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Revised Assignment 3

Revised Assignment 3

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ASSIGNMENT  3:  QUALITY  ASSESSMENT  IN  HEALTH  SERVICES 
ORGANIZATIONS 
Contents 
ASSIGNMENT 3: QUALITY ASSESSMENT IN HEALTH SERVICES ORGANIZATIONS
 ........................................................................................................................................ 1 
Organizations chosen & their introduction ................................................................... 1 
Quality Assessment Techniques employed ................................................................. 2 
Assessment Outcomes ................................................................................................ 2 
Method of Assessment of quality: ............................................................................ 2 
Quality outcomes each type of organization is interested in: ................................... 3 
Difference of quality required amongst the organizations and their reasons ............ 3 
Other organizations that mandate quality ................................................................. 4 
Customer & employee feedback provision ............................................................... 5 
Main strengths and weaknesses of quality assessment systems............................. 5 
Suggested changes ................................................................................................. 6 
References .................................................................................................................. 6 
 
Organizations chosen & their introduction 
This  assignment  is  focused  on comparing  and  contrasting  the  quality  in  health  care 
versus a more traditional “business” field. 
The organizations chosen for comparison in this regard are the following: 
1.  Healthcare organization: 
Steward  operates  36  community  hospitals  in  ten  states  that  employ 
approximately 37,000 people and regularly receives top awards for quality and 
safety.  The  Steward  network  includes  more  than  26  urgent  care  centers,  42 
preferred  skilled  nursing  facilities,  substantial  behavioral  health  services,  over 
7,300 beds under management, and more than 1.1 million covered lives through 
the company’s managed care and health insurance services. 
The location visited was: 
Steward Family Hospital: Salt Lake City Regional Medical Center, 
1050 East South Temple 

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Salt Lake City, UT 84102

2. Traditional Business organization:

Taco Bell is an American chain of fast food restaurants based out of Irvine,

California and a subsidiary of Yum! Brands, Inc. The restaurants serve a variety

of Tex-Mex foods that include tacos, burritos, quesadillas, nachos, novelty and

specialty items, and a variety of "value menu" items

The following location of Taco Bell was visited:

Taco Bell,

621 East 400 South Salt Lake City,

UT 84102

Quality Assessment Techniques employed

The following quality assessment techniques were employed:

1. Personal visit: Abovementioned locations were visited personally to observe the

quality assurance processes and policies in force at both the locations.

2. Interviews: Interviews with the administrators, operational staff and random

patients/ customers were done to assess quality.

3. Literature review: A thorough review of literature was done with look out for

information available on the internet and other sources.

Assessment Outcomes

As a result of the assessment, a comparative analysis of the various features of quality

provision in business was done which is presented as follows under the suitable heads:

Method of Assessment of quality:

Salt Lake City Regional Medical Center:

Quality is assessed by the Salt Lake City Medical Center by a specialized mechanism

devised by the Clinical Quality Management department in the management of the

hospital. The department is properly staffed with Clinical Quality Analysts and Managers

who work dedicatedly to monitor and evaluate clinical quality.

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ASSIGNMENT 3: QUALITY ASSESSMENT IN HEALTH SERVICES ORGANIZATIONS Contents ASSIGNMENT 3: QUALITY ASSESSMENT IN HEALTH SERVICES ORGANIZATIONS ........................................................................................................................................ 1 Organizations chosen & their introduction ................................................................... 1 Quality Assessment Techniques employed ................................................................. 2 Assessment Outcomes ................................................................................................ 2 Method of Assessment of quality: ............................................................................ 2 Quality outcomes each type of organization is interested in: ................................... 3 Difference of quality required amongst the organizations and their reasons ............ 3 Other organizations that mandate quality ................................................................. 4 Customer & employee feedback provision ............................................................... 5 Main strengths and weaknesses of quality assessment systems............................. 5 Suggested changes ................................................................................................. 6 References .................................................................................................................. 6 Organizations chosen ...
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