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ASSIGNMENT 3 Resubmission

ASSIGNMENT 3 Resubmission

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ASSIGNMENT 3

QUALITY ASSESSMENT IN HEALTH SERVICE

ORGANIZATIONS

UNIVERSITY OF UTAH

HOSPITAL

50 N Medical Drive, Salt Lake

City,

UT 84112

PIZZA HUTT

3304 S 2300 E, Salt Lake City,

UT 84109

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ASSESSING THE QUALITY OF SERVICE AND PRODUCTS

Both organizations have a different nature of work. University of Utah hospital is a

medical service provider while Pizza Hutt is a fast food and beverages service

provider working on a franchise model. Based upon the different nature of work of

the both organizations and upon the meaning and importance of quality for their

respective customers, both the organizations have different quality assurance

mechanisms and both of them look after their quality issues in a different manner. I

thoroughly probed both the organizations on how they assess their quality and had the

following findings in this regard:

University of Utah Hospital

After a thorough literature search and

personal observation of the quality

management system of the University

of Utah hospital on site, I found out that

they assess the quality of their services

by a special emphasis on the following

criteria:

Pizza Hutt

Pizza Hutt is a food chain providing

delivery, take away and dine in services

of fast food products. Their core product

is Pizza and there is a variety of adjuncts

available with the pizza

For Pizza Hutt, the quality is assessed on

the following attributes of their products

and services:

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ASSIGNMENT 3 QUALITY ASSESSMENT IN HEALTH SERVICE ORGANIZATIONS UNIVERSITY OF UTAH V PIZZA HUTT HOSPITAL E 3304 S 2300 E, Salt Lake City, 50 N Medical Drive, Salt Lake R UT 84109 City, S UT 84112 U S ASSESSING THE QUALITY OF SERVICE AND PRODUCTS Both organizations have a different nature of work. University of Utah hospital is a medical service provider while Pizza Hutt is a fast food and beverages service provider working on a franchise model. Based upon the different nature of work of the both organizations and upon the meaning and importance of quality for their respective customers, both the organizations have different quality assurance mechanisms and both of them look after their quality issues in a different manner. I thoroughly probed both the organizations on how they assess their quality and had the following findings in this regard: University of Utah Hospital Pizza Hutt After a thorough literature search and Pizza Hutt is a food chain providing personal observation of the quality delivery, take away and dine in services management system of the University of fast food products. Their core product of Utah hospital on site, I found out that is Pizza and there is a variety of adjuncts they assess the quality of their services available with the pizza by a special emphasis on the following For Pizza Hutt, the quality is assessed on criteria: the following attributes of their products and services: 1. Assessing the Hospital 1. Asses ...
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