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MGT 300 - Week 5 - DQ 4

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You have a successful business, but there is still strong competition in the area. How do you
stress an ethical organizational culture and still remain competitive? How do you encourage
employees to value the bottom line and customer service?
Competitive markets without some form of ethical oversight seem to devolve into corruption
(Ermann & Lundman, 2002). We see from cases such as Enron and WorldCom that valuing
solely the bottom line can lead to disaster. The problem of having an ethical organization is
that it is a top down problem. Whether a small business owner or a corporate CEO, the ethics
standards are started at the top. This means being the example and also making leaders liable
for unethical behavior. While this idea seems simple in theory it is often difficult to
implement. This is because unethical behavior by its nature is an abuse of a system or
authority. This means that corruption is a top down problem in that leaders are the ones
responsible for outlining and enforcing ethical standards. When seen from this approach
ethics can only be limited by the willingness of leaders to enforce standards. There is no easy
means for keeping an organization ethical it often means sacrificing profits in order to
maintain standards. Perhaps the problem is better viewed from the results of not maintaining
strong customer service and values. Organizations such as Enron and WorldCom collapsed
under the weight of unethical practices.
Reference: Ermann, M. David & Lundman, Richard J. (2002). Corporate and Governmental

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You have a successful business, but there is still strong competition in the area. How do you stress an ethical organizational culture and still remain competitive? How do you encourage employees to value the bottom line and customer service? Competitive markets without some form of ethical oversigh ...
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