are storing;
especially if it is sensitive like credit card information. That should also
go for passwords to the different websites and secret security questions.
The reason why the passwords should be encrypted as well is because
even if the credit card data is secure, once a hacker logs into an
account, they could find all the information they need to steal a person’s
credit card and identity. Another suggestion would be that Sony should
update their security measures more often so that the technology they
are using to secure their network does not become outdated.
Keeping up with the times and the latest technology is crucial not only to
Sony but also for individuals. All individuals should have at least one way
of protecting their identity. It does not matter if it is setting up a trigger at
your bank so that they do not allow very big withdrawals of money or
make sure that foreign transactions are not authorized on your accounts.
Steps must be made proactively by every person to avoid the pain of
identity theft.
Most companies work to protect their customers’ identities by hiring high
level security companies to set up systems to prevent outside hacking of
their systems. However, that might not be enough. RSA Security is one
of the most reliable security companies that are used to protect many
organizations and individuals’ information. On March 17, 2011, a hacker
was able to gain remote access to an employee’s computer from where
he stole 40 million employee passwords and other systems (Scott,
2012). I believe that the more technology advances, then security
measures also become more complex; however, hackers also grow and
come up with more sophisticated ways to beat the system. I believe it
will be a never ending process trying to keep up with the ever evolving
business world. Even the government is at risk for hacking and
breaching of security. LulzSec, the group responsible for the Sony
breach, also is a known supporter of WikiLeaks, which is full of classified
documents and information.
Technology has become essential to most business transactions in the
global market. It makes information, goods and currency more readily
available and transferrable. When making business transactions over the
internet with the use of a company IP address, a personal computer, or a
mobile device, several steps are taken to secure customer and company
information. A person’s identity must be identified through the use of
passwords, personal questions or account numbers. Once a customer

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