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BUS FP3050 McAndrewVanessa Assessment1 Attempt1

BUS FP3050 McAndrewVanessa Assessment1 Attempt1

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Running head: HUMAN COMMUNICATION PROCESS 1

Human Communication Process

Vanessa McAndrew

Capella University

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HUMAN COMMUNICATION PROCESS 2

Source and Receiver

I work in a department with eight employees that all support each other and the company

in the medical billing department. We all have the same manager who is suppose to guide the

department into making more profits than last year. I brought up to the manager several times

about an employee that would be leaving for two weeks and how the insurance payments would

need to be posted while the employee was gone. The manager discussed with me my possible

ideas about this situation and how it could be resolved. The manager is the source of information

and needed to share with the remaining employees, the receivers, what was going to happen

while the employee was gone.

Message and Function

A message can contain verbal content and also nonverbal content. Verbal content can be

either spoken or written word via e-mail or text message. Nonverbal communication can be the

behavior and body language of the speaker. Nonverbal could be movements, gestures, and even

eye contact of the speaker (Nordquist, 2017).

The manager gathered everyone in the department for a small meeting in which he

decided on what was going to happen while the employee was out. He announced that while the

employee was gone two other employees were going to cover the insurance payments and

denials to make sure that there were no laps in the processing of claims. He assigned the two

insurance payers to two other employees. The message was verbally given to the employees, but

the nonverbal messages were receiving all the attention. The manager continued to look at me

during the discussion almost in a way that he needed reassurance that what he was saying was

correct. There were several times during the meeting that he would take long unnecessary pauses

or speak about a topic off task along with losing eye contact with the group.

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Running head: HUMAN COMMUNICATION PROCESS Human Communication Process Vanessa McAndrew Capella University 1 HUMAN COMMUNICATION PROCESS 2 Source and Receiver I work in a department with eight employees that all support each other and the company in the medical billing department. We all have the same manager who is suppose to guide the department into making more profits than last year. I brought up to the manager several times about an employee that would be leaving for two weeks and how the insurance payments would need to be posted while the employee was gone. The manager discussed with me my possible ideas about this situation and how it could be resolved. The manager is the source of information and needed to share with the remaining employees, the receivers, what was going to happen while the employee was gone. Message and Function A message can contain verbal content and also nonverbal content. Verbal content can be either spoken or written word via e-mail or text message. Nonverbal communication can be the behavior and body language of the speaker. Nonverbal could be movements, gestures, and even eye contact of the speaker (Nordquist, 2017). The manager gathered everyone in the department for a small meeting in which he decided on what was going to happen while the employee was out. He announced that while the employee was gone two other employees were going to cover the insurance payments and denials to make sure that there were no laps in the processing of cla ...
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