LA020622 Ass1 CHCCCS009 Ed1

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LA020622 Assignment 1, CHCCCS009 Ed 1 1

CHCCCS009 – Assignment 1

What you have to do

The assignment for the unit CHCCCS009 Facilitate responsible behaviour has two tasks.

Task 1 has three case study scenarios and Task 2 has 5 descriptive answer questions.

Task 1 - Case Studies

Part A

Scenario 1 - A difficult and demanding patient

The scenario below describes a situation in which a client behaves in a difficult or

unacceptable way. Your task is to answer the questions.

You are at times the only one working at time at the reception desk as an administration

clerk at a large hospital working in the emergency department.

The waiting room is full of sick and injured people and there is a two hour wait.

When outpatients arrive they are assessed by the triage nurse into critical and non-critical

care.

On Thursday the 25

of February at 10:00am John arrived at the emergency waiting room.

John is a 25yr old man who is an outpatient. John appears to look malnourished, and has

scars on his wrists. You notice that he also has wounds on the inside of his elbow.

John has been waiting for approximately an hour when he approaches the desk for the

second time. With his flushed faced and dilated pupils He demands to be seen immediately.

I tried to explain that there are still several patients to be seen before him. He starts

swearing, shouting and shaking his fists at you, saying “I am sick and must be seen, by the

doctor now.” As he leans across the desk, with you smell alcohol on his breath and you

notice his eyes are quite bloodshot.

John then is removed from the waiting room, and put in an emergency bed to wait for the

doctor to see him.

Questions

1. What two types of behaviour is the patient demonstrating?

2. Briefly explain the two behaviours.

3. List 4 signs that indicate John’s behaviour.

4. How can you help diffuse anger and frustration to ensure the safety of yourself and

others? Maintain behaviour that helps diffuse anger and frustration

2 LA020622 Assignment 1, CHCCCS009 Ed 1

5. What policy and procedures would you have in workplace to deal with this type of

behaviour?

6. Whom should you consult for assistance, if needed, while dealing with this behaviour?

7. Using the case study information fill out the incident report form on the next page.

INCIDENT REPORT FORM

Employee’s Name and

Job Title

Date & Time of Incident

Location of the incident

Details of incident

For eg: John being verbally abusive

Who was present?

Staff details

Were there any injuries to the

client/the worker/other clients?

(Please describe)

Specific details of injuries

What action was taken?

Student to respond by stating what action they took

What further action is required?

Student to respond by stating what action is required

Worker’s signature & date

Supervisor’s Name & Title

What action was taken as a result

of this incident?

Supervisor’s signature and date

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CHCCCS009 – Assignment 1 What you have to do The assignment for the unit CHCCCS009 Facilitate responsible behaviour has two tasks. Task 1 has three case study scenarios and Task 2 has 5 descriptive answer questions. Task 1 - Case Studies Part A Scenario 1 - A difficult and demanding patient The scenario below describes a situation in which a client behaves in a difficult or unacceptable way. Your task is to answer the questions. You are at times the only one working at time at the reception desk as an administration clerk at a large hospital working in the emergency department. The waiting room is full of sick and injured people and there is a two hour wait. When outpatients arrive they are assessed by the triage nurse into critical and non-critical care. On Thursday the 25th of February at 10:00am John arrived at the emergency waiting room. John is a 25yr old man who is an outpatient. John appears to look malnourished, and has scars on his wrists. You notice that he also has wounds on the inside of his elbow. John has been waiting for approximately an hour when he approaches the desk for the second time. With his flushed faced and dilated pupils He demands to be seen immediate ...
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