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Summary of bob donegan s presentation

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Running head: SUMMARY OF BOB DONEGAN`S PRESENTATION 1
Summary of Bob Donegan`s Presentation
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SUMMARY OF BOB DONEGAN`S PRESENTATION 2
Summary of Bob Donegan`s Presentation
Bob Donegan begins his lecture by giving a detailed history of Ivar. He talks of how he
started the business to the present times of the restaurants. Ivar started with the Salmon House
which was constructed like a long house. It did not have windows nor fans hence the cooking
made the place unbearable. In 1969 Ivar`s restaurant got burnt and the fire brigade came to put
out the fire. He also purchased Smith Tower and owned Kid Valley. He was so passionate with
the idea that kids should get educated hence he donated his businesses to the Business School of
University of Washington (College Channel, 2015). The company did their 75
th
anniversary
celebrations three years ago. The company also owns the water front. Pier 3 was constructed in
1900 which was the western terminal of the Great Northern Railroad. There is Ivar`s aquarium at
the corner of the Pier 3 which is a fish bar that Ivar opened.
The company got rid of the new restaurant and constructed a new one. People like to stay
outside the restaurant hence they made an outdoor patio which accommodates two hundred
people during the summer. Bob says that they have learnt a number of things throughout the
years they have been in operation (College Channel, 2015). One of them is that customer service
starts with happy employees hence they are very keen when employing new employees. They
also consider hiring enthusiasm and train people to acquire skills since it has really paid off.
According to Bob, they have also learnt that it’s good to retain good employees hence
they do not want them to leave (College Channel, 2015). They do this by training them, giving
them full benefits of medical, optical, dental whether one is full time employee or part time
employee. They have learnt that reducing the employee’s turnover is a good strategy. They also
value knowing their customers well hence collects information about them through conducting

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Running head: SUMMARY OF BOB DONEGAN`S PRESENTATION Summary of Bob Donegan`s Presentation Student`s Name: Institutional Affiliations: 1 SUMMARY OF BOB DONEGAN`S PRESENTATION 2 Summary of Bob Donegan`s Presentation Bob Donegan begins his lecture by giving a detailed history of Ivar. He talks of how he started the business to the present times of the restaurants. Ivar started with the Salmon House which was constructed like a long house. It did not have windows nor fans hence the cooking made the place unbearable. In 1969 Ivar`s restaurant got burnt and the fire brigade came to put out the fire. He also purchased Smith Tower and owned Kid Valley. He was so passionate with the idea that kids should get educated hence he donated his businesses to the Business School of University of Washington (College Channel, 2015). The company did their 75th anniversary celebrations three years ago. The company also owns the water front. Pier 3 was constructed in 1900 which was the western terminal of the Great Northern Railroad. There is Ivar`s aquarium at the corner of the Pier 3 which is a fish bar that Ivar opened. The company got rid of the new restaurant and constructed a new one. People ...
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