Access over 20 million homework & study documents

search

Re Corrected HNHS 127 Managing Quality in Health and Social Care Nov 27

Content type
User Generated
Rating
Showing Page:
1/25
Task 1
Definition of stakeholder
A stakeholder with reference to health and social care organization is an individual or a formal or
informal group of individuals who are impacted by the organization either by having an interest
in the organization or being concerned with the organization in one way or the other (Halbesleben
et al., 2008).
Three possible types of stakeholders
In context to health care settings, stakeholders can be divided in three types; the primary
stakeholder, secondary stakeholders and the key stakeholders. The primary stakeholders are the
ultimate beneficiaries of the efforts, the secondary stake holders are those which are directly
involved with the efforts, whilst, the key stakeholders are the group of people who control the
framework of efforts with rules and regulations (Fassin, 2009). Each group of stakeholders have
their own perspective of the quality of service in health and social care because of the differences
they have in their roles in the hospital or because of difference in their approach to the hospital.
The implications of the type of stake holders can be studied with the example of St. Thomas and
Guy’s hospital as model. The three types of stakeholders chosen are National level, purchaser
level and service delivery level stakeholders. They are explained as follows along with their
perspectives on quality in health and social care:

Sign up to view the full document!

lock_open Sign Up
Showing Page:
2/25
National level stakeholders & the role of external agencies in setting standards
The national level stake holders in case of St Thomas and Guy’s hospital are multiple, including
the regulatory and inspecting authorities, government agencies and quality assurance agencies.
These agencies (Chaudhry et al., 2006) can be detailed as follows regarding their stakes in the St.
Thomas and Guy’s Hospital. The Health and Safety Executive (HSE), is a national level
organization, which performs inspection, undertakes investigations if needed and implement the
necessary corrective steps if any with reference to any breech of code of business occurring in
the hospital or any discrepancies arising therein (Eesi2020.eu, 2017). The Care Quality
Commission (CQC) monitors, assesses and provide feedback over issues related to quality in
healthcare service delivery by the hospital. The hospital is registered with the CQC and is fully
monitored by it (Eesi2020.eu, 2017). The Medicines and Healthcare Products Regulatory
Agency (MHRA) regulates the quality of medicines being provided by the hospital, the safe and
effective functioning of the electro medical diagnostic and therapeutic equipment and the usage
of blood transfusion products and services within the hospital. The National Institute for
Health and Care Excellence (NICE) sets the clinical standards and standard operating
procedures (SOPs) to be followed in the hospital (Eesi2020.eu, 2017). Various professional
bodies regulate the services of various healthcare professionals in the hospital include but are not
limited to the General Medical Council (GMC) regulating the doctors, General Dental
Council (GDC) regulating the dental doctors and their allied staff and the Nursing and
Midwifery Council (NMC) which regulates the nurses and midwifes working in the hospital.

Sign up to view the full document!

lock_open Sign Up
Showing Page:
3/25

Sign up to view the full document!

lock_open Sign Up
End of Preview - Want to read all 25 pages?
Access Now
Unformatted Attachment Preview
Task 1 Definition of stakeholder A stakeholder with reference to health and social care organization is an individual or a formal or informal group of individuals who are impacted by the organization either by having an interest in the organization or being concerned with the organization in one way or the other (Halbesleben et al., 2008). Three possible types of stakeholders In context to health care settings, stakeholders can be divided in three types; the primary stakeholder, secondary stakeholders and the key stakeholders. The primary stakeholders are the ultimate beneficiaries of the efforts, the secondary stake holders are those which are directly involved with the efforts, whilst, the key stakeholders are the group of people who control the framework of efforts with rules and regulations (Fassin, 2009). Each group of stakeholders have their own perspective of the quality of service in health and social care because of the differences they have in their roles in the hospital or because of difference in their approach to the hospital. The implications of the type of stake holders can be studied with the example of St. Thomas and Guy’s hospital as model. The three types of stakeholders chosen are National level, purchaser level and service delivery level stakeholders. They are explained as follows along with their perspectives on quality in health and social care: National level stakeholders & the role of external agencies in setting standards The national level st ...
Purchase document to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Anonymous
Goes above and beyond expectations!

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4