Introduction: Robert and Roy, emergency medical technician paramedics (EMT-P), were back on the streets after a slow afternoon of handling administrative tasks in the office. Neither paramedic had checked the divert status board before heading out, so they were unaware that numerous hospitals in the city were on emergency department (ED) divert. Tasks: Case Study Eighty-Three: Emergency Divert Status Read the above case study; your task would be to evaluate this case study utilizing the format below. Make sure to include at least two scholarly/peer-reviewed articles to help support your evaluation. Case Study Evaluation Prepare a written report of the case using the following format: Background Statement: What is going on in this case as it relates to the identified major problem? What are (only) the key points the reader needs to know in order to understand how you will “solve” the case? Summarize the scenario in your own words—do not simply regurgitate the case. Briefly describe the organization, setting, situation, who is involved, who decides what, etc. Specifically identify the major problems and secondary issues. What are the real issues? What are the differences? Can secondary issues become major problems? Present an analysis of the causes and effects. Fully explain your reasoning. Declare your role in a sentence or a short paragraph explaining from which role you will address the major problem and whether you are the chief administrator in the case or an outside consultant called in to advise. Regardless of your choice, you must justify in writing as to why you chose that role. What are the advantages and disadvantages of your selected role? Be specific. Recognize the strengths and weaknesses of the organization. Identify the strengths and weaknesses that exist in relation to the major problem. Again, your focus here should be in describing what the organization is capable of doing (and not capable of doing) with respect to addressing the major problem. Thus, the identified strengths and weaknesses should include those at the managerial level of the problem. For example, if you have chosen to address the problem from the departmental perspective and the department is understaffed, that is a weakness worthy of mentioning. Be sure to remember to include any strengths/weaknesses that may be related to diversity issues. Find out alternatives and recommend a solution. Describe the two to three alternative solutions you came up with. What feasible strategies would you recommend? What are the pros and cons? State what should be done—why, how, and by whom. Be specific. Evaluate how you would know when you’ve gotten there. There must be measurable goals put in place with the recommendations. Money is easiest to measure; what else can be measured? What evaluation plan would you put in place to assess whether you are reaching your goals? TIP: Write this section as if you are trying to “sell” your proposed solution to the organization. Convince the reader that your proposed solution is the best available and that it will work as planned. Make sure that the goals you identify are worth the effort required to achieve them! but this is the case study for reference Emergency Divert StatusKevin D. ZeilerRobert and Roy, emergency medical technician paramedics (EMT-P) were back on the streets after a slow afternoon of handling administrative tasks in the office. Neither paramedic had checked the divert status board before heading out, so they were unaware that numerous hospitals in the city were on Emergency Department (ED) divert.* After having worked 18 hours with only 3 hours off, they were hoping to settle into a quiet shift that would allow them an opportunity to get some rest.Within 30 minutes of getting to their first assigned post, the radio call came through that an adult and child were injured in an automobile accident. Robert and Roy headed to the scene to find that a father and daughter had been riding a bicycle when they were struck at high speed by an automobile. The injuries were serious and both needed emergency treatment. The paramedics decided to take both patients to the nearby city hospital for treatment.Robert rode in the back and was in charge of caring for the patients, while Roy drove. On the way to the facility the young girl quit breathing and required intubation to sustain her airway. Because of the time required to intubate and stabilize the patient, Robert never notified the receiving facility that they were coming with two critical emergent patients. In addition, Roy, as the driver, never contacted the facility and also never contacted dispatch to see if the facility was on divert.Upon their arrival at the city hospital, Robert and Roy found out that the hospital was on ED divert as well as pediatric trauma divert. In other words, they were not accepting any patients to the ED and they were not accepting any children. Because Robert and Roy felt that they could not support the pediatric patient any longer in the back of an ambulance, they wheeled both patients into an unprepared Emergency Department. A verbal battle ensued between the emergency room physician and the paramedics, which led to a further delay in care for the injured trauma patients. Ultimately, the hospital agreed to care for the patients, but soon realized that the young girl had gone into cardiac arrest and died. She could not be resuscitated.

We  learn in this module about some of the most common decision-making  biases that get in the way when we try to optimize the outcomes of our  decisions. Think of a time when you were a victim of one or more biases.  What was the outcome? How might you bring about a different outcome if a  similar experience occurred today? Support your comments by discussing  one or more examples from the contemporary environment that parallel  your experience. Cite at least one example from popular media  (newspaper, radio, television, internet, or podcast, for example). Required Chapters 4 & 5 in Fundamentals of Management Recommended Altendorfer, K., Felberbauer, T.,  & Jodlbauer, H. (2016). Effects  of forecast errors on optimal utilisation in aggregate production planning with  stochastic customer demand. International  Journal of Production Research, 1-18. Duska, R. (2017). Unethical  behavioral finance: Why good people do bad things. Journal of Financial Service Professionals,  71(1), 25-28. Jones, & Sharpe. (2017). Cognitive  bias modification: A review of meta-analyses. Journal of Affective Disorders, 223, 175-183.