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Introducing the Basic Concepts of Risk and Quality Management

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RUNNING HEAD: Introducing the Basic Concepts of Risk and Quality Management
Introducing the Basic Concepts of Risk and Quality Management
(Health Care Organization)
NAME:
INSTITUTION:
DATE:

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Introducing the Basic Concepts of Risk and Quality Management Page 2
Introducing the Basic Concepts of Risk and Quality Management
Introduction:
The health care industry can be very sensitive and wanting, you are always expected to
deliver the best regardless of your competency or experience in the field. As a leader in this kind
of an environment, you will want to come up with strategies to always deliver the best services to
the clients patients for reasons including customer loyalty. It is always difficult to achieve
this goal when you have a labor force of inexperienced or new employees. This paper is an
introduction of the basic concepts of risk and quality management for new employees.
Basic concepts of quality improvement in the health care industry:
I have a strong believe that health care industry has too much to gain or achieve if basic
quality improvement concepts are effectively put into action (Davies and Nutley, 200). Why do I
say this? I have witnessed leaders achieving great success in other industries such as technology
and automotive industries while holding on to these concepts. One of the most successful leader
is Dr. William Edwards. These concepts include: -
A focus on customers. The customer is the most important aspect in any profit making
organization. While some health cares are actually nonprofit making firms - due to many
organizations such as non-governmental organizations trying to fund programs that
promote good health-, it still does not make sense to disregard a client. I mean, why
should you even devote to servitude if you are not inclined to customer satisfaction? This
said, it is important for any organization employees to be sure to employ good customer
interaction to ensure that the organization is doing well in terms of making good profits
as well as creating a good reputation. Remember this is a double advantage, the customer

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RUNNING HEAD: Introducing the Basic Concepts of Risk and Quality Management Introducing the Basic Concepts of Risk and Quality Management (Health Care Organization) NAME: INSTITUTION: DATE: Introducing the Basic Concepts of Risk and Quality Management Page 2 Introducing the Basic Concepts of Risk and Quality Management Introduction: The health care industry can be very sensitive and wanting, you are always expected to deliver the best regardless of your competency or experience in the field. As a leader in this kind of an environment, you will want to come up with strategies to always deliver the best services to the clients – patients – for reasons including customer loyalty. It is always difficult to achieve this goal when you have a labor force of inexperienced or new employees. This paper is an introduction of the basic concepts of risk and quality management for new employees. Basic concepts of quality improvement in the health care industry: I have a strong believe that health care industry has too much to gain or achieve if basic quality improvement concepts are effectively put into action (Davies and Nutley, 200). Why do I say this? I have witnessed leaders achieving great success in other industries such as technology and automotive industries while holding on to these concepts. One of the most successful leader is Dr. William Edwards. These concepts include: • A focus on customers. The customer is the most important aspect in any profit making organizati ...
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